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About guidance of my number card for visually impaired, hearing impaired person

Last Updated January 23, 2024

For the visually impaired

About voice guidance of my number notification card and Braille of envelope

There is "My Number Tsuuchi" and Braille on the back of the envelope that sent the My Number Notification Card.
In addition, a two-dimensional code for voice guidance is printed at the bottom of the notification card and my number card grant application form, and when read with a special application, the explanation of my number (12 digits) and the notification card and the outline of my number card Will be played.

About signature of my number card grant application

There is a signature field on the My Number Card grant application form, which can be replaced by a braille signature, a seal or an assistant's handwriting and seal.
In addition, the same is true about signature column of "grant letter of advice and answer book" which arrives from ward office after application.

About Braille sticker

In Yokohama City, we have created a Braille sticker to attach it to a card case so that the notification card or My Number card can be distinguished from other cards. If you wish, please contact your ward office Family Registry Division Registration Section.

About inquiries by telephone

The My Number Comprehensive Toll Free Number (Phone number: 0120-95-0178) is installed at the national organization. For lost or stolen My Number System, Minor Portal, Minor Points, and My Number Card, please contact the General Toll Free Number. Specifically, please see homepage (outside site) of local public entity information system mechanism.
For inquiries such as receipt of My Number Card, please call the Yokohama City My Number Card Dial (Phone number: 0120-321-590).

Others

We create large print public relations magazines, Braille, and audio data in the country. Specifically, please see homepage (outside site) of digital agency.

For people with hearing impairments

Dispatch of sign language interpreters

There is a system to dispatch sign language interpreters for those living in Yokohama City. For details, please see the dispatch system of sign language interpreters (outside site).

About sign language video

We are creating videos that utilize sign language in the country. Specifically, please see homepage (outside site) of digital agency.

About inquiries by fax

An inquiry fax has been set up at the national organization regarding the My Number system for the hearing impaired. Specifically, please see homepage of local public entity information system mechanism (outside site). Please send inquiries such as receipt of my number card to dial (FAX number: 045-350-8484) for exclusive use of Yokohama-shi my number card.

Inquiries to this page

Service Section, Civic Affairs Bureau Service Department

Telephone: 045-671-2176

Telephone: 045-671-2176

Fax: 045-664-5295

Email address: sh-madoguchi@city.yokohama.lg.jp

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Page ID: 274-083-405

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