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About receipt of my number card
Last update date April 26, 2024
Those who can receive it
Applicant
Persons under 15 years of age or adult ward
I need to be accompanied by legal representative. Specifically, please see page about receipt of my number card such as person under 15 years old and adult ward.
When the person is unable to visit the agency
proxy/agent can receive it only if there is an unavoidable reason. For more information, please see the proxy/agent page on receiving My Number Card.
Receiving window
"First receipt" “Re-grant by full column in the update / postscript column / postscript column / re-grant (*)” |
My Number Card Special Center or ward office in your ward |
|---|---|
| Re-grants other than the above | Ward office in your ward |
※Those who cannot return the original My Number Card cannot use the My Number Card Special Center.
No reservation is required for Nishi Ward residents to receive it in Nishi Ward Office. (Ward Office Hours: 8: 45-17: 00 on weekdays, 2nd and 4th Saturday 9:00 to 12:00)
For more information about reservations, please see the My Number Card Reservation page.
Those who are busy with work or school and cannot decide the reservation date.
At the My Number Card Special Center, we carry out a service to verify your identity at the counter and mail your My Number Card to your home at a later date. For more information, please refer to the Identification Service. You do not need to make a reservation in advance to use this service.
Belongings
- Delivery notice (postcard)
- Notification card (if you have one)
- Basic Resident Register card (if you have one)
- Identity verification documents
- Original My Number Card (for those who have renewed or reissued) (*)
※It is essential to pick up at the My Number Card Special Center.
[When the applicant receives it at the counter] Checklist (PDF: 812KB)
Delivery notice
This is a postcard that arrives at your home by mail after applying for a My Number Card. Fill in the name and Address fields on the answer sheet on the back and bring it to the counter.
If you lose it
Even if you do not have a letter of delivery, you can receive it as long as you have the necessary identification documents. For details, please refer to the following link.
How to write a delivery notice
Notification card (if you have one)
This is a paper card that informs you of your My Number. New issuance ended on May 25, 2020, and the issuance of a new personal number notice (A4 size) has been started. If you have a notification card, we will collect it in exchange for your My Number Card, so please bring it to the counter when you receive it.
If you have lost it, you will need to report the lost item at police department and fill out the lost report when you receive your My Number card.
Basic Resident Register card (if you have one)
It is a plastic card issued at the ward office until the end of December 2015. There are a photo showing the date of birth and Address with a photo, and a card that displays only your name without a photo. If you have a Basic Resident Register card, we will collect it in exchange for your My Number Card, so please bring it to the counter when you receive it.
If you have lost it, you will need to report the lost item at police department and fill out the lost report when you receive your My Number card.
Identity verification documents
| Classification | Main identity verification documents |
|---|---|
Category A |
Driver's license, passport, Basic Resident Register card with photo |
| Category B | Health insurance card, long-term care insurance card, pension notebook (pension certificate), employee ID card, student ID card, patient's card Shinryo-ken |
※Documents stating "Name and date of birth" or "Name and address" issued by public offices and similar organizations can be used as identity verification documents. The information contained in the documents is consistent with resident certificate's latest information, and those with a separate expiration date must be within the expiration date.
※Identification documents for "furigana" cannot be used. Please be careful.
※If you are not able to use documents that are not listed in the list or that required documents is not available, please contact your ward office, Family Registry Division Registration Section in advance.
List of identity verification documents for Category A and B (PDF: 79KB)
When the delivery notice (postcard) is lost
One of the following documents is required. If you do not have any documents, please ask your ward office Family Registry Division Registration Section to reissue a letter of delivery (postcard).
- Those who have identification documents in Class A
- Two identity verification documents, including one identification document in Class A
- Person who can submit notice card or present personal number letter of advice
- Fill out one identification document in the A category and an inquiry / response form at the counter
- Fill out two identification documents in the B category and an inquiry / response form at the counter
Original My Number Card (for those who have a renewal or re-grant)
If you have not returned your original My Number Card due to renewal, full column in the postscript column, or re-grant by moving out of the country, please bring it with you.
Please note that if there is no return, it will be reissued due to loss and a fee will be charged.
In addition, person who cannot return original My Number Card cannot use the My Number Card Special Center.
Setting a PIN
| Type | Number of characters and digits |
|---|---|
| For Basic Resident Register | 4 digits |
| Assistance for entry of ticket information | 4 digits |
| For digital certificates for user certification | 4 digits |
| For signature digital certificates | 6 to 16 digits mixed alphanumeric characters |
You can set the same number for the 4-digit PIN number. For more information about PINs, please see the page on the overview of My Number Card (Digital Certificate).
Precautions
- Those who have moved out of the ward before receiving it will need to reapply in the new Address.
- The delivery notice will be sent by mail without forwarding. If you are using the post office transfer service.The ward office, Family Registry Division Registration SectionPlease contact us.
- We will send you from the ward office in about one month of grant letter of advice. If you do not receive a letter of delivery about one and a half months after the application, please.The ward office, family register Registration SectionPlease contact us for more information.
After applying for a My Number Card, cards that have not been received and have passed a certain period of time will be discarded. Please note that if you wish to issue a My Number Card after disposal, you will need to reapply. For details on how to apply, please see About New / Renewal Application for My Number Card.
| Cards that you applied for before September 2021 | Cards applied for after October 2021 |
|---|---|
| Discarded | Received |
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For inquiries to this page
Dial for exclusive use of Yokohama City My Number Card
Phone: 0120-321-590
Phone: 0120-321-590
Fax: 045-350-8484
Civic Affairs Bureau Service Department My Number Card Special Center
Page ID: 354-328-780
