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- Lifestyle and procedures
- family register Tax and Insurance
- Notification and certification (family register, resident certificate, etc.)
- family register, resident certificate Seal Registration My Number Card
- Issuance of certificates such as family register, resident certificate and Seal Registration
- Convenience store delivery service Frequently Asked Questions
Here's the text.
Convenience store delivery service Frequently Asked Questions
Last update date September 29, 2023
▼Questions about the family register Certificate ▼A copy of resident certificate's question ▼ Seal Registration Certificate
▼Error message question ▼ I can't get a certificate! In such a case, check here.
Questions about the family register Certificate
You can get it. However, [Application for Use Registration] is required in advance.
Registration will be completed after 2-3 business days.
※Please see How to obtain a family register certificate for your permanent address (external site) (→ STEP2 Application) for how to apply for registration.
We did not contact you. The confirmation method is as follows.
[Confirmation method]
・When you apply for use registration, the application number (16 digits) will appear on the last screen.
・You can check the examination status by entering the application number in the usage registration status confirmation (external site).
If permanent domicile is located in Yokohama, you can use it with multi-copy machines at convenience stores nationwide.
Please check with the municipality where permanent domicile is located.
[How to check from the website]
Please check from the available municipalities (outside site).
A copy of resident certificate
You can select whether or not there is a description.
In the selection screen that appears in the middle of the operation of the multi-copy machine.
・Head of Household and Relationship
・permanent domicile and the Leader
・Personal Number (My Number)
Please select Yes or not listed in the following section.
Seal Registration Certificate's question
You may not have Seal Registration in Yokohama.
・I used to be Seal Registration in Yokohama, but I have moved out of Yokohama
・I used to be Seal Registration when I lived outside Yokohama.
・My name has changed from the registered private seal
In such cases, you will need to do Seal Registration again at your ward office.
Error message question
①First of all, I can't get a certificate!? In such a case, check here! Please check it out.
②If none of the check items are applied, there is a possibility that the [certificate selection button] may be incorrect.
Please check the following image and try again.
I can't get a certificate! In such a case, check it out!
☑ Is it within the service hours?
Oh Copy of resident certificate, Certificate of entry in resident certificate, Seal Registration Certificate: Every day from 6:30 to 23:00
Oh family register (all, personal matters) Certificate and family register's tag: Weekdays 9:00 to 17:00 on weekdays
※Excludes system shutdown days
☑ Is the digital certificate expired?
The expiration date of the digital certificate is from the date of issue until the fifth birthday.
Please use the convenience store delivery after updating your digital certificate.
[How to check the expiration date of the digital certificate]
Please see [Expiration date of digital certificate] listed on My Number Card.
[Those who have applied for registration (permanent domicile lives in Yokohama city and live outside the city)]
After updating your digital certificate, please apply for registration again.
☑ Whether any household member has issued a transfer notice?
After applying for a transfer notification, you will not be able to use the convenience store grant service.
I would like request at [window] or [mail] of each ward office, administrative service corner.
☑ Haven't filed family register within a few months?
At the same time, it may be necessary to change the contents of the resident registration.
Please use the convenience store grant after performing [household change procedure] at your ward office.
(Example)
・The head of the household has died and there are two or more household members aged 15 and over → [Change head of household] is required.
・Two people from the same household in Address filed marriage registration form. → [Household Merger] is required
☑ Whether family register alone has selected "family register Personal Matters Certificate"
Please select "family register [all] Certificate".
If you select "family register [Individual] Matters Certificate", you may not be able to obtain it.
For inquiries to this page
Civic Affairs Bureau Contact Service Dept.
Phone: 045-671-2176
Phone: 045-671-2176
Fax: 045-664-5295
Email address: sh-madoguchi@city.yokohama.jp
Page ID: 158-930-617
