Customer Service Center

You can check the following procedures on the Internet.
　・Application for start or cancellation of water supply
　・Application for fund transfer request form and credit payment application
　・Internet application for credit payment (external site)
　・Frequently asked questions can be found here (Frequently Asked Questions Q & A).

For inquiries, please contact the Water Works Bureau Customer Service Center.
Depending on the time of day, it may be difficult to make a phone call.
In that case, I am very sorry, but please call again later.
We apologize for any inconvenience this may cause, but we appreciate your understanding and cooperation.
Phone: 045-847-6262
Fax: 045-848-4281
　※Please be careful not to make a mistake.
　※At the Customer Service Center, we record calls to improve the quality of telephone service.
　※Operating form: Private consignment (contractor Ultius Link Co., Ltd.)　
　※Please refer to the following page for customers who have selected the payment method by credit card and who have received the delivery notice (payment form).
　[Notice to customers who have received the delivery notice (payment form) by credit card payment]

• Procedures for starting and stopping water use when moving
• Inquiries about the amount of water used and water charges
• Inquiries about charges Payment method, such as direct debit
• Application for water quality inspection
• Reception of water supply facility tours
• Inquiry about water source situation, water supply work, water supply work, water cutoff, etc.
• In addition, all other inquiries regarding water supply

　　※Please note that depending on the content of your inquiry, the department in charge may contact you back.