Application for start / cancellation of water supply

Application page of use start, cancellation of water supply via the Internet

• Start/stop use due to relocation in Yokohama City
• Cancellation due to relocation outside Yokohama city
• Start of use by moving from outside the city to Yokohama

You can use the water supply of Yokohama City based on the Yokohama City Water Supply Ordinance (PDF: 316KB) and the Yokohama City Water Supply Ordinance Enforcement Regulations (PDF: 1,693KB).
Please refer to the water supply for the main rules on using the water supply.
Please use it after your understanding.

• City of Yokohama, Water Works Bureau Internet Service

Please apply to the Water Works Bureau Customer Service Center.

• When applying by fax, click the icon above, print the PDF file and fill in the bold frame by hand, or download the Excel file and fill in the bold frame directly.
• Please make sure you don't have the wrong fax number.
• We may contact you to confirm your application details.
  (We will contact the Phone number or fax you entered.)
• Please note that we will not contact you by e-mail.

Apply from the application page for starting or stopping water supply via the Internet, or apply to the Water Works Bureau Customer Service Center.

• Payment method for the old place of use
  Payment will be made according to the payment method used in the old place of use.
• How to claim a new place of use
  If you use direct debit (continuous payment) or credit card payment (continuous payment) at the old place of use, you can continue to use it to pay for the new place of use.
• Those who wish to make local payment
  Please contact the Water Works Bureau Customer Service Center.

Apply from the application page for starting or stopping water supply via the Internet, or apply to the Water Works Bureau Customer Service Center.

• About procedure of relocation outside Yokohama-shi
  Please contact Water Works Bureau where you are moving.
• There is no need to be present when discontinuing use, except in special cases such as local settlement.
• Those who wish to make local payment
  Please contact the Water Works Bureau Customer Service Center.

Apply from the application page for starting or stopping water supply via the Internet, or apply to the Water Works Bureau Customer Service Center.

• If you wish to pay by direct debit or credit card, you will need to complete the procedure after starting use.
  In addition, if you move from outside the city, you will not be able to continue your previous debit and credit payment, so please apply for a new one.
• For credit card payment, it takes about one month to complete the registration procedure.
• There is basically no need to be present at the start of use.
  We will ask you to open the valve by the day before the start date of use, so please check that all faucets are closed to prevent water leakage.
  In addition, if there is a problem with opening work, such as during repair of water leakage or removing the faucet for construction, be sure to notify us in advance.Water Works Bureau Customer Service CenterPlease contact me. (Water Works Bureau assumes no responsibility in the event of a water leak accident.)
• Autolock condominiums may need to be present.