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Water failure

Final update date April 5, 2021

QQ
Water is leaking from the road.
A.

Please call Water Works Bureau Customer Service Center, please.
Especially in winter, it is very dangerous because of freezing. Thank you for your cooperation.

QQ
Even if you close the faucet, it doesn't stop.
A.

In this case, deterioration of packing may be the cause.
It is not very difficult to replace the packing of a general faucet (13 mm single faucet), so please buy it at a home center and replace it.

QQ
About leak of toilet
A.

If toilet water stops running, it cannot be repaired in Water Works Bureau if the toilet water does not stop, so please ask a private water supply contractor for repair.
Meter downstream leak repair company list
If a toilet is clogged, it cannot be handled in Water Works Bureau. Please talk with setting, construction supplier of restroom or Yokohama-shi drainage designation construction shop.

QQ
Repair company and contact information when home water supply breaks down
A.
Contact information

Contents

Contact information

Water leakage repair from the water meter on the road side

Water Works Bureau Customer Service Center

Water leak repair and water leak survey on the faucet side from the water meter (specific leak location)

Water leak repair company downstream of meter

Check for leaks (*)

Water Works Bureau Customer Service Center

(*) Confirmation of the presence or absence of water leakage does not specify the location of water leakage for visual confirmation without excavation. As an example, the amount of water used has increased significantly more than usual, but at a customer's home where you do not know how to check for water leakage with a water meter, etc., we will check for water leakage free of charge in the presence of customers.
About water leak investigation (specific of leak location) and leak repair, please request repair to private water supply construction shop (list of leak repair companies downstream of meter).
For more information, please check the water repair page.

Explanation of Contractors for Water Leak Repair
[Reference map]


QQ
About application for water supply works
A.

Please apply for water supply construction such as new construction, remodeling, removal of water supply equipment to Yokohama-shi designation water supply equipment construction company.
List of Yokohama-shi designated water supply equipment construction companies

QQ
Is there a business trip fee for Water Works Bureau staff?
A.

Currently, we do not receive travel expenses for water leak surveys or water quality surveys.

For inquiries about water supply, please contact Water Works Bureau Customer Service Center.

Water Works Bureau Customer Service Center

Telephone: 045-847-6262 Fax: 045-848-4281
※Please be careful not to make a mistake.

Inquiries to this page

Water Works Bureau Water Supply Service Department

Telephone: 045-671-30733

Telephone: 045-671-30733

Fax: 045-212-1168

Email address: [email protected]

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Page ID: 726-480-6666

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