Start, cancellation, name change

We accept procedures for starting use at the Water Works Bureau Customer Service Center or on the Internet.
If you wish to pay by direct debit or credit card, you will need to complete the procedure after starting use.
In addition, if you move from outside Yokohama, you will not be able to continue your previous fund transfer and credit payment, so you will need to apply for a new one.
At the start of use, attendance is not basically necessary. We will ask you to open the valve by the day before the start date of use, so please check that all faucets are closed to prevent water leakage.
If there is any difficulty in opening the faucet, such as during repair of water leaks or removing the faucet for construction, be sure to contact the Customer Service Center in advance. (Water Works Bureau assumes no responsibility in the event of a water leak accident.)
※In addition, auto-lock apartments may need to be present.

We accept procedures for discontinuing use or starting use at the Water Works Bureau Customer Service Center or the Internet.
The settlement of old use locations is as follows.

• If you would like to make a local payment, please contact the Water Works Bureau Customer Service Center.
• There is no need to be present when discontinuing use, except in special cases such as local settlement.
• Currently, only those who have debited the water bill from their account can choose fund transfer.
• Currently, only those who pay the water bill by credit card can choose to pay by credit card.
• At present, those who pay the water bill with the delivery notice (payment form) will be settled with the delivery notice.

The billing method for the new Address is as follows.

• In the case of fund transfer (continuous payment) or credit card (continuous payment), you can continue to use the same account or credit card as the place where you stop using the water supply at the new place of use. ※There are some exclusions

You can cancel your use at the Water Works Bureau Customer Service Center or the Internet.
Please contact the relevant Water Works Bureau for procedures for moving out of Yokohama.
There is no need to be present when discontinuing use, except in special cases such as local settlement.
If you would like to make a local payment, please contact the Water Works Bureau Customer Service Center.

The notification of the completion of the application will be automatically sent to the registered e-mail address, but there have been events in which the e-mail is sorted to the "Junk e-mail" or "Recycle Bin" folder. I'm sorry, but please check it.
If you need to confirm your application at Water Works Bureau, we will contact you via the Phone number or fax you provided. Please be aware that we will not contact you by e-mail.

For changes in users, please contact the Water Works Bureau Customer Service Center.
Please see this about change of owner of water supply equipment.