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About receipt of my number card by proxy/agent

In principle, your My Number Card will be given to the applicant, but if you cannot come to the Agency for unavoidable reasons, you can delegate receipt to proxy/agent.

Last Updated October 16, 2024

About receipt by proxy/agent

The applicant of My Number Card may be delegated to proxy/agent only if it is deemed difficult to come to the Agency due to unavoidable reasons such as illness or physical disability. The main reasons for this are as follows.

  • When it is deemed difficult for the grant applicant to come to the agency due to illness, physical disability, etc.
  • When it is deemed difficult for the grant applicant to come to the agency in light of the objective situation of the work, work location, work style, etc., such as long-term (domes and overseas) business travelers, seafarers who sail for a long period of time, etc.
  • If the applicant is a junior high school student or less

Attention: Reasons such as busy work or commuting do not correspond to unavoidable reasons.

Download the personal photo certificate

Please refer to the following section for details on identity verification documents.

Receiving window

Receive your My Number Card by reservation in principle.
Type of Procedure Procedure window
  • For the first time
  • Reissue (*1)
    1. Update
    2. Full column in the postscript column
    3. Departure departure
Reissue other than the above The ward office of your ward (*2)

※1 If you cannot return your original My Number Card, you cannot use the My Number Card Special Center.
※2 If you live in Nishi Ward and wish to receive it at the ward office, you do not need to make a reservation, so please come directly.
For more information about reservations, see the page on Receipt of My Number Card and Reservation of Renewal Procedures for Digital Certificates.

Belongings

  1. Delivery notice (postcard)
  2. Notification card (if you have one)
  3. Basic Resident Register card (if you have one)
  4. Applicant's identity verification document (a photo must be taken)
  5. Identification documents of proxy/agent (with photo required)
  6. Documents proving the right of representation
  7. Documents proving that the applicant cannot come.
  8. Original My Number Card (If you have an update or re-issue)

Delivery notice (postcard)

Voluntary receipt by proxy/agent

Please fill in the answer sheet column and power of attorney column on the back and bring it to the counter. If you lose it, please ask your ward office Family Registry Division Registration Section to reissue it because you cannot delegate it without a letter of delivery.
Example of delivery notice (receipt by optional proxy/agent) (PDF: 825KB)

Received by legal representative

Please fill in the answer sheet on the back and bring it to the counter.
※Even if you have lost your delivery notice, you can receive it if you have any other required documents.
Example of delivery notice (receipt by legal representative) (PDF: 965KB)

Received by proxy/agent

If you have received the proxy/agent commissioned by legal representative, please fill in the answer sheet and power of attorney on the back and bring it to the counter. In addition, since you cannot delegate without a letter of delivery, if you lose the letter of delivery, please ask the ward office Family Registry Division Registration Section of your ward to reissue it.
Example of delivery notice (receipt by proxy/agent) (PDF: 1,157KB)

Identity Confirmation Documents

Main identity verification documents for each category
Category Main identity verification documents
Category A Driver's license, passport, Basic Resident Register card with photo
Category B Health insurance card, long-term care insurance card, employee ID card, patient's card Shinryo-ken

Details of identity verification documents for Class A and Class B (PDF: 80KB)
※Documents with "Name and Date of Birth" or "Name and Address" and whose information is consistent with the latest information of resident certificate may be used as identification documents. Documents with an expiration date are limited to those within the expiration date.
※You cannot use "Furigana" identification documents. Please be careful.
※If you are unable to use the documents not listed, or if required documents is not available, please contact Family Registry Division Registration Section in your ward office in advance.

Identification documents of the applicant

You need to bring one of the following identification documents. (Identification documents with a photo of your face are required.)
Pattern

Example of bringing

One personal identification document in Category A with a photo of your face and
1 other identification documents

  • Driver's license and health insurance card

1 point of identity verification document in Category B with face photo and
2 other identification documents

  • A photo certificate (for residents of facilities and home care), a long-term care insurance card, and a late-elderly Medical Certificate
  • Face photo certificate (for minors, etc.), health insurance card and mother and child handbook
  • Employee ID card (with photo), health insurance card and pension notebook

By attaching a photo of the applicant's face to the above form and receiving the signature or seal from the hospital or facility manager, you can make one of the identification documents (face photo certificate).

