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Proposals from citizens

The last update date of February 21, 2024

 "Proposals from citizen" is system to have you send opinions to Yokohama municipal administration by letter or e-mail from individuals.
 We send opinion that had you approach to department in charge from ward office of ward to live and reflect in municipal administration.
 
 ※"Proposals from citizens" are not accepted over the phone. If you would like to send your comments over the phone, please talk directly to the department in charge.
 
<Flow of processing of "Proposals from citizens">

It is a figure that briefly expresses the flow of processing (posting, reception, answer / response, publication) of "proposals from citizens".
 

  • When we have you send opinions to the mayor in writing from groups,Page of "Mayor Petition"Please see.
  • Reports such as damage to roads and guardrails, and road trees are dead."Road Damage Report System"Please use this. Please note that individual responses have not been made.

1 Proposal Method

 Please send us in one of the following ways: (Click on the image to go to the details page of each method.)

  • Reports such as damage to roads and guardrails, and road trees are dead."Road Damage Report System"Please use this. Please note that individual responses have not been made.
  • "Proposals from citizens" are not accepted over the phone. If you would like to send your comments over the phone, please talk directly to the department in charge.

2 Reception

 The reception will be performed by the ward office Ward Administration Promotion Division of the ward where the citizens live (for those living outside the city, the Public Affairs and Consultation Section) will be delivered to the department in charge of the proposal contents.

However, we cannot accept as "suggestion from citizen" when we judge that we correspond to the following contents.
ExampleThose that cannot be accepted as "proposals from citizens"
Anything that slander or slander a specific individual or group, or violates public order and morals
Those whose purpose is unclear
Those that are not directly involved in Yokohama, such as international affairs and social situations
For commercial purposes
  • In principle, opinions that are under the jurisdiction of external organizations (other administrative organizations such as the national, prefectural, police, and other local governments, and corporations engaged in electricity, gas, transportation and other public interest businesses) cannot be accepted. Sorry to trouble you, but please contact the relevant external organization directly. Please note that depending on the situation, we may inform external organizations after giving consideration to the protection of personal information.
  • For other items that cannot be accepted,Handling summary about conduct of "citizen's voice" businessPlease see.

3 Answers

 In principle, the department in charge of the contents of opinions, etc., will respond by the 10th opening day, starting from the day after the reception date.
 In the case of a document, we will respond by shipping. If it takes time to respond, we will inform you of that. 
 

However, we will not respond if we determine that the following content is applicable.
ExampleWhat I don't answer
No information required for answering, such as your name, Address, e-mail address, etc.
(If only the fax number is listed as the answer destination, please note that we will not be able to respond unless there are special circumstances.)
When many opinions of the same sentence or the same purpose are sent or expected to be sent, those that widely publicized to citizens by posting ideas for opinions etc. on our city homepages.
  • The criteria for the reception date are the arrival date for letters and submission forms, and the date of receipt for e-mail or fax. However, for those that arrive or received after 4:00 pm on the opening day, or those that have arrived or received on the closed agency day, in principle, the next open agency day is the reception date.
  • Regarding the handling of other responses,Handling summary about conduct of "citizen's voice" businessPlease see.

4 Announcement

 For the purpose of "securing transparency of municipal administration", "elimination of questions about municipal administration and information sharing between citizens", "promoting public hearing and virtuous cycle of measures that further reflect citizens' opinions in measures" For those that the city responded by "document" or "e-mail", after considering the protection of personal information, we will publish the summary of opinions etc. and the city's answer on the "page."

 Regarding the announcement, we will handle the following.

  • Yokohama City summarizes contents such as opinions that had you approach and announces after considering personal information protection.
  • After answering to the person who posted, we will announce it within 4 weeks at the latest. The publication period is, in principle, one year.
  • We will not answer who the published opinions are.
However, we will not disclose if we determine that the following content applies.
ExampleUndisclosed
Those that do not wish to be disclosed or whose intention to disclose cannot be confirmed
Thing which specific individual is identified from summary such as opinions that had you approach and answer of Motoichi for it.
Posts with the same purpose are repeatedly sent from the person who posted, and the answer has already been posted.
Posts with the same purpose are repeatedly sent from those who posted, and cannot be understood by citizens who view the publication page without past history
A reply was sent to the person who posted but did not receive

 About the handling of other publications, please see handling summary about conduct of publication of "citizen's voice".

5. Handling of Personal Information

 Personal information, such as your name, will be properly managed in accordance with the provisions of the "Personal Information Protection Law". In addition, we use only for the purpose of referring to the duties concerned in department in charge of contents such as opinions and related ward bureaus, and responding to opinions.
 In addition, about opinions outside our city jurisdiction, we may tell outside organization after considering personal information protection.

6 Outline

7 Public hearing Q & A

 For various questions about public hearing, please see "Public Hearing Q & A". 

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Inquiries to this page

Civil Affairs Bureau General Affairs Department Public Affairs Consultation Section

Telephone: 045-671-2354 (If you have any comments over the phone, please contact the department in charge directly)

Telephone: 045-671-2354 (If you have any comments over the phone, please contact the department in charge directly)

Fax: 045-212-0911

E-mail address: sh-kochosodan@city.yokohama.jp (For opinions, please use the above "Proposals from citizens")

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