Proposals from citizens

　"Suggestions from citizens" is a system that allows individuals to send their opinions to Yokohama municipal administration by letter or e-mail.
　We send opinion that had you approach to department in charge from ward office of ward to live and reflect in municipal administration.
　
　※"Suggestions from citizens" are not accepted over the phone. If you send us your opinions over the phone, please talk directly to the department in charge.
　
<Flow of processing of "Proposals from Citizens">

• When we have you send opinions to the mayor in writing from groups, we have you send opinions to the mayor in writing.Page of "Mayor Petition"Please take a look at it.
• Reports of damage to roads and guardrails, withering street trees, etc.Road Damage Reporting SystemPlease use it. Please note that we do not respond individually.

　Please send it in one of the following ways. (Click the image to go to the details page of each method.)

• Reports of damage to roads and guardrails, withering street trees, etc.Road Damage Reporting SystemPlease use it. Please note that we do not respond individually.
• "Suggestions from citizens" are not accepted over the phone. If you send us your opinions over the phone, please talk directly to the department in charge.

　Reception will be performed by the ward office Ward Administration Promotion Division of the ward where the citizens live (for those living outside the city, the Public Affairs Consultation Section of the Citizens' Bureau) and will be delivered to the department in charge of the proposal.

• In principle, opinions that are under the jurisdiction of external organizations (national, prefectural, police and other local governments, and corporations engaged in electricity, gas, transportation and other public utilities) cannot be accepted. We apologize for any inconvenience, but please contact the relevant external organization directly. Please note that depending on the situation, we may inform external organizations in consideration of personal information protection.
• Other items that cannot be acceptedHandling summary about conduct of "citizen's voice" businessPlease take a look at it.

　In principle, the department in charge of the content of opinions, etc. will respond by the 10th opening date, starting from the day after the reception date.
　In the case of a document, we will respond by sending it out. If it takes time to respond, we will let you know.　
　

• The standard of the reception date is the arrival date for letters and submission forms, and the reception date for e-mails and faxes. However, those that have arrived or received after 4:00 pm on the opening day, and those that have arrived or received on a closed day, in principle, the next open day is the reception day.
• Regarding the handling of other answers, please contact us.Handling summary about conduct of "citizen's voice" businessPlease take a look at it.

　We will handle the following information.

• Yokohama-shi summarizes contents such as opinions that had you approach and announces in consideration of personal information protection.
• We will announce it within 4 weeks at the latest after responding to the poster. The announcement period is, in principle, one year.
• We will not answer who the public opinion is.

　※About the handling of other publications, please see handling summary about conduct of publication of "citizen's voice".

　Personal information such as your name will be properly managed in accordance with the provisions of the Act on the Protection of Personal Information. In addition, we use only for the purpose of referring to the duties in the department in charge of the contents of opinions and related ward bureaus, etc., and responding to opinions etc.
　In addition, about opinions outside Motoichi jurisdiction, we may tell outside organization after considering personal information protection.

　For various questions about public hearing, please see "Public Hearing Q & A".