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Inquiry about my number card

Please also check the FAQ page.

Last Updated July 30, 2024

Inquiries about the My Number System in general

My Number Comprehensive Toll Free Number
Phone number

0120-95-0178
※If you are unable to connect by IP phone, please call the number below. (Paid)

  • 050-3816-9405 (My Number System, Minor Portal)
  • 050-3818-1250 (My number card, digital certificate, temporary suspension due to loss or theft)
Contents of reception

If you are calling toll-free numbers, follow the voice guidance and select the menu of the information you want to hear.

  1. My Number Card / Electronic Certificate
  2. Loss or theft of My Number Card
  3. My Number System / Corporate Number
  4. Digital certificates for minor portals and smartphones
  5. Use of insurance card of my number card
  6. Public money receiving account registration system
Reception hours
  • Weekdays: 9:30~20:00
  • Saturdays, Sundays, and holidays: 9:30~17:30

※Temporary suspension (voice guidance No. 2) due to loss or theft of My Number Card is accepted 24 hours a day, 365 days a year.

FAQs

https://www.kojinbango-card.go.jp/faq/ (external site)

Inquiry Form https://www.kojinbango-card.go.jp/contact/inquiry/ (external site)
FAX number

0120-601-785 (only for hearing-impaired persons)
Please refer to the following link for details.
https://www.kojinbango-card.go.jp/contact/fax/ (external site)


Inquiries regarding receipt of My Number Card or renewal of digital certificates, etc.

Dial for Yokohama City My Number Card
Phone number

0120-321-590
※IP phone, etc.: 045-550-5454 (charged)

Reception hours
  • Weekdays: 8:30~20:00
  • Saturdays, Sundays, and holidays: 9:00~17:30
Manned chat https://mncardrsv.city.yokohama.lg.jp/guestchat (external site)
FAX number

045-350-8484 (only for people with hearing or language disabilities)

Others

For the following information, please contact your ward office Family Registry Division Registration Section.

  • Application status of my number card, shipment status of grant letter of advice
  • Request for reissue of delivery notice (postcard)
  • Those who have lost their reservation ID for receiving My Number Card or renewing their digital certificate
  • About identity verification documents that can be used when receiving My Number Card (documents other than those listed on the page on receipt)
  • Documents that can be used as documents to prove that the person required to receive My Number Card by proxy/agent cannot come to the Agency
  • Others If you want to consult directly with the ward office

Reception hours

Weekdays: From 8:45 a.m. to 5:00 p.m.
2nd and 4th Saturday: From 9 a.m. to noon
※Telephones may be difficult to connect during the hours from 12:00 to 14:00 on weekdays and the second and fourth Saturday.

Phone number of each ward office Family Registry Division Registration Section
Ward office Phone number
Tsurumi Ward Office 045-510-1705
Kanagawa Ward Office 045-411-7037
Nishi Ward Office 045-320-8335
Naka Ward Office 045-224-8299
Minami Ward Office 045-341-1118
Konan Ward Office 045-847-8335
Hodogaya Ward Office 045-334-6234
Asahi Ward Office 045-954-6161
Isogo Ward Office 045-750-2345
Kanazawa Ward Office 045-788-7734
Kohoku Ward Office 045-540-2254
Midori Ward Office 045-930-2254
Aoba Ward Office 045-978-2233
Tsuzuki Ward   Office 045-948-2255、2256
Izumi Ward Office 045-800-2345
Sakae Ward Office 045-894-8345
Totsuka Ward Office 045-866-8335
Seya Ward Office 045-367-5645、5646

Inquiries to this page

Service Section, Civic Affairs Bureau Service Department

Telephone: 045-671-2176

Telephone: 045-671-2176

Fax: 045-664-5295

Email address: sh-madoguchi@city.yokohama.lg.jp

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Page ID: 911-945-575

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