Obtain a copy of resident certificate and a certificate of entry in resident certificate at a convenience store.

Person who has resident registration in Yokohama-shi, and has my number card which stores electronic certificate for user certification

• Convenience store delivery service is available only to the person who has a My Number card.
• Person who does not have my number cardWindow requestOrRequest by mailPlease use it.

Only by the person and same household

• You cannot get rejection or resident certificate code.
• The certificate of entry in resident certificate will be issued in the form of Yokohama City. permanent domicile is displayed only in prefectures.
• Due to the system, it may not be possible to issue it (for example, when a certificate that requires handwritten addition or when the household includes a person planning to move out). For more information, please contact the City Office.

My Number Card containing the digital certificate for user certification

• Convenience store delivery service is not available with Basic Resident Register card and private seal registration card.
• After the expiration date of the digital certificate of My Number Card, you will not be able to use the convenience store delivery service.
• It will not be available on the day you receive your My Number Card. Please note that it will be available from the day after you receive it. (Due to the delay in data linkage to the convenience store delivery system due to the rapid increase in the number of My Number Cards issued, the convenience store delivery service on the next day may not be available, and it may take about 2 business days to start using it.

It can be obtained at stores nationwide where multi-copy machines are installed.

• Seven-Eleven
• FamilyMart
• Lawson
• Lawson Threeev
• MINISTOP
• AEON RETAIL Co., Ltd.

From 6:30 a.m. to 11:00 p.m.
(Open all day except for system suspension days)

250 yen per copy

• Fee refunds and certificates cannot be exchanged.
• Certificates that fall under the provisions of the fee exemption are not available. Please use the ward office or administrative service corner.

For information on how to operate a multi-copy machine installed at a convenience store, please refer to the certificate acquisition method (Local Government Information System Organization) (external site).

• The PIN at the time of issuing the certificate is the PIN (4 digits) of the digital certificate for user certification.
• Please note that if you enter your PIN incorrectly three times in a row, you will not be able to use it.
• It will take some time for the certificate to be printed, so please do not leave until you receive the certificate.