Request a copy of resident certificate and a certificate of entry on the resident certificate at the counter.

• If there is a resident certificate in the city, you can request it at any ward office or administrative service corner in the city.
• If you are a person and a member of the same household and have a My Number CardConvenience store deliveryYeahOnline applicationYou can also use it. There is no reduction in fees in this way.
• MailingYou can also request it.

• The person himself
• And a member of same household
• Voluntary proxy/agent (a person who has a power of attorney)
• legal representative (parents, guardians, etc. who have the right of representation by law)

• Even if Address is the same, people with different households need a power of attorney.
• A person who has justifiable reason to use a copy of resident certificate (claimed by a third party)Third-party billing pagePlease take a look at it.

• It is available at the counter.
• In advancePage (outside site) of Yokohama-shi electronic application, report serviceYou can also download it.

• Driver's license
• Passport
• My Number Card
• Resident Card or Special Permanent Resident Certificate

Etc.

• If you do not have the above documents, you will be asked to confirm your identity at the counter by asking multiple questions such as employee health insurance's qualification confirmation or health insurance card, basic number notice or pension notebook.
• A detailed list of identity verification documents is provided.About identity verification at the time of notification of change of resident family register and request of various certificationsPlease refer to the documentation.

• Please refer to the sample by yourself.
• Sample power of attorney (PDF: 136KB)

• If you and your same household request, you do not need a power of attorney.
• A copy of resident certificate with resident certificate code cannot be delivered to proxy/agent. I'll send it to your Address.
• A copy of resident certificate with My Number may not be issued to legal representative under 15 years of age or to proxy/agent except for adult guardians. I'll send it to your Address.

family register certificate and adult guardianship registration certificate are required.

• When certifying in the form specified by a company or school, please fill out the designated form in advance and bring it.
• When there is not designated paper, we issue in style of Yokohama-shi. (In the Yokohama City style, permanent domicile is displayed only in the prefecture name.)

Monday-Friday, 8:45-17:00 ※Excludes public holidays and New Year holidays.
From 9:00 am to noon on the 2nd and 4th Saturday (about ward office window opening agency of the 2nd and 4th Saturday)

From 7:30 a.m. to 7:00 p.m. Monday through Friday
From 9:00 a.m. to 5:00 p.m. on Saturdays and Sunday
※Excludes public holidays and New Year holidays.

300 yen per copy
※You can use cash or electronic money (transportation, WAON, Rakuten Edy, nanaco) to pay the fee.

• Fees may be exempted according to laws and regulations, such as when submitting to the pension office to receive pension. For more details, please refer to the following.Fees for certificates for family register and resident certificatePlease refer to the following page.
• Certificates (copy of resident certificate, etc.) required to apply for exemption from redemption of special loans related to COVID-19 will be exempted from granting fees. For more information, click here.We will reduce the issuance fee of certificates (copy of resident certificate, etc.) required to apply for exemption from special loans for living welfare funds related to COVID-19 infection.Please refer to the following page.