Procedure for requesting disclosure of retained personal information

About request procedure of personal information which Yokohama-shi holds, we accept by the next method.
Please refer to the pages of various forms (request for disclosure of retained personal information, etc.) for the form at the time of request.

Fill out the prescribed invoice with required items and submit it to the request reception desk (Citizen Information Center or each ward office Ward Administration Promotion Division Public Relations Section). You will need to present your identity verification documents (driver's license, employee health insurance insured card, personal number card (front only), etc.) to confirm your identity.
Billing by proxy/agent is also possible. In this case, the following documents are required to prove that you are proxy/agent:

• In the case of minor claims by legal representative: Identification documents for certificate of family register and those who come to the counter
• In the case of a request by a guardian attached to an adult ward, etc.: Certificate of entry for the adult guardianship and identification documents of the person coming to the counter
• In the case of a request made by a person who has been granted the right to represent a request for disclosure, etc. by mandate from the principal: Power of attorney, identification documents of the person pertaining to the request, etc., and identification documents of the person coming to the counter

Identification documents will be confirmed by presenting the original documents. In the case of a copy, it is necessary to present multiple types of identification documents.
In addition, documents confirming the right of proxy ※(certificate of family register, Certificate of Registration, Power of Attorney, etc.) must be submitted in the original form.
※Documents confirming the right of proxy must be prepared within 30 days before the request for disclosure.

Fill out the prescribed invoice with required items and submit it by mail to the billing reception desk (Citizen Information Center or each ward office Ward Administration Promotion Division Public Relations Section). Identification materials will be mailed to you, so multiple types of submissions are required.
In the case of a mailing request by proxy/agent, the same documents as for the request at the counter are required. Please submit multiple copies of proxy/agent's identity verification documents and the original documents confirming the right of proxy (such as certificate of family register, Certificate of Registration and Power of Attorney).
In addition, in the case of requesting personal information held by multiple people, an invoice for each person is required.

Person who can use electronic certificate function of my number card can request only possession personal information disclosure request by the person in Yokohama-shi electronic application, report system only for possession personal information disclosure by the person.
Complete user registration of Yokohama-shi electronic application, report system, and please request from the following URL.
Request for disclosure of retained personal information | Yokohama City Electronic Application and Notification System (yokohama.lg.jp) (outside site)
●Municipal University and Chairman City Counsil are not currently making requests for disclosure using the Yokohama City Electronic Application and Notification System.

[Reception method: window, mail, Yokohama-shi electronic application, report system]
Anyone can request disclosure of their personal information held by the executing agency (mayor, administrative committee, etc.). The Executing Agency will decide whether to disclose within 30 days from the date of the request and notify the claimant of the details.
For details on the requesting agency, please refer to “2. Organizations that carry out disclosure” is a request for disclosure of administrative documents.

We may not disclose the following information.

• Information that may harm the life, health, life or property of the person by disclosing it
• Personal information other than the principal, which identifies a specific individual by disclosure or that may harm the rights and interests of the individual.
• Information that may harm the rights, competitive position, or other legitimate interests of corporations, etc.
• Information on deliberations, examinations, or consultations inside or between cities and countries, etc., and disclosure may unfairly impair frank exchange of opinions, or may unfairly harm or unfairly benefit or disadvantage specific persons Information
• Information that may interfere with the proper execution of office work conducted by the city or country.

[Reception method: window / mail only]
If there is an error in the retained personal information disclosed by a request for disclosure of retained personal information, you can request correction, addition, or deletion within 90 days from the date of disclosure.

The Executing Agency will decide whether to correct it within 30 days from the date of the request and notify the claimant of the details.

[Reception method: window / mail only]
If the retained personal information disclosed by a request for disclosure is illegally acquired, retained, used or provided, within 90 days from the date of disclosure, request a suspension or erasure of its use / provision shall be made within 90 days from the date of disclosure. can do.

The Executing Agency will decide whether to suspend use within 30 days from the billing date and notify the claimant of the details.

[Reception method: Only at the counter (directly contact the responsible section)]
The simple procedure information provision system is a simple procedure that does not rely on the request for disclosure of retained personal information (test results, etc.) determined in advance by each executing agency by a simple procedure that does not rely on the request for disclosure of retained personal information. It is a system to be provided. (In principle, the request window provided by the person will be the responsible personal information section of the affairs retained personal information in the affairs.)

• List of retained personal information to be provided by the individual through simple procedures (PDF: 110KB)

Viewing personal information is free of charge.
If a copy is requested, a fee will be charged in the same way as the information disclosure system.
Click here for a list of fees required to make a copy (PDF: 343KB)
In addition, if you disclose by mail, you will need additional shipping costs.

If you are dissatisfied with the decision of the executing agency on the request for disclosure of retained personal information, a request for correction, and a request for suspension of use, you can make a request for examination based on the Administrative Appeals Examination Law, similar to the Information Disclosure System.