Customer Service Center

You can check the following procedures on the Internet.

• Application for start / cancellation of water supply

• Internet application for credit payment

• Web fund transfer service (water charge, etc.)

• Mail application for fund transfer request form and credit payment application form

• Frequently Asked QuestionsClick here (Frequently Asked Questions Q&A)You can check it out.

For inquiries, please contact the Water Works Bureau Customer Service Center.
Please note that it may be difficult to connect your phone depending on the time of day.
In that case, I am very sorry, but please call again after a while.
We apologize for any inconvenience, but we appreciate your understanding and cooperation.
Telephone: 045-847-6262
Fax: 045-848-4281
※Please be careful not to make a mistake.
※At the Customer Service Center, we record calls to improve the quality of telephone reception.
※Operation Form: Private consignment (Contractor Altius Link Co., Ltd.)
※For customers who have chosen to pay by credit card and have received a delivery notice (payment form), please refer to the following page.
[Information to customers who have received a delivery notice (payment form) by credit card payment]

• Procedures for starting and stopping water use when moving, etc.
• Inquiry about water consumption and water charges
• Inquiries about Payment method fees, such as fund transfer
• Application for water quality inspection
• Reception of water supply facility tours
• Inquiries about water source status, water supply work, water cutoff, etc.
• In addition, all inquiries regarding water supply

※Please note that depending on the content of your inquiry, the department in charge may contact you back.