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- Issuance of certificates by family register, resident certificate, Seal Registration, etc.
- Convenience store delivery service Frequently Asked Questions
Here's the text.
Convenience store delivery service Frequently Asked Questions
Last Updated December 3, 2024
▼Questions on the family register Certificate ▼Questions in a copy of resident certificate ▼ Questions in Seal Registration Certificate
▼Questions about error message ▼ I can't get a certificate! In such a case, check here
Questions on the family register Certificate
You can get it. However, [Application for Registration] is required in advance.
Registration will be completed after 5 business days.
※For how to apply for registration, please see How to obtain a family register certificate at your home address (external site) (→ STEP2 application).
We have not contacted you. The confirmation method is as follows.
[Confirmation method]
・When you apply for use registration, the application number (16 digits) will appear on the last screen.
・You can check the examination status by entering the application number to confirm the usage registration status (outside site).
If permanent domicile is located in Yokohama, you can use it at multi-copy machines at convenience stores nationwide.
Please check with the municipality where permanent domicile is located.
[How to check from the website]
Please check from the available municipalities (outside site).
Question on a copy of resident certificate
You can select whether or not it is described.
The selection screen appears in the middle of the operation of the multi-copy machine.
・The head of the household and the relationship
・permanent domicile and the first person
・Personal Number (My Number)
Please select Yes or No.
Seal Registration Certificate's question
You may not be in Seal Registration in Yokohama.
・I was in Seal Registration in Yokohama, but I moved out of Yokohama.
・When I lived outside Yokohama, I was in Seal Registration.
・My name changed from the registered private seal
In such cases, you will need to go to Seal Registration again at your ward office.
Questions about the error message
①First of all, I can't get a certificate! In such a case, check here! Please check it out.
②If none of the check items are applied, the [Select Certificate button] may be incorrect.
Please check the image below and try again.
I can't get a certificate! In such a case, check here!
☑ Within service hours
Oh Copy of resident certificate, certificate of entry on resident certificate, Seal Registration Certificate: Every day from 6:30 to 23:00
Oh Copy of family register (all and personal matters) certificate and family register tag: Weekdays from 9:00 to 17:00
※Excluding system suspension days
☑ Is the digital certificate expired?
The expiration date of the digital certificate is from the date of issue until the fifth birthday.
Please use the convenience store grant after renewing the digital certificate.
[How to confirm the expiration date of the digital certificate]
Please see [Expiration date of digital certificate] listed on my number card.
[For those who have applied for registration (for those whose permanent domicile lives in Yokohama and outside the city)]
After renewing the digital certificate, please apply for registration again.
☑ Is any of the household members submitting a transfer notification?
After applying for a transfer notification, you will not be able to use the convenience store delivery service.
I would like request at [window] or [mail] of each ward office, administrative service corner.
☑ Have you filed family register notification within a few months?
At the same time, it may be necessary to change the contents of the resident registration.
Please use convenience store grant after performing [procedure of household change] in ward office where you live.
(Example)
・The head of the household has died and there are two or more household members over the age of 15. → [Change of head of household] is required.
・Two people from the same Address and another household submitted marriage registration form. → [Household merger] is required
☑ Is family register selected the "family register Personal Matters Certificate"?
Please select "family register [All] Certificate of Matters".
If you select "family register [Individual] Certificate", you may not be able to obtain it.
Inquiries to this page
Service Section, Civic Affairs Bureau Service Department
Telephone: 045-671-2176
Telephone: 045-671-2176
Fax: 045-664-5295
Email address: sh-madoguchi@city.yokohama.lg.jp
Page ID: 158-930-617
