Obtain a copy of resident certificate and a certificate of entry in resident certificate at a convenience store

Person who has resident registration in Yokohama-shi, and has my number card which stores digital certificate for user certification

• The convenience store grant service is available only to the person who has a My Number card.
• If you do not have a My Number Card, please.Counter billingOrRequest for mailingPlease use it.

Only the person and same household

• Rejection and resident certificate code cannot be obtained.
• The certificate of entry in resident certificate is a proof in the form of Yokohama. permanent domicile is displayed only in prefectures.
• Due to the system, it may not be possible to issue it (for example, in the case of a certificate that requires handwriting addition or when a person who is planning to move out in the household). For more information, please contact the City Office.

My number card containing an electronic certificate for user certification

• Convenience store grant service is not available with Basic Resident Register card and private seal registration card.
• Convenience store issuance service cannot be used after the expiration date of the digital certificate of My Number Card.
• It cannot be used on the day you receive your My Number Card. Please note that you will be able to use it from the day after you receive it. (Due to the convenience store delivery system due to the rapid increase in the number of My Number Card issued, the convenience store delivery service on the next day may not be available, and it may take up to two business days to start using it.

It can be obtained at stores nationwide where multi-copy machines are installed.

• Seven-Eleven
• FamilyMart
• Lawson
• Lawson 3ev
• MINISTOP
• AEON RETAIL Co., Ltd.

From 6:30 a.m. to 11 p.m.
(Available except for system shutdown days)

250 yen per copy

• Fees cannot be refunded or certificates cannot be exchanged.
• Certificates that fall under the fee exemption rules cannot be handled. Please use the ward office and administrative service corner.

For information on how to operate the multi-copy machine installed at a convenience store, please refer to How to Obtain a certificate (Local Government Information System Organization) (external site).

• The PIN when issuing the certificate is issued is the PIN (4 digits) of the digital certificate for user certification.
• Please note that if you enter your PIN incorrectly three times in a row, you will not be able to use it.
• It will take some time for the certificate to be printed, so please do not leave until you receive the certificate.