Questions related to the operation of The Long-term Care Insurance

The Health and Social Welfare Bureau Nursing Care Business Guidance Division asked questions regarding the operation of The Long-term Care Insurance from the The Long-term Care Insurance Office regarding the Yokohama City Electronic Application and Notification Service (hereinafter referred to as the “Electronic Application System”). "We are accepting applications.
If you have any questions regarding the operation of The Long-term Care Insurance, please fill out the inquiry formrequired items below and submit it.
Thank you for your understanding and cooperation.
[Question form concerning the operation of The Long-term Care Insurance (service under the jurisdiction of the Care Business Guidance Division)] (External site)
https://shinsei.city.yokohama.lg.jp/cu/141003/ea/residents/procedures/apply/d9a62787-212d-4495-9b21-39f9bede6ea3/start (external site)
(* Please note that we do not respond to questions by e-mail, fax or telephone.)

The Health and Social Welfare Bureau Senior Citizens' Facilities Division receives questions from the facilities every day, but there are many telephone questions, making it difficult to respond on the spot.

In principle, future questions will be accepted by e-mail, so we ask for your understanding and cooperation.
※Limited to questions from facilities, such as questions about nursing care fees.

The email address is as follows.

• Destination: City of Yokohama, Health and Social Welfare Bureau Senior Facilities Division
• Email address: kf-shisetsu@city.yokohama.jp
• FAX number: 045-641-6408