[People living outside the city] Obtaining certificate of family register (certificate of all matters of family register) at convenience stores

A person who has a permanent domicile in Yokohama and has a My Number Card that stores an electronic certificate for user certification

• This page explains the procedures for people living outside Yokohama City. If you live in Yokohama City, please refer to the following.[People living in the city] family register (all, personal matters) certificate at convenience store issuancePlease refer to the following page.
• The convenience store grant service is available only to the person who has a My Number card.
• For the first time, you need to apply for registration in advance. It takes up to 5 days to register for use.
• Please note that if a family register notification such as birth or marriage registration form, it will take a certain period of time before it is reflected on the family register certificate. For more information, please contact the City Office.
• If you do not have a My Number Card, please.Counter billingOrRequest for mailingPlease use it.

Only the person and the same family register

It is not possible to obtain a certificate of expulsion (all / personal matters) certificate.

For the first time, you need to apply for registration in advance. It takes about 5 days to register for use.
※It cannot be used on weekends, holidays, and New Year's holidays (December 29 to January 3).

Once you have registered for use, you do not need to apply each time you use it. However, those who fall under the following will need to register again.

• Person who changed permanent domicile out of the ward
• A person who has updated the digital certificate
• Person who updated my number card

From 6:30 a.m. to 11 p.m.
(On the fourth Wednesday of odd months is from 6:30 am to 7:00 pm, excluding holidays, New Year's holidays, and system suspension days.)

You can apply in one of the following two ways. For details, please see how to obtain family register certification for your permanent address (external site).

• Convenience store multi-copy machine (My number card and PIN (4 digits) of digital certificate for user certification are required)
• PC (My Number Card, PIN (6-16 digits) of digital certificate for signature, IC card reader)

※You can't apply from a smartphone.

You can check it in one of the following two methods.

• Personal computer
• Smartphone

You will need the application number displayed at the time of registration application. The application number cannot be given by Yokohama City.
From a PC or smartphone, you can check the examination status from the usage registration status confirmation page (external site).

My number card containing an electronic certificate for user certification

• Convenience store grant service is not available with Basic Resident Register card and private seal registration card.
• Convenience store issuance service cannot be used after the expiration date of the digital certificate of My Number Card.
• It cannot be used on the day you receive your My Number Card. Please note that you will be able to use it from the day after you receive it. (Depending on data link to the convenience store delivery system due to the rapid increase in the number of My Number Card issued, the convenience store delivery service on the next day cannot be used, and it may take about 2 business days to use.)

It can be obtained at stores nationwide where multi-copy machines are installed.

• Seven-Eleven
• FamilyMart
• Lawson
• Lawson 3ev
• MINISTOP
• AEON RETAIL Co., Ltd.

From 9 a.m. to 5 p.m. on weekdays
※It cannot be used on weekends, holidays, and New Year's holidays (December 29 to January 3).

450 yen per copy

• Fees cannot be refunded or certificates cannot be exchanged.
• Certificates that fall under the fee exemption rules cannot be handled. Please use the ward office and administrative service corner.

Please refer to the method of obtaining a family register certificate for your permanent address (Local Government Information System Organization) (outside site).

• The PIN when issuing the certificate is issued is the PIN (4 digits) of the digital certificate for user certification.
• Please note that if you enter your PIN incorrectly three times in a row, you will not be able to use it.
• It will take some time for the certificate to be printed, so please do not leave until you receive the certificate.