It's at the top of this page.

Convenience store delivery service

Final update date April 10, 2021

Notice

About temporary suspension of convenience store delivery service

For system maintenance of country, we suspend convenience store grant service of certificate during the next period.
※Convenience store delivery service is not available at convenience stores nationwide.
[Service suspension date] All day from May 1, 2021 (Saturday) to May 5, 2021 (Wednesday)

Convenience store delivery

This service allows you to obtain various certificates, such as a copy of resident certificate copier installed at convenience stores nationwide using My Number Card.

Service start date

Monday, January 23, 2017

Those who can use it

Person who is resident registration in Yokohama-shi, and has my number card which stored electronic certificate for user certification.

Please be careful

  • The only cards that can be used at convenience stores are My Number Cards. (It cannot be used with Basic Resident Register card or private seal registration card.
  • Seal Registration Certificate City can only be obtained by those who are Seal Registration in Yokohama.
  • A copy of family register's tag and family register (all and personal matters) certificates can only be obtained by those who have a permanent domicile's certificate.
  • The convenience store does not issue tax certification. Please use each ward office Tax Division and administrative service corner for issuance of tax certification.

Certificates that can be obtained

List of certificates that can be obtained
Certificate of Acquisition
(Limited to residents of Yokohama city)
One delivery fee Subject to request Remarks
Copy of resident certificate'

250 yen

Only those who are themselves and same household You cannot get a vote, my number, or resident certificate codes cannot be obtained.
Certificate of resident certificate Items 250 yen Only those who are themselves and same household You cannot get a vote, my number, or resident certificate codes cannot be obtained.
Seal Registration Certificate 250 yen Only the person Only those who have been Seal Registration
Copies of family register's Stamp (*) 250 yen Onlyfamily register and the same person only.

Only those who live in Yokohama and have a permanent domicile only.
You can't get a vote for family register's tag is removed.

family register (all and individual matters) certificate (*) 450 yen Onlyfamily register and the same person only.

Only those who live in Yokohama and have a permanent domicile only.
Dismissal (all / individual matters) certificate cannot be obtained.


(*) If you live in Yokohama and have a permanent domicile, please refer to municipalities with permanent domicile is about copy of family register certificate, tag of family register tag.

Usage time

From 6:30 a.m. to 11 p.m.
(Open all day except system suspension day)
※Copy of family register certificate and copy of family register's tag copy is from 9:00 am to 5:00 pm on weekdays.

Convenient point of convenience store delivery

Available from early morning until late night.

It can be used on holidays and nights when the ward office is not open.

Usage time: From 6:30 a.m. to 11 p.m.
(Open all day except system suspension day)
※Copy of family register certificate and copy of family register's tag copy is from 9:00 am to 5:00 pm on weekdays.

The fee will be cheaper than the window.

The fee is 50 yen lower than it is obtained at a window such as a ward office.
Fees: 250 yen per copy (300 yen per copy for window)
※The family register certificate is the same fee as when it is obtained at the counter. (450 yen per copy)

It can be used not only in the city but also in about 54,000 stores nationwide.

It will be available at the following stores. (* Limited to stores with Malti copy machines)
  [Main Stores]

  • Seven Eleven
  • FamilyMart
  • Lawson
  • Lawson Three F
  • Ministop
  • AEON Retail

 

Use the multi-copy machine installed at the convenience store.

From application to delivery, the person operates the multi-copy machine.
It is a simple operation using a touch panel while watching the guidance screen, and you do not need to fill out the application form.
For details on how to operate the multi-copy machine, see "How to Obtain Certificates (External Site)".

A convenience store multi-copy machine is a copy machine that can print copies and photos.

Security Measures at Convenience Stores

Various security measures protect personal information.

  1. Since the information is automatically deleted, personal information does not remain on the multi-copy machine.
  2. Prevents forgetting to get a My Number card or certificate by voice guidance.
  3. Protects information from unauthorized access with dedicated network and communication encryption.

The obtained certificate has various forgery and tampering prevention measures.


Image of certificate (actual certificate will be in the style specified by the municipality)

Precautions for using convenience store delivery

  • Only the person who has a My Number card can use it.
  • It cannot be used on the day you receive your My Number card. Please note that it will be available from the day after you receive it.
  • If a family register notification such as births or marriage registration form are submitted, it will take a certain period of time to reflect it onfamily register will reflect the report. Please be careful. For more information, please contact the ward office.
  • Due to the system, it may not be possible to issue it (for example, if the certificate requires handwriting addition or if the household includes a person planning to move out). For more information, please contact the ward office.
  • The password for use is the password (4 digits) of the digital certificate for user certification.
  • Please note that if you enter your PIN incorrectly three times in a row, you will not be able to use it.
  • The obtained certificate cannot be refunded or exchanged.
  • It will take some time for the certificate to be printed, so please do not leave the place until you receive the certificate.
  • Certificates that fall under the fee exemption rules cannot be handled. Ward offices,Administrative Service CornerPlease use this.
  • In addition, about my number card or notice card, ""Notification card, my number card, digital certificate",
  • Regarding the Social Security and Tax Number System (My Number System),Social Security and Tax Number System (My Number System)Please check.

For For Foreigners (For Foreigners) [Convenience store delivery multilingual flyer (Leaflet)]

Other

Adobe Acrobat Reader DC (formerly Adobe Reader) is required to open PDF files.
If you do not have it, you can download it free of charge from Adobe.
Get Adobe Acrobat Reader DCTo download Adobe Acrobat Reader DC

Inquiries to this page

Civic Affairs Bureau Ward Administration Support Department Window Service Section

Telephone: 045-671-2176

Telephone: 045-671-2176

Fax: 045-664-5295

Email address: [email protected]

Return to the previous page

Page ID: 118-637-145

return to the top