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About electronic recertification of my number card

Last update date May 26, 2020

[important] To person making a reservation in electronic recertification of my number card

 Even if the next agency has you make a reservation beforehand when large delay occurs, and system processing came over to window about issuance, update procedure for electronic certificate of my number card, we may not complete case and procedure to have to wait for a long time on the same day. As for the details, delay, please identify outbreak shiteimasuogo in procedure for electronic certificate of my number card. I cause trouble and am very sorry.

 In addition, for new coronavirus infectious disease extended prevention, the use planned electronic certificate which there is not, please examine postponement of procedure. Even if electronic certificate lapses, we can file for reset like electronic certificate update procedure (free).

About extended prevention of new coronavirus infectious disease

There is expiration date and sends notice to tell about update before expiration date to electronic certificate recorded to my number card.
(for new coronavirus infectious disease extended prevention, we suspended shipment of notice, but are restarting shipment of notice sequentially from May 19, 2020 now.)
When it is past expiration date, convenience store grant or e-Tax are not available, but procedure to register electronic certificate with my number card again is possible even if after expiration date. As you avoid time (spring moving season) when ward Family Registry Division window is crowded and can go through the procedure, please consider.

Summary

Electronic certificate recorded to my number card is necessary for convenience store grant or e-Tax (electronic report of tax) such as copying of resident certificate.
Electronic certificate has expiration date.
When we update before expiration date and do not go through the procedure, electronic certificate lapses, and convenience store grant or e-Tax are not available.
When we wish to use convenience store grant or e-Tax sequentially, I would like electronic recertification procedure. (as for the fee, free of charge)
(when we update and do not go through the procedure, my number card is available as identity verification documents with photograph of the face.)
In addition, "news on my number card electronic certificate expiration date" is mailed to person whom renewal day got closer to with white envelope.

With electronic certificate

Two kinds of electronic certificates of "electronic certificate for user proof" are put on IC tip "electronic certificate for signature" to my number card normally. Each characteristic is as follows.

  • Electronic certificate for signature
    On full name, Address, the date of birth, sex is listed and can use when final income tax returns by e-Tax send electronic document.
    Password is 6-16 digits of alphanumeric characters.
  • Electronic certificate for user proof
    mainapotaru (the outside site)ThisConvenience store grantWhen we prove that it is the person, we can use as the means at the time of the use of this.
    Password is four digits of numbers.

About announcement of guidance (mail)

We mail news to person whom deadline for electronic recertification got closer to.
News arrives with blue envelope and white envelope twice. White envelope → It arrives in order of blue envelope, but procedure by information for announcement of white envelope, please.
(when announcement of white envelope does not arrive by ※ mail circumstances, I would like procedure by blue envelope.)

  • Blue envelope:Expiration date notification (the outside site)
    Origin of shipment listed in blue envelope becomes ward office of Yokohama-shi, but local public entity information system system sends out nationwide.
    As it arrives later than guidance with white envelope, which has already finished update procedure is not necessary for second procedure.
  • White envelope: News of my number card electronic certificate expiration date
    About white envelope, I send to tell about more concrete content including procedure and reference at ward office from ward office of Yokohama-shi.
    Image of white envelope

    Image of white envelope

Procedure window, Reception hours

Period (update procedure period) when we can go through the procedure

From the next day three months before expiration date of electronic certificate to the time limit
(e.g.,: in the morning expiration date in the case of March 24: from December 25 to March 24)

  • Update procedure is possible after expiration date of electronic certificate expired, but when we update before expiration date and do not file, electronic certificate lapses, and convenience store grant or e-Tax are not available.
  • Please be careful when you go through the procedure before the update procedure period as validity of new electronic certificate becomes short.
  • The details about validity,About validity of my number card and electronic certificatePlease confirm this.

Procedure window

Ward office Family Registry Division Registration Section of ward to live

Reservation of procedure

We introduce advance reservations system depending on ward.
Please confirm procedure for distinction method in the next table.

Procedure for distinction method
Ward (a i u e o order) to liveProcedure method
Asahi Ward, Izumi Ward, Isogo Ward, Kanagawa Ward, Kanazawa Ward, Konan Ward, Kohoku Ward, Sakae Ward, Seya Ward, Tsurumi Ward, Totsuka Ward, Naka Ward, Midori Ward, Minami Ward

Advance reservations (※) is necessary.

You make a reservation for the next system, and come.

※Even if the next agency has you make a reservation beforehand when large delay occurs, and system processing came over to window, we may not complete case and procedure to have to wait for a long time on the same day. I'm very sorry.


Person wanting telephone reservation, please contact the next exclusive dial.

In addition, telephone is crowded very much on day and the next day when time just after morning acceptance start and announcement of electronic recertification arrived at. Thank you for your understanding beforehand.


