Request certificate of family register (certificate of all matters of family register) at the counter

From March 1, 2024, it will be convenient to obtain a family register certificate!

• If there is a permanent domicile in the city, you can request it at any ward office or administrative service corner in the city.
• If you have a permanent domicile in the city and have a My Number Card (Personal Number Card)Convenience store、OnlineBut I can charge it.
• MailingBut I can charge it.

※partial copy of nullified family register (certificate of all dismissal matters) and copy of nullified family register (certificate of dismissal personal matters) cannot be requested at the administrative service corner, online or convenience store. Please request at the ward office window or by mail. (For details, please refer to the page on dismissal / remodeling original family register.)

If you are between the people listed in the same family register name field (e.g. husband and wife), you can claim it as yourself.

Please fill in the invoice with the person listed in the name column of family register.
Example: An example of a relationship when Taro's grandson requests a family register with Taro in the name column (the claimant is a child of "Sakura" who is a child of "Taro")

A power of attorney created by the person, etc. is required.

If a third party other than the principal is the claimant, please state the reason for the request in detail. For details, please refer to the Ministry of Justice web page (external site). If the reason for the request is not clear, we may ask you to provide materials.
A certificate cannot be issued if there is no justifiable reason.

• It is available at the counter.
• In advancePage (outside site) of Yokohama-shi electronic application, report serviceYou can also download it.

• Driver's license
• Passport (passport)
• My number card (personal number card) or Basic Resident Register card with photo
• Resident Card or Special Permanent Resident Certificate

• If you do not have the above documents, you will be asked to confirm your identity at the counter by asking multiple questions such as health insurance card, pension notebook or basic number notice.
• A detailed list of identity verification documents is provided.About identity verification at the time of notification of change of resident family register and request of various certificationsPlease refer to the documentation.

• Please refer to the sample by the person listed in the name column of family register (or its direct ancestry/direct descendants).
• Sample Power of Attorney (PDF: 145KB)

　When making a request by a third party, you need materials that can confirm the authority of the request. For more information, please check with the ward office Family Registry Division.

Monday-Friday, 8:45-17:00
From 9:00 a.m. to noon on the 2nd and 4th Saturday
※Excludes public holidays and New Year holidays
About ward office window opening agency of the second, fourth Saturday

From 7:30 a.m. to 7:00 p.m. Monday through Friday
Saturday and Sunday from 9 a.m. to 5 p.m.
※Excluding holidays and New Year holidays

Uncomputed copies and abstracts of family register cannot be handed over on the spot outside Hours of the ward office.

450 yen per copy
※You can use cash or electronic money (transportation, WAON, Rakuten Edy, nanaco) to pay the fee.

• Fees may be exempted according to laws and regulations, such as when submitting to the pension office to receive pension.
• For detailsFees for certificates for family register and resident certificatePlease refer to the following page.