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Information on procedures for ward offices that can be done by mail or online

Final update date May 7, 2021

We will tell about procedure that we can perform by mail, online to ease congestion of ward office window.
For details of the procedure, please check the details page of each procedure.

※In some cases, more detailed information may be posted on the web page of each ward.
  If necessary, please see the information on this page. (Page of each ward is this

General Affairs Division

Procedures for mailing, online, etc.
Contents in charge Contact Phone number
Land name change certification each ward General Affairs Division
Civic Affairs Bureau Ward Liaison and Coordination Division

each ward General Affairs Division
045-671-2067


Ward Administration Promotion Division

Procedures for mailing, online, etc.
Contents in charge Contact Phone number
Request for Disclosure of Administrative Documents Civic Affairs Bureau Citizen Information Division 045-671-3882
Request for disclosure of personal information Civic Affairs Bureau Citizen Information Division 045-671-3882
When you are dissatisfied with the disclosure decision (request for examination) Civic Affairs Bureau Citizen Information Division 045-671-3859

Family Registry Division

Procedures for mailing, online, etc.
Contents in charge Contact Phone number Remarks

Notification of transfer (mail)

each ward Family Registry Division

Family Registry Division Registration Section of each ward


Online procedures for moving out Civic Affairs Bureau Window Service Section 045-671-2176 Depending on your inquiry, we may guide you to each ward Family Registry Division.
family register certificate such as family register copy and abstract, request for resident registration certificate such as copy of resident certificate's request (mail) Yokohama-shi mail request office 045-222-4990  
Convenience store delivery service Civic Affairs Bureau Window Service Section 045-671-2176  
Address setting for new construction, rebuilding, etc. (mail / online) each ward Family Registry Division Family Registry Division Registration Section of each ward  
Procedure for reinterment (movement of ashes) (mailing) each ward Family Registry Division Family Registry Division Family Registry Section of each ward  

Tax Division

Procedures for mailing, online, etc.
Contents in charge Contact Phone number
Tax certification (overall) each ward Tax Division List of contact information for each ward Tax Division: 272KB)
Municipal tax and prefectural tax exemption (non-taxable) certificate Tax Division City Tax Section of each ward
Certificate of Fixed Assets Tax Division Land Section of each ward
Tax Payment Certificate Tax Division Tax Receipt Section of each ward
Municipal tax, prefectural tax report Tax Division City Tax Section of each ward
light motor vehicles tax (keijidosha-zei) (Category Discount) Declaration Form light motor vehicles, Tax Division of each ward
Application for extension of due date Tax Division Tax Receipt Section of each ward
Application for deferment of collection Tax Division Tax Receipt Section of each ward
Application for postponement of exchange Tax Division Tax Receipt Section of each ward

Health and Welfare Division

Procedures for mailing, online, etc.
Contents in charge Contact Phone number
Payment of assistance to A-bomb survivors Health and Social Welfare Bureau Health Business Division 045-671-24533
Beam, kyu and massage medical expenses for A-bomb survivors Health and Social Welfare Bureau Health Business Division 045-671-24533
A-bomb survivor's child medical expenses Health and Social Welfare Bureau Health Business Division 045-671-24533

Health Sanitation Division

Procedures for mailing, online, etc.
Contents in charge Contact Phone number Remarks
Notification of business closure of restaurants, etc. each ward Health Sanitation Division Food Hygiene Section, Health Sanitation Division ・We do not support online procedures.
・Please send by a method that leaves a record of "specified record mail".
・If you would like to return a copy or other mailing procedures, please contact us individually.
Notification of abolition of pharmacies each ward Health Sanitation Division Pharmaceutical Affairs Section, Health Sanitation Division ・We do not support online procedures.
・Please send by a method that leaves a record of "specified record mail".
・If you would like to return a copy or other mailing procedures, please contact us individually.
Application and Notification of clinics Based on the Medical Law Health and Social Welfare Bureau Medical Safety Division 045-671-2414 ・We plan to proceed online.
・Please send by a method that leaves a record of "specified record mail".
・Please contact us for payment of fees or any other questions.
Application and notification of midwifery offices based on the Medical Law Health and Social Welfare Bureau Medical Safety Division 045-671-2414 ・We plan to proceed online.
・Please send by a method that leaves a record of "specified record mail".
・Please contact us for payment of fees or any other questions.
Notification of abolition of environmental hygiene-related business (inns, exhibition halls, public baths, hairdressing and beauty services, cleaning, etc.) each ward Health Sanitation Division Environmental Health Section, Health Sanitation Division Environmental Health ・We do not support online procedures.
・Please send by a method that leaves a record of "specified record mail".
・If you would like to return a copy or other mailing procedures, please contact us individually.
Submission of Specific Building Annual Management Plan each ward Health Sanitation Division Environmental Health Section, Health Sanitation Division Environmental Health ・We do not support online procedures.
・Please send by a method that leaves a record of "specified record mail".
・If you would like to return a copy or other mailing procedures, please contact us individually.
Simple dedicated water supply / small-scale receiving tank water supply start, change, notification of abolition
Submission of test results and self-inspection results report
each ward Health Sanitation Division Environmental Health Section, Health Sanitation Division Environmental Health As there is thing which procedure by mail is possible other than procedure published, please refer to each ward Health Sanitation Division procedures.
Notification of abolition of animal handling business each ward Health Sanitation Division Environmental Health Section, Health Sanitation Division Environmental Health As there is thing which procedure by mail is possible other than procedure published, please refer to each ward Health Sanitation Division procedures.

