Repair of water supply

If water is coming out of the road, there is a risk of causing the secondary disaster to collapse or traffic accidents.
Please contact the Water Works Bureau Customer Service Center.

Water leaks from the water meter on the road side will be constructed free of charge if repairs can be made in Water Works Bureau. However, restoration of residential land is, in principle, customer construction (excluding simple restoration).　Please contact the Water Works Bureau Customer Service Center.
If the repair location is a slope, lawn, plant or structure (concrete, tiles, retaining walls, stone walls, buildings, etc.) that cannot be easily excavated, demolished or restored, repair may not be possible at Water Works Bureau.

Water Works Bureau does not repair water leaks from the water meter to the faucet, so please refer to the "List of Water Leakage Repair Operators on the Lower Meter" and request repairs.
Close all faucets and check the pilot in the center of the water meter.If the pilot is rotating, there is a possibility of water leakage, so refer to the `` List of Water Leakage Repair Operators on the Downstream Meter '' Ask a waterworks contractor for repair, including a survey.　
With repair, permission of owner of water supply equipment and land and house is necessary.

If the amount of water used is higher than usual, but water leakage cannot be confirmed (see “How to check water leakage” above), or if you do not know how to check for water leakage and you are worried about water leakage, Water Works Bureau will check for water leakage free of charge. (Customer attendance is required.)

In addition, the confirmation of the presence or absence of water leakage does not identify the location of the leak because it is visual inspection that does not dig the ground. Refer to the "List of Water Leakage Repair Companies on the Lower Meter" for a survey to identify the leak location, and ask a waterworks contractor.
In addition, in the case of apartments such as condominiums, please contact the building owner, manager, or management company.

※Water Works Bureau will check for leaks in the morning (around 9:00 to 11:00) or afternoon (around 13:30 to 16:00) on weekdays, excluding Saturday, Sunday and public holidays. The time you call will vary depending on the time you call.

Once the water leak repair is completed, you may be able to reduce some water charges.

• About reduction such as water charges with water leak (water leak)

Currently, there are no travel expenses such as checking for water leakage.

In this case, it may be caused by the deterioration of the packing.
The replacement of the packing of a type of faucet that opens and closes the general lever handle up and down (see the illustration on the left below) has a complicated structure, so refer to the `` List of Water Leakage Repair Operators downstream side of the meter '' and consult a waterworks shop Please consult.
In addition, when replacing the packing of a type faucet (see the illustration on the right below) that turns the handle and opens and closes, refer to "How to replace the packing" and purchase the packing at a home improvement center, etc. We recommend that you replace it yourself.

If the toilet is clogged, Water Works Bureau cannot handle it. Please consult with the Public Works Office of each ward (Sewer Section) or the toilet installation / construction company.

Please apply for water supply construction such as new construction, remodeling, removal of water supply equipment to Yokohama-shi designation water supply equipment construction company.
【List of Yokohama-shi designated water supply equipment construction companies