Dial (we extend Reception hours from April, 2020) for exclusive use of Yokohama-shi my number card

Phone number 0120-769-706 (free)
Reception hours: It is 8:00 p.m. from 8:30 a.m. of Monday through Friday

It is 5:30 p.m. from 9:00 a.m. of Sundays and holidays, holiday and New Year holidays (12/29-1/3) on Saturday and Sunday

 

※When it is not connected by some IP telephone, please connect with 045-550-5454.
※Person with impaired hearing, language, please use fax (045-350-8484).

  

※About advance reservations

  • We can perform reservation from (the next day three months before expiration date) of electronic recertification procedure period for the first day.
  • Reservation receptionist is until 5:00 p.m. of the next agency preferred date day before.
  • We heard reservation acceptance until 30th. (when closed days 30 days later until open agency day of front of it)
  • We stop and, about expiring effectively after July 16, 2020, wound up shipment of notice about update to relax congestion of window for new coronavirus infectious disease extended prevention, but reopen shipment of notice sequentially from May 19, 2020. In addition, we are free of charge and can perform issuance of electronic certificate procedure like procedure during update procedure period after the progress on expiration date of electronic certificate.
Aoba Ward, Nishi Ward,Come to ward office Family Registry Division directly. (advance notice is unnecessary)
 
※Please be careful when you go through the procedure before the update procedure period listed in "news of my number card electronic certificate expiration date" as validity of new electronic certificate shortens.
Tsuzuki Ward  , Hodogaya-ku
Person who expires effectively by the end of June, 2020

Come to ward office Family Registry Division directly. (advance notice is unnecessary)
 
※Please be careful when you go through the procedure before the update procedure period listed in "news of my number card electronic certificate expiration date" as validity of new electronic certificate shortens.

  

Person who expires effectively after July, 2020

Advance reservations (※) is necessary.

You make a reservation for the next system, and come.

※Even if the next agency has you make a reservation beforehand when large delay occurs, and system processing came over to window, we may not complete case and procedure to have to wait for a long time on the same day. I'm very sorry.  

Person wanting telephone reservation, please contact the next exclusive dial.
In addition, telephone is crowded very much on day and the next day when time just after morning acceptance start and announcement of electronic recertification arrived at. Thank you for your understanding beforehand.
 
Dial (we extend Reception hours from April, 2020) for exclusive use of Yokohama-shi my number card
Phone number 0120-769-706 (free)
Reception hours: It is 8:00 p.m. from 8:30 a.m. of Monday through Friday
It is 5:30 p.m. from 9:00 a.m. of Sundays and holidays, holiday and New Year holidays (12/29-1/3) on Saturday and Sunday
 
※When it is not connected by some IP telephone, please connect with 045-550-5454.
※Person with impaired hearing, language, please use fax (045-350-8484).
 
※About advance reservations

  • We can perform reservation from (the next day three months before expiration date) of electronic recertification procedure period for the first day.
  • Reservation receptionist is until 5:00 p.m. of the next agency preferred date day before.
  • We heard reservation acceptance until 30th. (when closed days 30 days later until open agency day of front of it)
  • About expiring effectively after July 16, 2020, we suspended shipment of notice about update to relax congestion of window for new coronavirus infectious disease extended prevention, but reopen shipment of notice sequentially from May 19, 2020. In addition, we are free of charge and can perform issuance of electronic certificate procedure like procedure during update procedure period after the progress on expiration date of electronic certificate.

Attention in case of reservation

Reservation ID to be necessary in the case of reservation is listed in "news (reservation ID notification) of my number card electronic certificate expiration date" enclosed in the white envelope.

Image of reservation ID notification


About reservation reception desk time limit

Reservation receptionist is until 5:00 p.m. of the next agency preferred date day before.

Reception hours

Window Reception hours
Weekdays (Monday through Friday)From 8:45 a.m. to 5:00 p.m.
Second fourth SaturdayFrom 9:00 a.m. to noon

※On holiday, holiday, New Year holidays (from December 29 January 3) are excluded. (when holiday falls on second fourth Saturday, we do open agency.)

※About open agency, we stopped for extended prevention of new coronavirus infectious disease from April 25 to May 23, but reopen open agency on Saturday on Saturday after June.
In addition, it is expected on Saturday after resumption that it is crowded very much. You have you have the non-sudden next agency, and you avoid this time as much as possible, and come.

  • As for after the holidays such as open agency or Monday, window is crowded very much on Saturday.
    You use another day if possible, and cooperation, please for intensive relaxation of congestion.
  • We accept and are crowded in just before the end (on 4 Saturday second on weekdays at 5:00 p.m. noon). Come early having margin at time.
  • Please note that you may have to wait by the situation of window.
  • In ward needing advance reservations, we may accept reservation of the open agency time (on 4 Saturday second on weekdays at 8:45 a.m. 9:00 a.m.) of ward office and the time. In this case even if it is past the reservation time, come to window.