Elderly and Disabled Support Division

Procedures for mailing, online, etc.
Contents in charge Contact Phone number Remarks
Application related: Information on the welfare of the elderly each ward Elderly and Disabled Support Division The Long-term Care Insurance  
Application for certification of independence support medical care (rehabilitation medical care) each ward Elderly and Disabled Support Division each ward Elderly and Disabled Support Division  
Application for independence support medical care (psychiatric outpatient medical care) Health and Social Welfare Bureau Mental Health Consultation Center 045-671-3623 (Mental outpatient medical care and notebook paperwork center) When change of medical institution is necessary immediately near consultation day, we may guide each ward Elderly and Disabled Support Division of medical institution is near.
Application for Health and Welfare Handbook for Mentally Handicapped Issuance of notebook becomes window of each ward Elderly and Disabled Support Division the issue of the notebook.
Application for Special Ride Certificate (Keiro Pass) each ward Elderly and Disabled Support Division each ward Elderly and Disabled Support Division  
Specified medical expenses (Designated incurable disease) Subsidy Project New Application Health and Social Welfare Bureau Health Business Division 045-671-404040 ・When we are authorized, validity period start date of identification of Yokohama-shi specific medical expenses (designated incurable disease the date of receiving the documents at the Health Business Division. (If you apply at the ward office, it will be the date of receiving the documents at the ward office.)
Specified medical expenses (Designated incurable disease Subsidy Project Change Application Health and Social Welfare Bureau Health Business Division 045-671-404040 ・The "application date" that is the standard for the procedure is the date when the necessary documents are received by the Health Business Division. (If you apply at the ward office, it will be the date of receiving the documents at the ward office.)
Specified medical expenses (Designated incurable disease Subsidy Program Renewal Application Health and Social Welfare Bureau Health Business Division 045-671-404040 ・We usually send information on renewal applications to those who are eligible for renewal by the beginning of June.
Refund of Specified medical expenses (Designated incurable disease Health and Social Welfare Bureau Health Business Division 045-671-404040  
Specific medical expenses (Designated incurable disease) Reissue Health and Social Welfare Bureau Health Business Division 045-671-404040  
Notification of return of specified medical expenses) incurable disease Health and Social Welfare Bureau Health Business Division 045-671-404040  

Children and Families Support Division

Procedures for mailing, online, etc.
Contents in charge Contact Phone number Remarks
Request and Notification of Child Allowance Notifications Child and Youth Bureau Children and Fami 045-641-8411  
Child Raising Allowance Requests and Notifications each ward Children and Families Support Division Ward Office in your ward Children and Families Support Division where you live Reception by window or mail
Request and Notification of Special Child Raising Allowance Notifications Children and Families Support Division of each ward (Elderly and Disabled Support Division in Nishi Ward Children and Families Support Division (Elderly and Disabled Support Division, Nishi Ward's ward office in your ward. Reception by window or mail
medical care benefits for Chronic Pe each ward Children and Families Support Division each ward Children and Families Support Division  
Application for certification of independence support medical care (upbringing medical care) Health and Social Welfare Bureau Medical Aid Division 045-671-4115  

Installation, change, operation status report, suspension / abolition of unlicensed childcare facilities (facility type)

Child and Youth Bureau Childcare and Education Management Division 045-671-3564 We accept by window or mail.
Non-licensed childcare facilities Application for confirmation of specific children and child care support facilities (facility type) Child and Youth Bureau Childcare and Education Management Division 045-671-3564 We accept by window or mail.
Installation, change, operation status report, suspension / abolition of unlicensed childcare facilities (home visit type) Child and Youth Bureau Childcare and Education Management Division 045-671-3564 We accept by window or mail.
Non-licensed childcare facilities Application for confirmation of specific children and child care support facilities (home visit type) Child and Youth Bureau Childcare and Education Management Division 045-671-3564 We accept by window or mail.
Issuance of special tickets for buses and subways each ward Children and Families Support Division each ward Children and Families Support Division We accept by window or mail.

Insurance and Pension Division

List of businesses that recommend procedures by mail for each distinction

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