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Apply online for a copy of resident certificate and a certificate of entry in resident certificate

This is the procedure for obtaining a copy of resident certificate and a certificate of entry on the resident certificate online. It can be used by the person who has a My Number card. It will take about a week to deliver it.

Last Updated November 15, 2024

Please consider issuing convenience stores.

Comparison of convenience stores and counters

If you have a My Number card, we recommend [Convenience store delivery] that can be obtained at convenience stores nationwide.
You can get "early" and "cheap" than at the counter or online application.

Those who can use it

Those who have a resident registration in Yokohama City and have a My Number Card containing a digital certificate for signature

Notes

  • Online application can only be used by the person who has a My Number card.
  • Person who does not have my number cardWindow requestOrRequest by mailPlease use it.
  • If you are a third party in proxy/agent, please use the mail request etc.

Requested Person

Only the person and same household

Notes

  • You can't get a vote.
  • The certificate of entry in resident certificate will be issued in the form of Yokohama City. permanent domicile is displayed only in prefectures.

What I need

1. My Number Card

2. Smartphone or PC and card reader

Smartphone

PC + card reader

3. Credit card or smartphone payment

  • Supported brands are VISA, Mastercard, American Express, JCB, and Diners Club.
  • Smartphone payments are supported by PayPay and LINEPay.

Number of days until receipt

We will deliver it to Address, where resident certificate is located, in about a week after payment of the commission.

    Notes

    • If you are in a hurry, please consider using express delivery.
    • It will take some time because the issuance procedure is not performed on weekends, holidays, and the year-end and New Year holidays.
    • If you have any questions about the application details and need to be confirmed, we will contact you by phone or email. In that case, please note that it will take more days to create the certificate than usual.

    Fees

    300 yen per copy + postage

    Notes

    • For applications subject to fee reduction, please use the mail request etc.
    • We will not issue receipts or other documents notifying you of receipts. Please check the credit card company or smartphone payment statement.
    • If payment cannot be confirmed within one week from the date of sending the fee payment request email, the application will be canceled.

    How to apply

    1. We perform user registration of Yokohama-shi electronic application, report system beforehand.
    2. Enter required items from the application page.
    3. Read your My Number card with a dedicated application, make an electronic signature, and complete the application.
    4. After confirming the application details at the Yokohama City Mail Request Office, you will receive an e-mail for a fee payment request. From My Page, proceed to the payment screen of the fee and make the payment.
    5. After confirming payment information at Yokohama-shi mail request office work center, we mail certificate.

    For details, please refer to the online application operation procedure (PDF: 4,031KB).

    Notes

    Access the online application system

    Online Application System
    Online application system (outside site)

    FAQs

    Other billing methods

    You may need a separate PDF reader to open a PDF file.
    If you do not have it, you can download it free of charge from Adobe.
    Get Adobe Acrobat Reader DCTo download Adobe Acrobat Reader DC

    Inquiries to this page

    Please check the frequently asked questions before making an inquiry.

    About general service including operation method and system (from 8:45 am to 5:15 pm on city hall opening agency day)

    Service Section, Civic Affairs Bureau Service Department

    Telephone: 045-671-2176

    Telephone: 045-671-2176

    Fax: 045-664-5295

    Email address: sh-madoguchi@city.yokohama.lg.jp

    About individual inquiry after application (from 8:45 am to 5:15 pm on city hall opening agency day)

    Yokohama City Mail Request Office

    Telephone: 045-222-4900

    Telephone: 045-222-4900

    Fax: 045-222-4916

    Email address: sh-yusocenter@ml.city.yokohama.lg.jp

    Return to the previous page

    Page ID: 437-345-059

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