About accident report from The Long-term Care Insurance operator

If an accident occurs during the provision of nursing care services, take appropriate measures promptly, including contacting the family of the user or the home care support office in charge. .
The Long-term Care Insurance operators are required to prevent recurrence of accidents and respond promptly and appropriately. At the same time, please report to Yokohama City in accordance with the "The Long-term Care Insurance Office Reporting Guidelines for Accidents".
Report Handling Guidelines for Accidents at The Long-term Care Insurance Works (PDF: 192KB)

The accident report to Yokohama City is "Yokohama City Electronic Application and Notification Service (hereinafter referred to as" Electronic Application System ") This will be done.
After 17:00 on March 25, 2022, the application destination has been changed to a new electronic application system. When applying using the new system, "advance business registration (login)" is required.
※Please note that the report form differs depending on the type of service.

[Report form for home and community-based services (Nursing Care Business Guidance Division)] (External Site)
For detailed operation methods, please refer to the “Accident Report Reporting Procedures / Checklist (PDF: 1,516KB)”.

[Facility Service Report Form (Elderly Facilities Division)] (External Site)
For detailed operation methods, please refer to the “Application Procedure Form (PDF: 686KB)”.

[Note]
If the screen of the electronic application system is left open for a long time or the line is disconnected, the entered information may be lost. Please use the "Temporary Save Application" function as appropriate. In addition, items that are likely to be long, such as "The situation, background, response, etc. of the accident", "Cause of the accident", and "Efforts to prevent recurrence", should be compiled in a concise sentence in advance.

[Flow of Report]

1. After the accident, each company immediately submits the first report to Yokohama City using the electronic application system.
2. About progress report of accident processing, we report to Yokohama-shi as needed.
3. Submit this report (final report) using the electronic application system where there is a break in the accident handling.
4. Each business site actively discloses the contents of the accident report to users and issues it upon request.

1. Injuries of users (requiring consultation at a medical institution) or fatal accidents due to the provision of services
2. Occurrence of food poisoning, infectious disease, tuberculosis
3. Occurrence of violations of laws and regulations, scandals, etc. of employees (employees)
4. Mistakes (including medication leaks and drops)
5. Separation and missing

※For details, please refer to the “Guidelines for Handling Reports at the The Long-term Care Insurance Plant”.

Actively disclose the contents of the accident report to users and their families and issue it upon request. Also, please explain the following contents.

1. Report the accident to the competent department.
2. It may be reported to Kanagawa Prefecture as an accident case.
3. When a request for information disclosure is issued, other than personal information may be disclosed.

1. The responsible section receiving the report will conduct surveys and guidance to businesses as necessary. .
2. In addition, we may confirm the fact with the user or his / her family as necessary.
3. Reference style "accident report style (Excel: 27KB)" (for facility section report)
4. Reference "Guidelines for Reporting in Accidents in Housing for Elderly People with Service (PDF: 407KB)"
5. Reference "Guidelines for Handling Reports at Accidents in Nursing Homes (PDF: 409KB)" (including housing-type paid nursing homes)
6. Reference "Guidelines for Reporting in Accident Occurrence in Light-cost Nursing Homes (PDF: 399KB)"