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Administrative Service Corner

Final update date March 1, 2021

About relocation of Shin-Yokohama Station administrative service corner

From Friday, February 12, 2021, it has been relocated to the vicinity of the Nissan Stadium side ticket gate at Shin-Yokohama Station on the municipal subway.

Please check here for details about the relocation destination.
There is no change in the opening hours, closed days, and certificates that can be obtained.

About temporary move at Azamino Station Administrative Service Corner

It has been temporarily relocated due to the seismic reinforcement work at Azamino Station on the Tokyu Denentoshi Line.

Specifically, please see news (PDF: 319KB) of Azamino Station administrative service corner temporary move).
・temporary move period: From Tuesday, November 24, Reiwa 2 to Sunday, May 2, Reiwa 3
・temporary move: A 3-minute walk from the Tokyu Denentoshi Line ticket gate
The date and time of opening, closed days, and certificates that can be obtained remain unchanged.


Request to prevent the spread of new coronavirus infection

At the administrative service corner, we are implementing measures to prevent the spread of new coronavirus infection, but the waiting space is limited.

You can also request a certificate by mail. Please use the mail request positively.

Request for certification by mail of tax certificate

The address for mailing requests will be Tax Division's mail request.
Link: Tax certificate _Request for certification by mail (to Finance Bureau

resident certificate's copy, family register's Certificate Request by Mail

The destination of the mail request will be the Yokohama City Mail Request Office.
Link: A copy of resident certificate's copy, family register Certificate Request for Certification by Mail (To the Yokohama City Mail Request Office page)
※Seal Registration Certificate City cannot be handled at the mailing request office.
For more information, please visit Seal Registration Certificate page.
※Convenience store grant service is available for those who are registered as residents of Yokohama City and have a My Number Card that stores an electronic certificate for user certification.
For details, see the convenience store delivery service page.

  • A copy of family register's tag and family register (all and personal matters) certificates can only be obtained by those who have a permanent domicile's certificate.
  • You cannot request a tax certificate at the convenience store delivery service.


In administrative service corner in city main stations, we can take resident certificate or private seal certificate even after handling hours in ward office including Saturday and Sunday.
Depending on Reception hours may not be issued immediately depending on the type of certificate, so please check the above leaflet before using.
(Closed on national holidays and national holidays, national holidays, and New Year's holidays (from December 29 to January 3 of the following year).)
Specifically, please refer to each administrative service corner in "list of administrative service corners".

Opening days and holidays of the administrative service corner

Opening days and holidays

Opening days and holidays of the administrative service corner
Date of opening Closed days

[Weekdays (Monday to Friday)]
: From 7:30 a.m. to 7 p.m.
[Saturday and Sunday]
: 9:00 a.m. to 5:00 p.m.

・National Holidays and National Holidays Transfer Holidays, National Holidays
・New Year holidays (from December 29 to January 3 of the following year)
(Note 1) Please see the following “■ Administrative Service Corner Closed Day List” for specific closed days.
(Note 2) In addition to the above holidays, we may temporarily take a break to check equipment.

Administrative Service Corner List of Closed Days (FY2020)

  • April 29, 2020 (Wednesday) <Showa Day>
  • May 3, 2020 (Sunday) <Constitution Day>
  • May 4, 2020 (Monday) <Green Day>
  • May 5, 2020 (Tuesday) <Children's Day>
  • May 6, 2020 (Wednesday) <Children's Day Transfer Holiday>
  • Thursday, July 23, 2020 <Sea Day>
  • July 24, 2020 (Friday) <Sports Day>
  • August 10, 2020 (Monday) <Mountain Day>
  • September 21, 2020 (Monday) <Keiro Day>
  • September 22, 2020 (Tuesday) <Autumn Equinox Day>
  • November 3, 2020 (Tuesday) <Culture Day>
  • November 23, 2020 (Monday) <Work Thanksgiving Day>
  • From December 29, 2020 (Tuesday) to January 3, 2021 (Sunday) <New Year holidays>
  • January 11, 2021 (Monday) <Adults Day>
  • Thursday, February 11, 2021 <National Foundation Day>
  • February 23, 2021 (Tuesday) <Emperor's Birthday>
  • March 20, 2021 (Saturday) <Spring Equinox Day>

List of days off at the administrative service corner (FY2021)

  • Thursday, April 29, 2021 <Showa Day>
  • May 3, 2021 (Monday) <Constitution Day>
  • May 4, 2021 (Tuesday) <Green Day>
  • May 5, 2021 (Wednesday) <Children's Day>
  • Thursday, July 22, 2021 <Sea Day>
  • July 23, 2021 (Friday) <Sports Day>
  • August 8, 2021 (Sunday) <Mountain Day>
  • August 9, 2021 (Monday) <Mountain Day Transfer Holiday>
  • September 20, 2021 (Monday) <Keiro Day>
  • Thursday, September 23, 2021 <Autumn Equinox Day>
  • Wednesday, November 3, 2021 <Culture Day>
  • November 23, 2021 (Tuesday) <Work Thanksgiving Day>
  • From Wednesday, December 29, 2021 to Monday, January 3, 2022 <New Year holidays>

     ※Closed days after January 4, 2022 (Tuesday) will be described at a later date.

