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Suggestion from citizen

Last update date May 29, 2019

Please send opinion to Yokohama municipal administration or request. We send opinion or request that had you approach to department in charge of from ward office of ward to live and reflect in municipal administration.

Summary of "suggestion from citizen"

As a general rule, about opinion or request that we had, we reply within 14 days from the next day of acceptance day. But we reckon from the next day on receptionist day and reply within 10 open agency day when acceptance day hits during the following period.

  • It is from May 2, December 15 to December 28 from April 15

In addition, in the case of document, it should be answer with shipment. In addition, we contact so when we need time for answer.

※If acceptance day is letter and contribution form, it is arrival sunlight on reception day if it is E-mail and FAX. But, as a general rule, open, the following day agency day accepts arrival or thing which we received on arrival or thing which we received and holiday agency day after 4:00 p.m. of open agency day, and it is on day.

※When there is not mention of information necessary for replies of the name or address, please note that you cannot reply.

※We cannot accept about next.

  • We slander specific individual and group (slander) and are against thing or public order and morals to slander
  • For-profit thing
  • Of relation direct in international situation, Yokohama-shi including social conditions there is not
  • Thing that purpose is uncertain

The handling of personal information

We manage personal information such as contents, full name, address, phone numbers such as opinion or request that we had and e-mail address according to rule of "the regulations about protection of Yokohama-shi personal information" appropriately. In addition, we use only for purpose to reply in the duties concerned referring to at department having jurisdiction over contents such as opinion or request and the ward station concerned, opinion or request.

In addition, about Motoichi opinion out of the jurisdiction or request, we may tell outside engine after having considered personal information protection.

※What are the regulations about protection of Yokohama-shi personal information?

Publication of "civic voice"

Among "suggestion from citizen," we publish the points such as opinion or request and answer (the correspondence situation) of Yokohama-shi about thing which we replied by "document" or "E-mail" on city homepage.

Page (the outside site) of publication of "civic voice"

We perform publication of "civic voice" to tell about opinion and way of thinking (answer) of Motoichi for requests that had you approach widely.

On publication, we do the following handling.

  • Yokohama-shi summarizes opinion and contents such as requests which had you approach and publishes.
  • We publish the points such as opinion or request and answer of Yokohama-shi after having considered personal information protection.
  • We do not answer whose things published opinion or request are.
  • As a general rule, publication period is one year.

In addition, we do not publish when we correspond next.

  • Authorized individual is distinguished by the point and answer to opinion or request
  • There was proposal of not wanting you to announce from one that you posted
  • Contribution of the having similar tastes effect is sent repeatedly from one that we posted and has already placed the answer
  • Contribution of the having similar tastes effect is sent repeatedly from one that you posted and cannot understand to citizen's who looks at homepage if there is not past process

※Web page of page of publication of "civic voice" for accessibility

About method to have "suggestion from citizen" approach

Please send "suggestion from citizen" to ward office Ward Administration Promotion Division of ward to live by any of the following method.

  1. Exclusive contribution paper (other than city hall, ward office, service counter in the city hall, we put in a part of the public facilities such as district center, library.)
  2. Contribution form
  3. E-mail address for "suggestion from citizen" of each ward
  4. "Suggestion from citizen" and private sealed letter, postcard, FAX (in the destination, please see list of "suggestion from citizen" destinations.) which were specified

About contribution form

"Suggestion from citizen" contribution form uses Yokohama-shi electron application, report service.

Depending on terminal of the use, please access the next contribution form.

  1. After accessing contribution form, about screen change, please go with button displayed in each screen. Please do not use not to have possibilities to work definitely when "coming back" of browser is "advancing" button (button of arrow in leaning to the left of browser) and "update" button and operates.
  2. He/she times out for security protection after opening screen of contribution form when over 60 minutes. As input content becomes invalid, please input within 60 minutes.
  3. We register attached file and can post only contribution form for PC (only as for one attached file that we can register as for the file format only as for Word, PDF, the image as for the file size to 10MB). When there are multiple files and cannot register, please send to e-mail address for "suggestion from citizen" of each ward by E-mail.
  4. We changed coding communication protocol for the purpose of reinforcement of security measures in electronic application service on Thursday, March 29, 2018. In this way, the use of electronic application service from some terminals of cell-phone (feature fonds) and smartphone is limited. For more details, please refer to "Yokohama-shi electron application, report service" (the outside site).
Contribution form
Terminal of the useContribution form (the outside site) for PCForm to post business such as smartphones on
(iPhone, iPad, Android) (the outside site)

※Depending on terminal of the use, contribution form may not be available. In that case, please send to e-mail address for "suggestion from citizen" of each ward by E-mail.

※About necessary movement environment, please confirm in page (the outside site) of "movement environment".

※About maintenance information of Yokohama-shi electron application, report service, please confirm in top page (the outside site) of Yokohama-shi electron application, report service.

Public hearing Q&A

Please see "public hearing Q&A" in various questions about public hearing.

Inquiry to this page

Civic Affairs Bureau public information consultation Service Department public hearing consultation section

Telephone: 045-671-2354

Telephone: 045-671-2354

Fax: 045-212-0911

E-Mail address sh-kochosodan@city.yokohama.jp

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