Information related to the operation and establishment of The Long-term Care Insurance

1. Common to all services
2. Related to certification for long-term care
3. Home service related
4. Facility service related
5. Community-based services

[Yokohama City]　　Q & A for The Long-term Care Insurance Business Operators (14th edition: February 2025) (PDF: 2,697KB) [Updated February 12, 2025]
　※For other related notices, please refer to the “Collection of Q&A for The Long-term Care Insurance Business Operators”.
[Ministry of Health, Labour and Welfare] Q & A (outside site) regarding “personnel, equipment and operation standards” and “reward calculation standards”　

　　↓　I would like question to care business guidance section from this.
[Question form concerning the operation of The Long-term Care Insurance (service under the jurisdiction of the Care Business Guidance Division)]
https://shinsei.city.yokohama.lg.jp/cu/141003/ea/residents/procedures/apply/d9a62787-212d-4495-9b21-39f9bede6ea3/start (external site)
(* Please note that we do not respond to questions by e-mail, fax or telephone.)
　　Note: Facility-related services and short-term entrance services are not listed in the above QA collection.
　　If you have any questions regarding the operation of The Long-term Care Insurance, please contact the Senior Facilities Division.

Please refer to the guidance and audit page for group guidance classes.

About accident report from The Long-term Care Insurance operator

Nursing Care Business Guidance Division Telephone: [Home] 045-671-3413, [Adhesion] 045-671-3466, Fax: 045-550-3615
Senior Facilities Division Telephone: 045-671-3923, Fax: 045-641-6408

In March 2019, in order to promote joint research to solve issues while utilizing various information technologies in the nursing care field in anticipation of the arrival of a full-fledged super-aging society, In March 2019, "Research agreement on solving problems through open innovation in the field of nursing care ".
We ask that you understand and cooperate with the efforts of this agreement when there is a contact or request from a company that has concluded a research agreement to each business site.

• [Visit] About cooperation of reporting for the purpose of visualization of care service information from user's point of view (request) (PDF: 84KB)
• [tsusho system] About cooperation of reporting for the purpose of visualization of care service information from user's point of view (request) (PDF: 2,047KB)
• [Home Care Support] About cooperation of information utilization contributing to user-oriented care service choice (request) (PDF: 2,153KB)

Nursing Care Business Guidance Division Telephone: [Home] 045-671-3413, [Adhesion] 045-671-3466, Fax: 045-550-3615

We publish management guidelines of Motoichi for accommodation service business (staying day).

• Guidelines (PDF: 273KB) for personnel, facilities and operation of business when providing services other than designated tsusho nursing care at night and late at night using facilities such as designated tsusho nursing care establishments in Yokohama City
• Operation status inspection report (accommodation service) (Excel: 69KB)
• About provision of accommodation service in tsusho care establishment (business communication on November 20, 2020) (PDF: 81KB)
• About provision of accommodation service in tsusho care establishment (office communication on September 17, 2021) (PDF: 104KB)
• About provision of accommodation service in tsusho care establishment (office communication on November 16, 2022) (PDF: 145KB)

Note: At the start of this project, please submit registration form to Motoichi in the following way.
Accommodation service notification method (PDF: 166KB)

Nursing Care Business Guidance Division Telephone: 045-671-2356, Fax: 045-550-3615

• [Administrative Contact] About the handling of payment management pertaining to the category payment limit standard amount such as tsusho care (PDF: 171KB)

Click here for the certification survey.

To the Elderly and Disabled Support Division district

Click here for the family doctor opinion.

The Long-term Care Insurance Electrical: 045-671-4256, Fax: 045-550-3614

Click here for committee for certification of need.

The Long-term Care Insurance Electrical: 045-671-4256, Fax: 045-550-3614

Click here for inquiries regarding care manager qualifications (Kanagawa homepage) (outside site)

About partial revision of care manager guidelines (notification) (PDF: 672KB)
Care Manager Guidelines (revised November 2024) (PDF: 18,328KB)

Based on the "Yokohama Positive Aging Plan" (the ninth Yokohama City Elderly Health and Welfare Plan, the The Long-term Care Insurance Business Plan, and Dementia Policy Promotion Plan), Yokohama City will support a series of tasks related to the creation of care plans through trial introduction of AI care plan systems and related tools, and verify their usefulness.

With the implementation of the project, we are looking for a care manager who can cooperate. When applying, be sure to check the “Memorandum of Understanding (PDF: 268KB) on the business efficiency verification project for care managers through trial use of AI care plan systems” (hereinafter referred to as the memorandum) and understand the business contents. Above, please apply.

