Yokohama City Care Counselor Dispatch Business

　Under the long-term care insurance system, complaints about the The Long-term Care Insurance are handled by the Kanagawa Prefectural National Health Insurance Federation, the Yokohama City Welfare Coordinating Committee, the ward office, etc.
　In order to prevent complaints from occurring, the nursing care counselor dispatch business aims to find ways to improve by listening to daily anxiety and questions of users and telling service providers etc. I am.

　With nursing care counselors, we ask nursing care facilities from a third-party standpoint, listen to concerns from users and families, and work to improve problems and improve the quality of nursing care services while bridging with the facilities. You.

　Person who completed training training to act as care counselor is registered in each ward office in the city and is active.

　In Yokohama City, we dispatch nursing care counselors to special elderly nursing homes, nursing homes for the elderly, and group homes for the elderly with dementia, which are places for users to live.

　Yokohama-shi care counselor acceptance facility poster (PDF: 1,843KB)
＊The above posters are distributed to nursing care counselors receiving facilities in the city.

　As a general rule, we visit nursing care facilities in the city in pairs, listen to consultations from users and families, and exchange opinions with facility staff. Visit one facility about once or twice a month.

＊Figures as of March 31, 2019.
　List of nursing care counselor dispatch facilities (as of March 31, 2019) (PDF: 141KB)

• Homepage of each ward
  Hodogaya-ku、Asahi Ward、Kanazawa Ward、Izumi Ward
• Homepage of the national organization of the nursing care counselor dispatch business
  Nursing Care Counselor community development Liaison Committee (outside site)