Questions concerning the operation of The Long-term Care Insurance

The Health and Social Welfare Bureau Nursing Care Business Guidance Division responds to questions from members of the The Long-term Care Insurance Plant.
After confirming with multiple people, we will give you an accurate answer.
Questions will be sent by e-mail or fax, so we ask for your understanding and cooperation.
(Please note that in principle, we will not respond to telephone questions.)
The e-mail and fax addresses are as follows.
Please use this for the questionnaire (Excel: 14KB).

• Address: City of Yokohama, Health and Social Welfare Bureau Care Business Guidance Division
• Email address: kf-jigyosha@city.yokohama.jp
• FAX number: 045 (550) 3615 FAX number errors occur frequently. Please be careful!

The Health and Social Welfare Bureau Elderly Facility Division receives questions from the facilities every day, but there are many questions over the phone, making it difficult to respond on the spot.

Regarding future questions, in principle, we will accept them by e-mail, so we ask for your understanding and cooperation.
※Limited to questions from the facility, such as questions about nursing care fees.

The e-mail address is as follows.

• Address: City of Yokohama, Health and Social Welfare Bureau Senior Citizens' Facilities Division
• Email address: kf-shisetsu@city.yokohama.jp
• FAX number: 045-641-6408