Leakage of water pipes on public roads
If water is leaking from a road, please call Water Works Bureau.
Especially in winter, freezing may occur and it is very dangerous, so please cooperate.
Repair of water pipes in residential lands
Repair company and contact information when water pipe in residential land breaks down
Resolution of customer-owned water supply equipment
Road side from water meter
About leak of road side from water meter, we construct free when repair is possible in Water Works Bureau water leakage is possible. However, restoration in residential land is, in principle, customer construction (excluding simple restoration). Please contact Water Works Bureau Service Center, please.
When repair place is slope, lawn, tree planting or structure (concrete, tile, retaining wall, stone wall, building, etc.) that cannot be easily excavated, demolished and restored, repair may not be possible in Water Works Bureau.
faucet side from water meter
About leak from water meter to faucet, we do not repair in Water Works Bureau, so please refer to the "Meter Downstream Water Leak Repair Company List" and request repair.
Close all faucets, check the pilot in the center of the water meter, and if the pilot is rotating, there is a possibility of water leakage. Please ask the construction shop for repair, including investigation.
With repair, permission of owner of water supply equipment and land and house is necessary.
How to check for leaks
※Water Works Bureau City will check for leaks in the morning (9: 00-11: 00) or afternoon (13: 30-16: 00) on weekdays, excluding Saturdays, Sundays and public holidays. The time you call depends on the time you call.
[Estimated] Time to call and date and time of response by Water Works Bureau's call
|If you call by 12:00 on weekdays
||After the afternoon of the day (13: 30-16: 00)
|If you call after 12:00 on weekdays
||After the morning of the next business day (9:00 to 11:00)
[Note 1] You can't specify the time to visit.
[Note 2] Depending on the reception status, it may be a survey after the next day.
When water leak repair is completed
Once the water leak repair is completed, some water charges may be reduced.
Business trip expenses for Water Works Bureau business trip
Currently, we do not receive travel expenses such as checking for leaks.
If you can't stop even after closing the faucet
In this case, deterioration of packing may be the cause.
The replacement of the packing of a type faucet that opens and closes the general lever handle up and down (see the illustration on the left side below) has a complicated structure, so please refer to the "List of Water Leak Repair Companies on the Lower Meter" and consult a waterworks shop. Please give me.
In addition, when changing the packing of the faucet (see the illustration on the right side below) that turns and opens and closes the steering wheel, refer to "How to replace the packing", purchase the packing at a home center, etc., and replace it yourself Is recommended.
A faucet that opens and closes the lever handle up and down.
A faucet that opens and closes by turning the handle.
If a toilet is clogged, it cannot be handled in Water Works Bureau. Please talk with each ward Public Works Office (sewer section) or setting, construction supplier of restroom.
Application for water works
For inquiries about water supply, please contact Water Works Bureau Customer Service Center.