List of Administrative Service Corners

List of Administrative Service Corners
Location Phone number
Tsurumi Station West Exit (PDF: 54KB) 045-586-0975
Yokohama Station (PDF: 302KB) 045-453-2525
Kamiooka Station (PDF: 39KB) 045-848-0171
Konandai (PDF: 45KB) 045-835-2664
Futamatagawa Station (PDF: 36KB) 045-366-6615
Shinyokohama Station 045-475-1301
Hiyoshi Station (PDF: 41KB) 045-565-0013
Azamino Station (PDF: 319KB) 045-903-8291
Tozuka (PDF: 68KB) 045-862-6641
Higashitozuka Station (PDF: 57KB) 045-825-4994

(Note 1) The Shin-Sugita Administrative Service Corner on March 31, 2017.
(Note 2) The Kanazawa Bunko Station East Exit) Kanazawa Bunko Station was closed on March 31, 2018.
(Note 3) The Nagatsuda Station Administrative Service Corner was closed on March 31, 2019.

Certificate that can be obtained at the administrative service corner

Regardless of your ward, you can use any administrative service corner.
For a list of Reception hours and list of delivery time, please confirm guidance leaflet of "summary".

  • In administrative service corner, we cannot obtain certificate otherAddress change and report of family register City at the Administrative Service Corner.
  • If you are unable to confirm your eligibility outside of Hours your eligibility, you may not be able to hand it over on the spot
  • Depending on the contents of the certificate, some may not be available.
  • When requesting a certificate, it is necessary to present a personal identification document with a photo to confirm your identity of applicant's identification documents must be presented.
    If your identity verification document does not have a photo such as your National Health Insurance Card, you may be required to present another identity verification document or ask a question.
    For more details,family register, Identification at the time of notification of change of residents andPlease check.
  • If you are requested by proxy/agent City to submit a power of attorney (excluding Seal Registration Certificate is also required.
    For a sample power of attorney, please check the following certificate pages.

Certificate that can only be obtained by those with a Address

Time to hand over to Reception hours

Certificates can be obtained on the spot where they are accepted during all opening hours.

Certificate that can only be obtained by those with a permanent domicile

Time to hand over to Reception hours

Certificates can be obtained on the spot where they are accepted during all opening hours.
In addition, identification card pertaining to non-computerized family registerHours outside of the ward office.
(The Hours, Closed: national holidays, other holidays, and New Year's holidays December 29th-January 3rd and Monday-Friday, 8:45-17:00.)

Certificate that can only be obtained by those who have tax payment in Yokohama


  • When requesting a tax payment certificate for a corporate name, an seal of tax payment certificate in the name of corporation is requested.
  • The certificate of registration of fixed asset tax book registration items is for taxpayers (including relatives of same household's tax certificate. Heir (Documents that can grasp inheritance relationships such as certificate of family register are required.) And only the taxpayer's request. (If proxy/agent will be issued at the ward office. In addition, certificates for assets in the name of a corporation can be handled if the application has a representative seal. )
    In addition, please request after confirming the location number of the asset with the tax statement or registered certificate attached to the tax payment notice. (Please bring your tax notice as much as possible.)
  • Property tax exemption certificateCannot be handled at the administrative service corner. Please request at the ward office.

Time to hand over to Reception hours

Time to hand over to Reception hours
Reception hours Time to hand over
From 7:30 am to 8:45 am on weekdays After 11 a.m.
From 8:45 am to 5:15 pm on weekdays You can hand it over on the spot where you accepted it, but if the procedure has not been completed by 5:15 pm, you will not be able to hand it over on the spot.
Monday to Thursday, 5pm to 7pm Opening day after 11:00 am

From five p.m. to seven p.m. on Friday
And Saturday and Sunday

The following Monday (in the case of a closed day, the next opening day after the next Monday) after 11:00 am

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Inquiries to this page

(About resident certificate, family register, etc.) Civic Affairs Bureau Ward Administration Support Department Window Service Section

Telephone: 045-671-2176

Telephone: 045-671-2176

Fax: 045-664-5295

Email address: [email protected]

(About tax certificate) Finance Bureau Chief Tax Department Tax Division

Telephone: 045-671-2229

Telephone: 045-671-2229

Fax: 045-641-2775

Email address: [email protected]

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Page ID: 708-477-571

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