[Press Release] Issued "Consumer Consumer Consultation Trends 2020"-Please beware of "Hesting" Consumption Troubles-　

Regarding consultations sent to the Yokohama City Consumer Affairs Center (21,797 results in FY2019), we published "Consumer Consumer Affairs Consultation Trends 2020", which conducted an in-depth analysis of trends and characteristics by age and region. .
In this fiscal year, as a special theme, we have taken up the increasing consumer troubles in response to the so-called “house stay-at-home consumption” associated with refraining from going out to prevent the spread of COVID-19 infection. Until now, people who have never used Internet mail order have come to use it, and especially in recent years, smartphones have become widespread, and troubles have occurred in a wide range of generations, from young people to the elderly. Was confirmed.
We hope that you will read this book and use it to prevent consumer damage.

※"Trends of Consumer Life Consultation 2020" can be downloaded from the website of the Yokohama City Consumer Affairs Center for both [Main] and [Summary Version].