Online application for certificates (family register, resident certificate, etc.) Frequently Asked Questions

You can apply for multiple patterns at once. If you wish to receive a certificate that cannot be set on the application screen, please use the mail request or at the ward office or administrative service corner.

Requesting one copy of resident certificate (applicant only) and three copies of resident certificate (part of the household) must be requested, and the name of the three people in the column "Who need proof?" Please write one copy each).

In addition to a request for a certificate of personal matters family register (applicant only) and three copies of the family register personal matters (part of family register) must be requested.

It can be used as long as it is a valid card.

We accept express delivery, special records, and simple registered mail. Please note that the fee will be borne by the applicant.

In order to send it accurately to the person, it cannot be sent outside of the resident registration area.

To apply for family register certification, it is necessary to clarify your permanent address and head of family register, so please check the permanent domicile in a document such as resident certificate before applying.

Only family register, where the applicant is currently listed, can apply online. If you wish to travel to more than one family register, please contact us by mail or ward office.

You can do it. There is a selection button on the application screen, so please select and apply.

Since Address requires confirmation of resident certificate, resident certificate Certificate of entry, Seal Registration Certificate cannot be issued. You can apply for other certificates.

The position where your My Number Card is placed on your smartphone may not be correct. For details, please refer to the page (external site).

Please withdraw the application once, update the user registration to the correct e-mail address, and apply again.

Before paying the fee, you can withdraw your application from My Page.
Please note that you will not be able to cancel your application after paying the fee.

Please withdraw once from My Page and apply again with the correct content.
Please note that you will not be able to cancel your application after paying the fee.

If your application is completed successfully, an application completion email will be sent to the e-mail address registered at the time of application.
Also, if you check the application status on My Page, "Application has been sent" will be displayed. If you have started the examination at the Yokohama City Mail Request Office, "I am checking the application details" will be displayed.

The following possibilities can be considered.
・Possibility of being classified as spam
Depending on your email settings, you may have been classified as spam. An e-mail will be sent from the address of "auto-yokohama@shinsei.city.yokohama.lg.jp". Please check the spam settings for your e-mail.
・Failure to enter the email address
You may have entered your email address incorrectly. Sorry for your inconvenience, but please withdraw your application once, update your user registration to the correct e-mail address, and apply again.

You will need to complete the procedures at your local government office. If you live in Yokohama City, please refer to "Resetting your PIN for My Number Card".

You will need to complete the procedures at your local government office. If you live in Yokohama City, please refer to "Resetting your PIN for My Number Card".

If you change your Address or name due to moving or marriage, you will need to re-register your digital certificate, but the procedure has not been completed and the information remains old. In this case, please re-register your digital certificate at the window of your municipal office.