[Number of Public Offerings]
10 care managers belonging to home care support offices in the city
(Click here for the application guidelines) (PDF: 434KB)
(Click here for the Memorandum of Understanding) (PDF: 268KB)
[Application period]
Tuesday, January 28, 2025 9:00 to Monday, February 3, 2025 17:00
※Application has been closed.
[Reception of Questions]
※Questions have been closed.
・Please refer to the Q & A (PDF: 296KB) regarding application.
[Notes]
This project will not be approved if it is not voted in City Counsil for the fiscal 2025 budget project.

Yokohama-shi elderly person emergency short stay business operation summary and conduct point (PDF: 753KB)
2024 Yokohama-shi elderly person emergency short stay business operation facility list (PDF: 248KB) (general type, private room type)
Yokohama-shi elderly person emergency short stay business operation manual (PDF: 827KB)
※We plan to revise the Yokohama City Elderly Emergency Short Stay Project Implementation Guidelines and Implementation Guidelines.

Senior Home Support Division Telephone: 045-671-2405, Fax: 045-550-3612
About Yokohama-shi elderly person emergency short stay business
Senior Facilities Division Telephone: 045-671-3923, Fax: 045-641-6408

• Plan styles for care prevention support and care prevention care management, etc.

Senior Home Support Division Telephone: 045-671-2405, Fax: 045-550-3612

Individual function training plan of designated tsusho care business [reference style] (word: 58KB)

About participation of user in local activity (notice) (PDF: 390KB)

Nursing Care Business Guidance Division Telephone: 045-671-3413, Fax: 045-550-3615

For businesses wishing to set up specific facilities

Senior Facilities Division Telephone: 045-671-4117, Fax: 045-641-6408

The Long-term Care Insurance Housing Renovation Costs

The Long-term Care Insurance Electrical: 045-671-4255, Fax: 045-550-3614

About care prevention, everyday life support synthesis business

Senior Home Support Division Telephone: 045-671-2405
E-mail: kf-zai-sougou2@city.yokohama.jp

• About "basic items of education, training about knowledge, skill about safe use of handle-shaped electric wheelchair" (PDF: 572KB)
• Explanation styles and guidelines for presenting multiple products with different functions and price ranges related to lending welfare equipment (information provision) (PDF: 101KB)
• About publication of national average loan price of welfare equipment and upper limit of loan price (PDF: 112KB)

• Information provision pertaining to reports on serious product accidents of welfare equipment (office contact) (PDF: 104KB)
• Serious product accident information of welfare equipment (updated on February 17, 2025) (PDF: 282KB)

Nursing Care Business Guidance Division Telephone: 045-671-3413, Fax: 045-550-3615

For businesses wishing to set up nursing homes for the elderly (nursing homes for the elderly)

• Yokohama City Care Counselor Dispatch Business

Senior Facilities Division Telephone: 045-671-4119, Fax: 045-641-6408

There is no recruitment of business establishments under the 6th The Long-term Care Insurance Business Plan (FY2015-FY29).

Yokohama City Care Counselor Dispatch Business

Senior Facilities Division Telephone: 045-671-4119, Fax: 045-641-6408

Recruitment result in 2018 (PDF: 53KB) (reception by open call for participants was finished in 2018.)
From 2019, the designation will be made by the designated application of the establisher. Please refer to the new page for details of the procedure.

Nursing Care Business Guidance Division Telephone: 045-671-3466, Fax: 045-550-3615

For businesses wishing to maintain small-scale multifunctional home care establishments

Nursing Care Business Guidance Division (recruitment of businesses and selection) Telephone: 045-671-3414, Fax: 045-550-3615
Nursing care business guidance section (service contents, designated procedure) Telephone: 045-671-3466, Fax: 045-550-3615

For businesses wishing to maintain a group home for the elderly with dementia

Nursing Care Business Guidance Division (recruitment of businesses and selection) Telephone: 045-671-3414, Fax: 045-550-3615
Nursing care business guidance section (service contents, designated procedure) Telephone: 045-671-3466, Fax: 045-550-3615

There is no recruitment of business establishments under the 6th The Long-term Care Insurance Business Plan (FY2015-FY29).

Senior Facilities Division Telephone: 045-671-4117, Fax: 045-641-6408

For businesses wishing to set up community-based welfare facilities for the elderly (nursing homes for the elderly)

Senior Facilities Division Telephone: 045-671-4119, Fax: 045-641-6408

For those who apply for the preventive care exchange base business

Regional Comprehensive Care Promotion Section Telephone: 045-671-3464, Fax: 045-550-4096