Yokohama City Nursing Care Counselor Dispatch Business

　Under the long-term care insurance system, the Kanagawa Prefectural National Health Insurance Federation, the Yokohama City Welfare Coordination Committee, the City Office, etc. respond to complaints regarding the The Long-term Care Insurance.
　In order to prevent complaints from occurring, the nursing care counselor dispatch business aims to seek ways to improve by listening to daily concerns and questions of users and communicating them to service providers, etc., in order to prevent complaints. You.

　With nursing care counselors, we ask nursing care facilities from a third-party standpoint, listen to concerns from users and families, and work on improving problems and improving the quality of nursing care services while bridging with facilities. You.

　Person who completed training training to act as care counselor is registered in each ward office in the city and is active.

　In Yokohama City, we dispatch nursing care counselors to special elderly nursing homes, nursing homes for the elderly, and group homes for the elderly with dementia in the city, which are places for users to live.

　Yokohama City Nursing Care Counselor Reception Facility Poster (PDF: 1,843KB)
＊We distribute the above poster to care counselor reception facility in the city.

　In principle, we visit nursing care facility in the city in a group of two people, listen to consultations from users and families, and exchange opinions with facility staff. Visit one facility once or twice a month as a guide.

＊Figures are as of March 31, 2019.
　List of nursing care counselors dispatch facilities (as of March 31, 2019) (PDF: 141KB)

• Homepage of each ward
  Hodogaya-ku、Asahi Ward、Kanazawa Ward、Izumi Ward
• Homepage of the nationwide organization of the nursing care counselor dispatch business
  Nursing care counselor, community development liaison meeting (outside site)