Online application

• You can't get a copy of resident certificate.
• You cannot obtain an expulsion (all / personal matters) certificate.

Personal application only (limited to those who have resident registration in Japan)

• You cannot apply from a third party proxy/agent.Request by mailPlease use it.
• Please also use the mail request to apply for a certificate subject to fee reduction.

My Number Card is only available if the signature digital certificate is valid and the PIN (6-16-digit alphanumeric characters (* not 4 digits)) of the signature digital certificate is known.

If you have not updated your My Number Card information when moving in the past, you will not be able to apply online.

• Limited to smartphones that support My Number Card. For detailsList of NFC smartphones compatible with My Number Card (outside site)Please check it out.
• "Yokohama e application" (read my number card) application is necessary for use.

It is necessary to install an application for personal computers (electronic signature extension AP). Please confirm page (outside site) of Yokohama-shi electronic application, report system for recommended operating environment.

Supports VISA, Mastercard, American Express, JCB, and Diners Club.

It supports PayPay and LINEPay.

※We will not issue receipts or other documents notifying you of receipts. Please check the credit card company or smartphone payment details.

1. We perform user registration of Yokohama-shi electronic application, report system beforehand.
2. Enter required items from the application page.
3. Read your My Number card with a dedicated application, make an electronic signature, and complete the application.
4. After confirming the details of the application, you will receive an email requesting a fee payment. From My Page, proceed to the payment screen of the fee and make the payment.
5. After confirming payment information, the certificate will be mailed to Address, where resident certificate is located, within a week (excluding New Year's holidays and major holidays).

For details, please refer to here [Online Application Operation Procedure] (PDF: 4,025KB).

Please apply from the [Online Application Screen] below.

I'm the only person. You cannot apply from a third party proxy/agent.

After payment of the commission, it will be delivered to Address, where resident certificate is located, within a week.

• If you are in a hurry, please consider using express delivery.
• It will take some time because the issuance procedure is not performed on weekends, holidays, and the year-end and New Year holidays.
• If you have any questions about the application details and need to be confirmed, we will contact you by phone or email. In that case, it will take more time to create a certificate than usual.
• If payment cannot be confirmed within one week from the date of sending the fee payment request email, the application will be canceled.

Online application is not available. Please correct the user registration information to the correct information.

About the handling of personal information, please confirm page of Yokohama-shi electronic application, report system (outside site).

Introduced on September 1, 2021
December 1, 2022 Increased type (resident certificate certificate, singleness certificate)
January 25, 2024 Changed the system from Graffer Smart Application to Yokohama City Electronic Application and Notification System
Graffer accounts are no longer required for online applications such as copies of resident certificate, family register certification, etc.
If you would like to cancel your Graffer account, please follow the steps below.
If you would like to cancel your membership, click here (external site)

Please take a look before contacting us.
Online application for certificates (such as family register and resident certificate) Frequently Asked Questions

Inquiries Reception hours: From 8:45 am to 5:15 pm on the day of the opening of the city hall

Please contact the Mail Request Office to correct or cancel the application details.
<Consignee: Ajec Corporation＞
Inquiries Reception hours: From 8:45 am to 5:15 pm on the day of the opening of the city hall