I purchased a treatment device (assistive device). How can I get a refund in the medical system for elder senior citizens?

Treatment equipment (assistive devices) are eligible for payment only if the insurer deems it necessary for treatment in insurance medical treatment.
●Not eligible for payment
（１） Created or purchased for the purpose of daily life, occupation, beauty, etc. It is not used for treatment.
（２） Medical equipment and equipment
（３） The receipt is the name of the product. Off-the-shelf products. Consumption tax is added. It is not made by a prosthetics and orthotics.
※Some assistive devices are provided depending on the type.
→For more information, please refer to the following website.

・Prescription of insurance physician (certificate, consent form, medical certificate)
(Note) The issuance date must be before the issuance date of the orthosis receipt.
・Receipt and Statement
・In the case of shoe orthosis, actual photograph

Insurance and Pension Division National Health Insurance Section, ward office in your ward
Contact information

Kanagawa Prefecture Elderly Medical Care Wide Area Union Medical Expenses (outside site)

I lost the payment decision letter (postcard) for the medical system for elder senior citizens. Can I reissue it?