You can attach a photo of the applicant's face to the above form and receive the signature or name of the seal of the care manager (care manager) who is providing the service and the head of the business to which it belongs.

Only minors (up to 17 years old) and adult wardes can be attached to the above form and signed by legal representative to one of the identification documents (face photo certificate).

proxy/agent's identity verification documents

It is necessary to bring two identification documents, including one identification document in Category A. You will not be able to become proxy/agent unless you have a personal identification document in Category A with a photo of your face.
Example of bringing: Driver's license and health insurance card

Documents proving the right of representation

Please prepare one of the following documents.
Applicant proxy/agent Required documents
Under 15 years old legal representative
  • Japanese nationals Certificate of all matters in family register, etc.
    (Unnecessary if your permanent address is in Yokohama City due to receipt at the ward office)
  • [Foreign nationals] birth certificate and Translation
An adult ward
  • Certificate of entry
Optional proxy/agent
  • Power of Attorney (Grant Notification *)
proxy/agent
  • Power of Attorney from legal representative (notice of delivery*) and documents required by legal representative above

※Please fill in the “Response Form”, “Power of Attorney” and “PIN” on the back of the delivery notice, attach a blindfold seal to the PIN column, and leave it in proxy/agent. If the blindfold seal is not affixed, you may not be able to receive it.
※The certificate will be submitted or copied at the counter.

Documents explaining that the applicant cannot come.

If the applicant does not come to the counter and proxy/agent receives it, an explanation document is required to prove the reason. For the reasons listed in the table below, please bring the documents on the right side of the table.
The reason why the next agency is difficult Explanatory materials
Junior high school students and younger No materials are required for the reason why the next agency is difficult.
High school students and technical college students Student ID card, student registration certificate
75 years or older No materials are required for the reason why the next agency is difficult. Please indicate in the margin on the back of the delivery notice that it is difficult to go out.
Pregnant women Maternal and Child Health Handbook
Persons with disabilities Handbook for Persons with Disabilities
Long-term inpatients and facility residents
  • Personal number card face photo certificate created by the hospital director or facility director
  • Documents certifying hospitalization or facility admission (inpatient medical treatment plan, receipt / medical statement that can confirm that you are hospitalized, hospitalization / admission certificate)
Certified persons requiring nursing care and support
  • The Long-term Care Insurance Insured Card
  • Personal number card face photo certificate created by the care manager and the head of the business to which it belongs
An adult ward Certificate of entry
Adult curators and assistants Certificate of Registration and Catalog of Agents

※The explanatory materials will be submitted or copied at the counter.
※If it is difficult to visit the Agency for reasons other than the above, please consult with the ward office Family Registry Division Registration Section of your ward office.

Original My Number Card (If you have an update or re-issue)

If you have the original My Number card in the renewal, full column in the postscript column or re-grant by re-transfer after departure, please bring it with you. If there is no return, it will be reissued due to loss and a fee will be charged.
In addition, person who does not have original my number card cannot use my number card special center.

For those who have difficulty going out

If you have difficulty going out, you may be able to receive your My Number Card by mail at home, etc. at a later date by visiting your home or welfare facility to confirm your identity. For more details, [For those who have difficulty going out] We will help you apply for and receive your My Number Card! Please refer to the following page.

Link

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Inquiries to this page

Dial for Yokohama City My Number Card

Telephone: 0120-321-590

Telephone: 0120-321-590

Fax: 045-350-8484

Service Section, Civic Affairs Bureau Service Department

Telephone: 045-671-2176

Telephone: 045-671-2176

Fax: 045-664-5295

Email address: sh-madoguchi@city.yokohama.lg.jp

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Page ID: 472-764-535

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