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About receipt of my number card
Last Updated December 2, 2024
Those who can receive it
Applicant
Persons under 15 years of age or adult ward
I need a legal representative companion. Specifically, please see page about receipt of my number card such as person under 15 years of age and adult ward.
If the person cannot come to the Agency
You can receive proxy/agent only if there is an unavoidable reason. For more information, please refer to the page on receipt of My Number Card by proxy/agent.
Receiving window
| Type of Procedure | Procedure window |
|---|---|
|
|
| Reissue other than the above | The ward office of your ward (*2) |
※1 If you cannot return your original My Number Card, you cannot use the My Number Card Special Center.
※2 If you live in Nishi Ward and wish to receive it at the ward office, you do not need to make a reservation, so please come directly. (Ward Office Hours: Weekdays from 8:45 to 17:00, 2nd and 4th Saturday from 9:00 to 12:00)
For more information about reservations, please see the My Number Card Reservation page.
Those who are busy at work or school and cannot decide the reservation date for receipt
At the My Number Card Special Center, we provide a service to verify your identity at the counter and mail your My Number Card to your home at a later date. For details, please refer to the Identification Service before receiving your My Number Card. You do not need to make a reservation in advance when using this service.
Belongings
- Delivery notice (postcard)
- Notification card (if you have one)
- Basic Resident Register card (if you have one)
- Identity Confirmation Documents
- Original My Number Card (for those who have renewal or re-grant) (*)
※This is required for receipt at the My Number Card Special Center.
[When the applicant receives it at the counter] Checklist of belongings (PDF: 1,722KB)
Notice of delivery
Postcards that arrive at your home by mail after applying for a My Number Card. Please fill in the name and Address column on the answer sheet on the back and bring it to the counter.
If you have lost it
Even if you do not have a letter of delivery, you can receive it if you have the necessary identification documents. For details, please refer to the following URL.
How to write a delivery notice
Notification card (if you have one)
This is a paper card that informs you of my number. New issuance has been completed on May 25, 2020, and a new personal number notice (A4 size) has been issued. If you have a notification card, we will collect it in exchange for your My Number Card, so please bring it to the counter when you receive it.
If you have lost it, you will need to report the lost property at police department and fill out the lost report when you receive your My Number Card.
Basic Resident Register card (if you have one)
It is plastic card which we issued in ward office until the end of December, 2015. There are cards with a photo showing date of birth and Address, and without a photo showing your name only. If you have a Basic Resident Register card, we will collect it in exchange for your My Number Card, so please bring it to the counter when you receive it.
If you have lost it, you will need to report the lost property at police department and fill out the lost report when you receive your My Number Card.
Identity Confirmation Documents
| Category | Main identity verification documents |
|---|---|
Category A |
Driver's license, passport, Basic Resident Register card with photo |
| Category B | Long-term care insurance card, pension notebook (pension certificate), employee ID card, student ID card, patient's card Shinryo-ken |
※Documents containing "Name and date of birth" or "Name and address" issued by public offices or similar institutions can be used as identification documents. Documents that are consistent with the latest information in resident certificate and have separate expiration dates are limited to those within the expiration date.
※You cannot use "Furigana" identification documents. Please be careful.
※If you are unable to use the documents not listed, or if required documents is not available, please contact Family Registry Division Registration Section in your ward office in advance.
List of identity verification documents for Class A and Class B (PDF: 76KB)
When the delivery notice (postcard) is lost
One of the following documents is required. If you do not have any documents, please ask your ward office Family Registry Division Registration Section to reissue a postcard.
- Those who have identification documents in Category A
- 2 identity verification documents including one identity verification document in Category A
- Those who can submit a notification card or present a personal number notice
- A: One identity verification document in Category A and entry of an inquiry / response form at the counter
- 2 identity verification documents in Category B and entry of inquiry / response form at the counter
Original My Number Card (If you have an update or re-issue)
If you have not returned your original My Number Card due to renewal, full column in the postscript column and re-grant by departure, please bring it with you.
Please note that if there is no return, it will be reissued due to loss and a fee will be charged.
In addition, person who cannot return original my number card cannot use my number card special center.
Set a PIN
| Type | Number of characters and digits |
|---|---|
| For Basic Resident Register | 4 digits |
| For assistance in inputting face items | 4 digits |
| For digital certificates for user certification | 4 digits |
| For digital certificates for signatures | Mixed alphanumeric characters 6 to 16 digits |
The 4-digit password can be set the same number. For more information about PINs, see the page on overview of My Number Card (Digital Certificate).
Notes
- If you move out of the ward before receiving it, you will need to reapply at the new Address.
- The delivery notice will be sent by mail that does not require forwarding. If you are using the post office transfer serviceFamily Registry Division Registration Section, ward office in your wardPlease contact us.
- We send from ward office in approximately one month of grant letter of advice. If you do not receive the letter of delivery within about one and a half months after the application, please contact us.family register Registration Section, ward office in your wardPlease contact us.
Cards that have not been received for a certain period of time after applying for My Number Card are discarded sequentially. If you wish to issue a My Number Card after disposal, please note that you will need to reapply. For details on how to apply, see About New / Renewal Application for My Number Card.
| Cards applied before the end of December 2022 | Cards applied after January 2023 |
|---|---|
| Disposed | Receivable |
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Inquiries to this page
Dial for Yokohama City My Number Card
Telephone: 0120-321-590
Telephone: 0120-321-590
Fax: 045-350-8484
Service Section, Civic Affairs Bureau Service Department
Telephone: 045-671-2176
Telephone: 045-671-2176
Fax: 045-664-5295
Email address: sh-madoguchi@city.yokohama.lg.jp
Page ID: 354-328-780
