Online transfer notice of person having my number card (moving out of the city)

• People who move out of the city
• Person who has my number card
• Online procedures

Please see below for procedures for moving out of the city using methods other than online.

• Notification of transfer by mail of person having my number card, Basic Resident Register card (moving out of the city)
• Notification of transfer by mail of person who does not have my number card, Basic Resident Register card (moving outside the city)
• Notification of transfer at the counter

The person who has been issued My Number Card
※You can also notify the person who has been issued a My Number Card and a same household member who will move together.

From 30 days before the scheduled moving date to 10 days after the date of moving (= moving date)
※You will not be able to apply online after 11 days from the date you move.

You can also notify the person who has been issued a My Number Card and a same household member who will move together.

It can be used if all of the following conditions are met.

• The digital certificate for user certification and the digital certificate for signature recorded on My Number Card or smartphone are valid.
• When the PIN (4-digit number) of the digital certificate for user certification and the PIN for the digital certificate for signature (6 to 16 digits) can be correctly entered.

※It cannot be used if the digital certificate for user certification or the digital certificate for signature has expired.

Install the minor portal app on one of the following login devices:

• Android: 「Log in and register users using an Android browser (external site)」
• iPhone: 「Log in and register users using an iPhone browser (external site)」

IC (outside site)Log in and register as a user using a card reader / writer (external site)

1. After installing the minor portal app, log in to the minor portal (external site).
2. Select "Search for procedures / electronic application" in the service list from the menu in the upper right corner and open "Moving procedures".
3. Enter the information about moving and the PIN on your My Number Card
4. After completing the procedure at the minor portal, the transfer procedure will be completed within approximately 3 open agency days. (A notification will be sent to the minor portal.)

• Details of the operation method are described.Site dedicated to minor portals (outside site)Please check it out.
• About application contents, we may contact confirmation from ward office.

People with My Number Cards can collectively move out online.

You will need to submit a separate notification of change of head of household at the counter. However, if there is only one remaining household member, the person will automatically be the head of the household, so no procedure is required.

When moving, procedures for National Health Insurance, National Pension Plan (Kokumin Nenkin), The Long-term Care Insurance, Child Allowance, etc. may be required at the counter. Please also check the procedure guide page for moving.

In the following cases, the digital certificate for signature is revoked or not recorded. I would like presentation of transference notice at ward office window or mail.

• Person who does not update information of my number card at the time of moving or marriage in the past
• A person who has not updated the digital certificate
• Person who did not wish to issue a digital certificate for signature at the time of issuing My Number Card

You will need to enter your PIN on your My Number Card when submitting a transfer notification at the municipal office where you are moving.
If you have forgotten your PIN, or if you cannot enter your PIN and lock it, you will need to notify the municipalities where you are moving to for reset your PIN.

If you are unable to submit a transfer notification to the municipal office of the transferee within 14 days of moving, you will need to apply for a reissue of the transfer certificate. For the application method, please refer to "Re-issuance of transfer certificate (certificate equivalent to transfer certificate)". If you have any questions about the transfer notification, please contact the new municipal office directly.

If you do not apply for a transfer at the municipal office where you move to the 14th (and within 30 days from the scheduled transfer date), your My Number Card will be revoked.

Depending on the municipalities to which you are moving, you may not be able to move in on a holiday opening day such as Saturday or Sunday. Please check with the municipality where you are moving in advance.

Regardless of whether it is an online procedure, you will not be able to use the convenience store of various certificates after the procedure for moving out. (It can be issued at the ward office window.)

If the application status inquiry screen on the minor portal is in process, the application can be withdrawn.
Cancellation of transfer after the transfer notification is completed can be canceled from the minor portal only if the transfer date has not arrived. However, in the case of a change in the scheduled date of the next agency or a change in the destination, there is no need to cancel it.
※If the transfer date has arrived, you will need to apply at the ward office in your ward.

Inquiries regarding the operation and application method of the minor portal are accepted using the national My Number Comprehensive Toll Free Number.
My Number Comprehensive Toll Free Number 0120-95-0178
(Reception hours Weekdays: 9:30 to 20:00, Saturdays, Sundays, and holidays: 9:30 to 17:30) ※After calling, specify "No. 4: Minor Portal" according to the voice guidance.