Online application

• You cannot get a copy of resident certificate.
• It is not possible to obtain a certificate of expulsion (all / personal matters) certificate.

Application for person only

• Applications cannot be made by proxy/agent or third parties.Request for mailingPlease use it.
• Please also use the mail request to apply for a certificate subject to fee reduction.

My Number Card is limited to cases where the digital certificate for signature is valid and the PIN of the signature digital certificate (6 to 16-digit alphanumeric characters (* not 4 digits)) of the digital certificate is known.

If you have not updated your My Number Card information when you have moved in the past, you will not be able to apply online.

• Limited to smartphones that support My Number Cards. For more information.List of NFC Smartphones compatible with My Number Cards (outside site)Please check it out.
• "Yokohama e Application" (reading my number card) application is required for use.

An application for personal computers (electronic signature extension AP) is required. Please confirm page (outside site) of Yokohama-shi electronic application, report system for recommended operating environment.

It supports VISA, Mastercard, American Express, JCB, and Diners Club.

It is compatible with PayPay and LINEPay.

※We will not issue a receipt or any other document notifying the receipt of receipt. Please check with your credit card company or smartphone payment usage details.

1. We perform user registration of Yokohama-shi electronic application, report system beforehand.
2. From the application page, enter required items.
3. Scan your My Number Card with the dedicated application, perform electronic signature, and complete the application.
4. After confirming the application details, you will receive an email requesting a fee payment request email. From My Page, go to the payment screen of the fee and make the payment.
5. After confirming the payment information, the certificate will be mailed to Address, where resident certificate is located in about one week (excluding New Year holidays and major holidays).

For details, please refer to [Online application operation procedure] (PDF: 4,025KB).

Please apply from the [Online Application Screen] below.

It's the only person. Applications from proxy/agent or third parties are not allowed.

After payment is completed, it will be delivered to Address in resident certificate within a week.

• If you are in a hurry, please consider using express delivery.
• It will take some time on Saturdays, Sundays, and holidays, and the year-end and New Year holidays, as issuance procedures are not performed.
• If you have any questions about the application details and need confirmation, we will contact you by phone or e-mail. In that case, it will take more days to create a certificate than usual.
• If payment cannot be confirmed within one week from the date of sending the e-mail of the fee payment request, the application will be canceled.

Online application is not available. Please correct the user registration information to the correct information.

About the handling of personal information, please confirm page of Yokohama-shi electronic application, report system (outside site).

Introduced on September 1, 2021
December 1, 2022 Enlargement (certificate of entry in resident certificate, certificate of singleness)
January 25, 2024 System change from Graffer Smart Application to Yokohama City Electronic Application and Notification System
"resident certificate Copy, family register Certificate, etc."
If you would like to cancel your Graffer account, please follow the steps below.
If you would like to cancel your membership, please click here (external site).

Please take a look before contacting us.
Online application for certificates (family register, resident certificate, etc.) Frequently Asked Questions

Inquiries Reception hours: From 8:45 am to 5:15 pm on the day of city hall opening agency

If you wish to change or cancel your application, please contact the mail request office.
<Contractors: AJEC Co., Ltd.＞
Inquiries Reception hours: From 8:45 am to 5:15 pm on the day of city hall opening agency