Questions related to the operation of The Long-term Care Insurance

The Health and Social Welfare Bureau Nursing Care Business Guidance Division responds to questions from all The Long-term Care Insurance offices.
We will give you an accurate answer after confirming with multiple people.
Questions will be accepted by e-mail or fax, so we ask for your understanding and cooperation.
(Please note that in principle, we do not respond to telephone questions.)
The address of the email and fax is as follows.
Please use the questionnaire (Excel: 14KB) here.

• Destination: City of Yokohama, Health and Social Welfare Bureau Nursing Care Business Guidance Division
• Email address: kf-jigyosha@city.yokohama.jp
• FAX number: 045 (550) 3615 FAX number incorrectly. Please be careful!

The Health and Social Welfare Bureau Senior Citizens' Facilities Division receives questions from the facilities every day, but there are many telephone questions, making it difficult to respond on the spot.

In principle, future questions will be accepted by e-mail, so we ask for your understanding and cooperation.
※Limited to questions from facilities, such as questions about nursing care fees.

The email address is as follows.

• Destination: City of Yokohama, Health and Social Welfare Bureau Senior Facilities Division
• Email address: kf-shisetsu@city.yokohama.jp
• FAX number: 045-641-6408