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About reservation of my number card

Reservations are required for receipt of My Number Card and renewal of digital certificates, except for some ward offices. We accept reservations from 8:30 a.m. 30 days ago.

Last Updated November 15, 2024

Notice of Recovery of Persons with Disabilities

The Yokohama City My Number Card Reservation System was inaccessible from around 15:30 on November 15, 2024 due to a global failure at Salesforce (Sales Force), the foundation of the system, It was restored around 23:00 on the same day.
We apologize for any inconvenience this may have caused to you.

Receipt of My Number Card

Receive your My Number Card by reservation in principle.
Type of Procedure Procedure window
  • For the first time
  • Reissue (*1)
    1. Update
    2. Full column in the postscript column
    3. Departure departure
Reissue other than the above The ward office of your ward (*2)

※1 If you cannot return your original My Number Card, you cannot use the My Number Card Special Center.
※2 If you live in Nishi Ward and wish to receive it at the ward office, you do not need to make a reservation, so please come directly.

Reservation ID

Please confirm your reservation ID and make a reservation using the reservation method. The reservation ID is listed on the upper left of the back of the delivery notice (postcard) received from the ward office. Please note that if the characters are written by hand or red stamp at the beginning, the characters are also included in the reservation ID.
If you do not know your reservation ID, please contact Family Registry Division Registration Section, ward office in your ward office.

Renewal of digital certificates

Procedures at the ward office

Whether or not there is a reservation system
Residential area \ Window

Ward office in your ward

  • Asahi Ward*
  • Isogo Ward
  • Kanagawa Ward
  • Konan Ward
  • Kohoku Ward
  • Sakae Ward*
  • Seya Ward
  • Tsurumi Ward
  • Totsuka Ward
  • Naka Ward
  • Hodogaya Ward*
  • Minami Ward

Reservation required

  • Aoba Ward
  • Izumi Ward
  • Kanazawa Ward
  • Tsuzuki Ward  
  • Nishi Ward
  • Midori Ward

Please come directly


※Reservation is required from April 1, 2024. If you receive a blue envelope before January 2024, you will not be able to make a reservation, so please come directly to the counter.

Notes

If the expiration date of the digital certificate is before April 2024, the blue envelope will be sent to the ward of the agency system, and if you are after May 2024, you will receive an expiration date notice in a white envelope.

Reservation ID (reservation required ward)

The reservation ID is written in the "Expiration Notice" that arrives approximately three months before the expiration date. Please confirm your reservation ID and make a reservation using the reservation method. If you do not know your reservation ID, please contact Family Registry Division Registration Section, ward office in your ward office.

Procedures at the My Number Card Special Center

Special center where procedures can be performed ※In principle, reservations are required.
Your ward Special center
  • Kanagawa Ward
  • Sakae Ward
  • Tsurumi Ward
  • Naka Ward
  • Nishi Ward
  • Hodogaya Ward
Yokohama-sta.-nishiguchi
  • Aoba Ward
  • Kohoku Ward
  • Tsuzuki Ward  
  • Midori Ward
Centerkita
  • Isogo Ward
  • Kanazawa Ward
  • Konan Ward
  • Totsuka Ward
  • Minami Ward
Kamiooka
  • Asahi Ward
  • Izumi Ward
  • Seya Ward
Futamatagawa

Reservation ID

A white envelope

The reservation ID is written in the "Expiration Notice" that arrives approximately three months before the expiration date. Please confirm your reservation ID and make a reservation using the reservation method. If you do not know your reservation ID, please contact Family Registry Division Registration Section, ward office in your ward office.

A blue envelope

There is no reservation ID in the expiration date notice. Please check the reservation method and issue a reservation ID at the time of booking.

How to make a reservation

Reservation from the Internet

Yokohama-shi my number card reservation system (outside site) (reception 24 hours a day, 365 days a year)
URL: <https://mncardrsv.city.yokohama.lg.jp/>

Those who have received the blue envelope and are going to renew their digital certificate at the My Number Card Special Center

Please see how to make a reservation from the page on new issuance and renewal of digital certificates for My Number Card.

Recommended environment

The reservation site is verified by the following browsers.
≪If you use a PC≫
・OS:Windows,Mac
Web browser: Safari, GoogleChrome, Firefox, MicrosoftEdge (Windows 10 only)

≪Those who use smartphones and tablets≫
・OS:Android,iOS
Web browser: Chrome (for Android)
Safari (for iOS)
※Please use the latest version of Safari, Google/Chrome, Firefox, MicrosoftEdge.


Reservation by phone

Dial for Yokohama City My Number Card <0120-321-590> (free)

  • If you cannot connect with some IP phones, please call <045-550-5454>.
  • People with hearing or language impairmentsFAXPlease use it.
The dedicated dial Reception hours
Day of the week Reception hours
Weekday 8:30 a.m. to 8:00 p.m.

Saturdays, Sundays and public holidays

9:00 a.m. to 5:30 p.m.

The dedicated dial is crowded immediately after the reception starts and during the day.

Reservation by fax (*People with hearing or language disabilities)

Please send the following contents to the dial FAX for exclusive use of My Number Card (045-350-8484). If you can print, please use the fax transmission form below.

  • Reservation ID (described in the delivery notice)
  • Date of birth (AD)
  • Reservation desired location (ward office or special center)
  • Reservation date and time
  • FAX number
  • Email address (optional)

The reservation date and time may be full, so please enter multiple dates and times if possible.
By registering your e-mail address, you can receive e-mails from the day before the reservation is completed and the day before the reservation.

Notes on Reservation

  • Since there is a reservation slot for multiple people at the same time, you may have to wait at the counter on the day. Please note that we will guide you in order.
  • Please come to the special center about 5 minutes before the reservation time. In addition, you will not be able to enter after the final reception time (weekdays: 7:15 pm, weekends and holidays: 4:45 pm), so be sure to come by the final reception time.
  • Nishi Ward residents do not need to make a reservation if they do so in Nishi Ward Office, but once they have booked a special center, Nishi Ward Office may not have a card. If you want to change from the special center to receive Nishi Ward Office, please contact the dedicated dial.

Link

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Inquiries to this page

Dial for Yokohama City My Number Card

Telephone: 0120-321-590

Telephone: 0120-321-590

Fax: 045-350-8484

Service Section, Civic Affairs Bureau Service Department

Telephone: 045-671-2176

Telephone: 045-671-2176

Fax: 045-664-5295

Email address: sh-madoguchi@city.yokohama.lg.jp

Return to the previous page

Page ID: 945-551-000

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