Documents necessary for procedure

It varies among people going through the procedure.

In the case of procedure by the person

  1. My number card
  2. News of my number card electronic certificate expiration date
    ※But procedure is possible even if person whom news does not reach does not have.
  3. Password of my number card ※We confirm at window.
    ※In the case of update procedure, we confirm password (four digits of numbers) of electronic certificate for user proof and password (6-16 digits of alphanumeric characters) of electronic certificate for signature. After confirmation, come to window beforehand.
    ※If there are memos which listed password in the case of card grant, you can go through the procedure smoothly when you have.
    ※Please confirm precaution in case of procedure.

In the case of procedure by any proxy/agent

When there is "inquiry book and answer book" at hand (the same day issuance)

  1. My number card of update eligible people
  2. Inquiry book and answer book (the back side of "news of my number card electronic certificate expiration date")
    You list required items including password, and update eligible people enclose password in envelope, and bring to proxy/agent in state not to show password.
    ※Inquiry book and answer book is enclosed in "expiration date notification" reaching with blue envelope (the outside site). In addition, we enclose for "news on my number card electronic certificate expiration date" to ship with white envelope after April, 2020.
    ※When cannot collate password, reset of password is necessary, by document inquiry the next agency is necessary again.
  3. Identity verification documents with photograph of the face which public office of any proxy/agent issued
    (my number card, driver's license, passport)
    ※ Please confirm precaution in case of procedure.

When there is not "inquiry book and answer book" at hand (twice next agency by document inquiry)

After having done written inquiry to update eligible people, we go through the procedure.
Therefore, we have window come twice in total the next with before document inquiry and have you file.

Documents which are necessary in the case of the first next agency
  1. My number card of update eligible people
  2. News of my number card electronic certificate expiration date
    ※But procedure is possible even if person whom news does not reach does not have.
  3. Identity verification documents of any proxy/agent
    (my number card, driver's license, health insurance card)
Documents which are necessary in the case of the second next agency
  1. My number card of update eligible people
  2. News of my number card electronic certificate expiration date
    ※But procedure is possible even if person whom news does not reach does not have.
  3. Signature or inquiry book with signature seal and answer book (in the case of document inquiry, we enclose)
    Take in state that attached seal to have you list password in the person, and not to see password in proxy/agent.
  4. Identity verification documents with photograph of the face which public office of any proxy/agent issued
    (my number card, driver's license, passport)

In the case of procedure by adult guardian

Attention

In the case of adult ward, update eligible people ask for procedure toward the adult guardian.
In addition, in the case of electronic recertification for signature, it is necessary for update eligible people to join window by all means.

  1. My number card of update eligible people
  2. News of my number card electronic certificate expiration date
    ※But procedure is possible even if person whom news does not reach does not have.
  3. Identity verification documents with photograph of the face which public office of adult guardian issued
    (as for my number card, driver's license, passport. When there is not identity verification documents with photograph of the face, it becomes document inquiry.)
  4. Entry certificate (the outside site)
  5. Password of my number card ※We confirm at window.
    ※In the case of update procedure, we confirm password (four digits of numbers) of electronic certificate for user proof and password (6-16 digits of alphanumeric characters) of electronic certificate for signature. After confirmation, come to window beforehand.
    ※If there are memos which listed password in the case of card grant, you can go through the procedure smoothly when you have.
    ※Please confirm precaution in case of procedure.

Precaution in case of procedure

  • In the case of update procedure, we confirm password (four digits of numbers) of my number card and password (6-16 digits of alphanumeric characters) of electronic certificate for signature. After confirmation, come to window beforehand.
    Case that password is unidentified when is locked,Procedure of resetting for passwordBut, it is necessary.
  • Depending on ward to live, advance reservations of procedure are necessary. The detailsReservation of procedurePlease confirm this.
  • About identity verification documents
    • Full name, Address is the latest thing, and take thing according with mention in resident certificate.
    • Identity verification documents that expiration date is set take thing in validity.
    • In the case of procedure, identity verification documents copies. Thank you for your understanding beforehand.

Inquiry to this page

Dial for exclusive use of Yokohama-shi my number card

Telephone: 0120-769-706

Telephone: 0120-769-706

Fax: 045-350-8484

Civic Affairs Bureau administration of a ward support department Counter Service Division (inquiry about notation of this page)

Telephone: 045-671-2176

Telephone: 045-671-2176

Fax: 045-664-5295

E-Mail address [email protected]

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Page ID: 136-738-610

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