Request mail of certificate of family register (family register Certificate of All Matters) and other documents

[Notes] The postage has changed since October 1, 2024.

If you are between the people listed in the same family register name field (e.g. husband and wife), you can claim it as yourself.

Please fill in the invoice with the person listed in the name column of family register.
Example: An example of a relationship when Taro's grandson requests a family register with Taro in the name column (the claimant is Hanako, Taro's child).

A power of attorney created by the person, etc. is required.

If a third party other than the principal is the claimant, please state the reason for the request in detail. For details, please refer to the Ministry of Justice web page (external site). If the reason for the request is not clear, we may ask you to provide materials.
A certificate cannot be issued if there is no justifiable reason.

• If you have a My Number Card, please contact us.Convenience store deliveryYeahOnline applicationYou can use it.
• Window requestYou can do it.

We can download from Yokohama-shi electronic application, report service (outside site).

• The billing address stated on the invoice should be "to Director General of the relevant ward".
• Please do not use writing instruments such as pencils that can erase characters when filling in.
• Please fill in the Phone number where you can get in touch during the day. (Please note that if you have any questions about documents or billing details without Phone number's entry, we may return them.)

• Driver's license
• My number card (personal number card) or Basic Resident Register card with photo
• Resident Card or Special Permanent Resident Certificate
• Health insurance card

• You will need a copy of the face with your name and a copy of the face with Address.
• When sending a copy of your health insurance card, please send the insurer number and the insured person symbol / number by black paint etc. so that they cannot be seen.
• When sending a copy of your My Number Card (Personal Number Card), please send only the front surface (with photo).
• The passport cannot be used because Address cannot confirm.

• Please refer to the sample by the person listed in the name column of family register (or its direct ancestry/direct descendants).
• Sample power of attorney (PDF: 136KB)

When making a request by a third party, you need materials that can confirm the authority of the request. For details, please contact the Yokohama City Mail Request Office.

450 yen per copy
Please send it by fixed amount money order / ordinary money order (handling at Japan Post Bank / Post Office savings counter) or cash (registered cash).

• We ask that you send the same amount as the fee so that you do not get any change for fixed amount currency and ordinary exchange.
• Please send the "Designated Recipient" column of the fixed amount exchange / ordinary exchange blank.
• The validity period of fixed-rate small exchange and ordinary exchange is six months from the date of issuance. We ask that you send the remaining validity period of about one week.
• Fees may be exempted according to laws and regulations, such as when submitting to the pension office to receive pension. For detailsFees for certificates for family register and resident certificatePlease refer to the following page.

[Notes] The postage has changed since October 1, 2024.

Please fill in the reply address Address (the Address described in “2. Copy of Identity Confirmation Document with Address”) and attach a stamp.
The certificate will be returned to the claimant's Address (where resident certificate is located). If you wish to have another return address, please check with the Yokohama City Mail Request Office in advance.

Please be aware of the amount of the stamp when creating a reply envelope. If the fee is insufficient, it will be returned by "payment of the shortage fee recipient".
[Notes] The postage has changed since October 1, 2024.

110 yen up to 50g of standard mail

If you wish to use postal services such as express delivery or simple registered mail, a separate fee will be charged. It will be returned with the sent reply envelope, so please attach the necessary stamps. For details on the fee, please check the website of Japan Post Co., Ltd. (outside site).

Certificates such as family register certifications and copies of resident certificate are documents that correspond to letters (Ministry of Internal Affairs and Communications letter guidelines (external site)). Japan Post's Yu-Pack, Yu-Mail, Yu Packet, and Click Post are not available. Please note that if you specify these services for your reply, you will be required to send a reply envelope with a stamp again.

If you would like to receive a reply by International Express Mail (EMS), please indicate so on the invoice. In that case, the Yokohama City Mail Request Office will prepare an envelope dedicated to International Speed Mail (EMS), so please send the fee and postage plus the special envelope fee of 51 yen. (You do not need to enclose a reply envelope.)
For more information, please refer to the mailing request for family register certification from overseas.

Please note that if the postage is insufficient, the mail will be returned to the sender.
Please note that if the fee is insufficient, the reply envelope sent from the mailing request office will be returned with the "payment of the recipient in short supply". In addition, letter pack lights, express delivery, etc. cannot be sent without a stamp for the difference, so we will ask you to postpone the stamp.
For details on postage, please refer to the website of Japan Post Co., Ltd. (outside site).
Major changes
Ordinary mail: Old rate: 84 yen → New fee: 110 yen
Express delivery　　：Old rate: 260 yen → New fee: 300 yen
Specific records: Old rate: 160 yen → New charge: 210 yen
　

〒231-8307
1-1-56, Sakuragicho, Naka-ku, Yokohama-shi
Yokohama City Mail Request Office

• For billing by mail, it takes the total number of days of processing and round-trip postal delivery.
• It usually takes about 10 days from mailing to receiving the certificate, but it may take more days depending on postal circumstances and holidays, so please request in advance.
• If you are in a hurry, please consider using express mail when sending and returning documents.
• If you apply for more than one certificate at a time, or if you have any questions about the documents or billing details and need to be confirmed, it will take a few days to create the certificate. Please note that it will take more days to return the product than usual.