Online application for certificate of family register (family register all matters certificate)

A person who has a permanent domicile in Yokohama and has a My Number card that contains a digital certificate for signature

• Online applications are available only to the person who has a My Number card.
• If you do not have a My Number Card, please. Counter billingOr Request for mailingPlease use it.
• If you are a proxy/agent or a third party, please use the mail request.

Only the person who has permanent domicile in Yokohama and the same family register

partial copy of nullified family register (certificate of all matters to be removed) and copy of nullified family register (certificate of personal matters) cannot be obtained.

• My Number Card is available.Digital Certificate for SignatureIs valid state, andThe PIN of the digital certificate for signature(6 to 16 digits alphanumeric characters (* not 4 digits)).
• If you have not updated your My Number Card information when you have moved in the past, you will not be able to apply online.

• For more information.List of NFC Smartphones compatible with My Number Cards (outside site)Please check it out.
• "Yokohama e Application" (reading my number card) application is required for use.

• An application for personal computers (electronic signature extension AP) is required.
• What is the recommended operating environment?Page (outside site) of Yokohama-shi electronic application, report systemPlease check it out.

• The compatible brands are VISA, Mastercard, American Express, JCB, and Diners Club.
• Smartphone payments are supported by PayPay and LINEPay.

After payment is completed, we will deliver it to Address, where resident certificate is located within a week.

• If you are in a hurry, please consider using express delivery.
• It takes some time on Saturdays, Sundays, and holidays, and the year-end and New Year holidays, as the issuance procedure is not performed.
• If you have any questions about the application details and need confirmation, we will contact you by phone or e-mail. In that case, please note that it will take more days to create the certificate than usual.

450 yen per copy + postage

• For applications that are eligible for fee reduction, please use the mail request.
• We will not issue receipts or other documents to notify you of receipt of receipt. Please check the credit card company or smartphone payment usage statement.
• If payment cannot be confirmed within one week from the date of sending the e-mail of the fee payment request, the application will be canceled.

1. We perform user registration of Yokohama-shi electronic application, report system beforehand.
2. From the application page, enter required items.
3. Scan your My Number Card with the dedicated application, perform electronic signature, and complete the application.
4. After confirming the application details at the Yokohama City Mail Request Office, you will receive an e-mail for a fee payment request. From My Page, go to the payment screen of the fee and make the payment.
5. After confirming the payment information at the Yokohama City Mail Request Office Center, we will mail the certificate.

For details, please refer to the online application operation procedure (PDF: 4,031KB).

• If the information on the digital certificate does not match the user registration information, online application cannot be used. Please correct the user registration information to the correct information.
• Regarding the handling of personal informationPage (outside site) of Yokohama-shi electronic application, report systemPlease check it out.