Procedures for requesting disclosure of retained personal information

Regarding the procedure for requesting personal information held by Yokohama City, we accept it in the following way.
For the form at the time of request, please refer to the pages of various forms (retained personal information disclosure request, etc.).

Please fill out the prescribed invoice with required items and submit it to the request reception desk (Citizen Information Center or each ward office Ward Administration Promotion Division Public Relations Section). You will need to present your identity verification documents (driver's license, employee health insurance insured card, personal number card (front side only), etc.) to confirm your identity.
You can also charge by proxy/agent. In this case, the following documents are required to prove the identity of proxy/agent and proxy/agent:

• In case of minor claims by legal representative: Identification documents for certificate of family register (which can be confirmed by minors legal representative) and legal representative
• In case of request by adult guardian, etc.: Certificate of entry for such adult guardianship and identification documents for adult guardians
• Optional request by proxy/agent: Power of Attorney, identification documents of the principal pertaining to the request, etc., and voluntary proxy/agent identification documents

Identity verification documents will be confirmed by presenting the original document. In the case of a copy ※1 requires the presentation of multiple types of identification documents.
Documents confirming the right of representation ※2 (certificate of family register, Certificate of Registration and Power of Attorney, etc.) must be submitted in the original form.
In the case of requesting more than one person's personal information, an invoice for each person is required.

※1 A copy of the identity verification document requires a copy of both sides except for the personal number card. Also, when sending a copy of your health insurance card, make sure that the insurer number and the insured person symbol / number are not visible by black paint etc.
※2 Documents confirming the right of representation must be prepared within 30 days before the request for disclosure.　

Please fill out the prescribed invoice with required items and submit it by mail to the request reception desk (Citizen Information Center or each ward office Public Relations Section Ward Administration Promotion Division). In addition, documents similar to the request at the counter are required, but copies of identity verification documents are required. ※Since it is 1, multiple types of submissions are required.
After receiving at the Citizen Information Division, a duplicate of the invoice will be sent to Address in the claimant column on the invoice.
Also, in the case of mailing requests by proxy/agent, the same documents as those requested at the counter are required. At this time, a copy of proxy/agent's identity verification documents ※1 Documents confirming multiple types and the right of representation ※2 Please submit the original (certificate of family register, Certificate of Registration and Power of Attorney, etc.).
In the case of requesting more than one person's personal information, an invoice for each person is required.

※1 A copy of the identity verification document requires a copy of both sides except for the personal number card. Also, when sending a copy of your health insurance card, make sure that the insurer number and the insured person symbol / number are not visible by black paint etc.
※2 Documents confirming the right of representation must be prepared within 30 days before the request for disclosure.

[Notice of Maintenance]
In the following schedule, we will maintain the Yokohama City Electronic Application and Notification System.
Please note that this system will not be available during the maintenance period.
Thursday, November 21, 2024 2:00 am to 6:00 am
Friday, November 22, 2024 1:00 am to 6:00 am

If you can use the digital certificate function of My Number Card, you can request only the personal information disclosure request by the person using the Yokohama City Electronic Application and Notification System.
Complete user registration of Yokohama-shi electronic application, report system, and request from the following URL.
Request for disclosure of retained personal information | Yokohama-shi electronic application, report system (yokohama.lg.jp) (outside site)
●Municipal University and Chairman City Counsil are not currently making requests for disclosure using the Yokohama City Electronic Application and Notification System.

[Reception method: window, mail, Yokohama-shi electronic application, notification system]
Anyone can request disclosure of their personal information held by the executing agency (mayor, administrative committee, etc.). The Executing Agency will decide whether to disclose within 30 days from the date of request and notify the requester of the details.
For details of the requesting organization, please refer to “2. Organization that performs disclosure” what is the request for disclosure of administrative documents.

The following information may not be disclosed.

• Information that may harm the life, health, life or property of the individual by disclosing
• Personal information other than the principal, which may identify a specific individual by disclosure or harm the rights and interests of the individual.
• Information that may harm the rights, competitive position, and other legitimate interests of corporations, etc.
• Information on deliberations, examinations, or consultations inside or between cities and countries, etc., and disclosure may unfairly impair frank exchange of opinions or unfairly benefit or disadvantage specific persons Information that may
• Information that may hinder the proper execution of office work performed by cities and countries by disclosing information

[Reception method: window / mail only]
If there is an error in the retained personal information disclosed by a request for disclosure of the retained personal information, you can request correction, addition or deletion within 90 days from the date of the disclosure.

The Executing Agency will decide whether to make corrections within 30 days from the date of request and notify the claimant of the details.

[Reception method: window / mail only]
If the retained personal information disclosed by the request for disclosure is illegally acquired, retained, used, or provided, request suspension or erasure of the use / provision shall be made within 90 days from the date of disclosure. can do.

The Executing Agency will decide whether to suspend use within 30 days from the date of request and notify the claimant of the details.

[Reception method: only at the counter (directly contact the responsible section)]
The information provision system based on simple procedures is a simple procedure that does not rely on a request for disclosure of retained personal information (test results, etc.) determined in advance by each executing agency. It is a system to be provided. (In principle, the request window provided by the principal will be the section in charge of the retained personal information of the affairs.)

• List of retained personal information provided by the individual by simple procedures (PDF: 110KB)

Access to personal information is free of charge.
If you are requested to receive a copy, you will be charged a fee in the same way as the information disclosure system.
Click here for a list of fees required for making copies (PDF: 343KB)
In addition, if you disclose by mail, additional shipping costs will be required.

If you are dissatisfied with the decision of the executing agency regarding the request for disclosure of retained personal information, correction, and suspension of use, you can make a request for examination based on the Administrative Appeals Law in the same way as the information disclosure system.