Requests for certificate of family register (family register all matters certificate) at the counter

From March 1, 2024, it will be convenient to obtain family register certificates!

• If you have permanent domicile in the city, you can request it at any ward office or administrative service corner in the city.
• If you have permanent domicile in the city and have my number card (personal number card)Convenience stores、OnlineBut I can charge it.
• Postal mailBut I can charge it.

※partial copy of nullified family register (certificate of all matters removed) and copy of nullified family register (certificate of personal matters) cannot be requested at the administrative service corner, online, or convenience store. Please make a request at the ward office window or by mail. (For details, please refer to the page on removal and remodeling original family register.)

If you are a person listed in the same family register name field (e.g., husband and wife), you can claim it as the person.

Documents (family register, etc.) that can confirm kinship with the person listed in the name column are required.
However, if you can confirm your kinship at family register in Yokohama, you do not need to bring it with you.

A power of attorney created by the person, etc. is required.

If a third party other than the principal is the claimant, please state the reason for the request in detail. For more information, please refer to the Ministry of Justice website (external site). If the reason for the request is not clear, we may ask you to provide materials.
If there is no justifiable reason, a certificate cannot be issued.

• It is available at the counter.
• In advancePage (outside site) of Yokohama-shi electronic application, report serviceYou can also download it from here.

• Driver's license
• Passport (passport)
• My Number Card (Personal Number Card) or Basic Resident Register Card with Photo
• Residence Card or Special Permanent Resident Certificate

• If you do not have the above documents, you will be asked to verify your identity verification documents such as your health insurance card, pension notebook or basic number notice at the counter by asking questions such as verbal questions.
• A detailed list of identity verification documents is available.About identity verification at the time of notification of family register / resident change and request for various certificationsPlease refer to the documentation.

• Please refer to the sample (or their direct ancestry or direct descendants) listed in the name column of family register.
• Sample of Power of Attorney (PDF: 145KB)

• If you cannot confirm your kinship only with family register in Yokohama City, check the family register of other municipalities where you can confirm your kinship at the counter.
• If a third party makes a request, you need a document that confirms the authority of the claim is required. For more information, please contact the ward office Family Registry Division.

Monday-Friday, 8:45-17:00
From 9:00 a.m. to noon on the 2nd and 4th Saturday
※Excludes public holidays and New Year's holidays
About ward office window opening agency of the second, the fourth Saturday

Monday to Friday from 7:30 a.m. to 7 p.m.
Saturday and Sunday from 9:00 a.m. to 5:00 p.m.
※Excludes public holidays and New Year holidays

Uncomputerized transcripts and abstracts of family register cannot be handed out on the spot outside of Hours.

450 yen per copy
※Cash or electronic money (transportation, WAON, Rakuten Edy, nanaco) can be used to pay the fee.

• Fees may be exempted according to laws and regulations, for example, when submitting to the pension office to receive pension.
• For more information.Fees for family register and resident certificate CertificatesPlease refer to the following page.