About accident report from The Long-term Care Insurance operator

If an accident occurs while providing nursing care services, please take appropriate measures promptly, including contacting the user's family and the home care support office in charge.
The Long-term Care Insurance operators are required to prevent recurrence of accidents and take prompt and appropriate measures. In addition, please report to Yokohama-shi based on "report handling guidelines at the time of accident occurrence in The Long-term Care Insurance".
Handling guidelines for reporting accidents at the The Long-term Care Insurance Plant (PDF: 192KB)

The accident report to Yokohama City is "Yokohama City Electronic Application and Notification Service (hereinafter referred to as" Electronic Application System "). It will be done using it.
After 17:00 on March 25, 2022, the application destination has been changed to the new electronic application system. In order to apply using the new system, "Pre-business registration (login)" is required.
※Please note that the report form differs depending on the service type.

[Report form for home and adhesion services (Nursing Care Business Guidance Division)] (External Site)
For detailed operation methods, please refer to the “Accident Reporting Procedures and Checklist (PDF: 1,516KB)”.

[Report Form for Facility Service (Elderly Facility Section)] (External Site)
For detailed operation methods, please refer to the “Application Procedure (PDF: 686KB)”.

[Caution]
If the screen of the electronic application system is left open for a long time, or if the line is cut off, the entered information may be lost. Please use the "Temporary Save Application" function as appropriate. In addition, items that may become long sentences such as "accident situation, background, response, etc.", "cause of accident", "cause of accident", and "approach to prevent recurrence", should be compiled in a concise sentences in advance. .

[Report Flow]

1. After the accident, each company will promptly submit the first report to Yokohama City using the electronic application system.
2. About progress report of accident processing, we report to Yokohama-shi as needed.
3. Submit this report (final report) using the electronic application system when there is a break in accident processing.
4. Each business site actively discloses the contents of the accident report to the user and issues it as requested.

1. Occurrence of user injuries (needs requiring consultation at a medical institution) or fatal accident resulting from the provision of services
2. Outbreak of food poisoning, infectious diseases and tuberculosis
3. Occurrence of violations of laws and regulations by employees (employees)
4. Misstakes (including omissions and medications)
5. Leaving and missing

※Details are as described in the Guidelines for Handling of Accidents at The Long-term Care Insurance Sites.

Actively disclose the contents of the accident report to the user and his / her family, and issue it as requested. In addition, please explain the following contents.

1. Report the accident to the competent department.
2. It may be reported to Kanagawa Prefecture as an accident case.
3. When a request for information disclosure is issued, other than personal information may be disclosed.

1. The responsible section that receives the report will conduct surveys and guidance to businesses as necessary.
2. In addition, we may check the facts with the user or his / her family as necessary.
3. Reference style "accident report style (Excel: 27KB)" (for facility section report)
4. Reference "Guidelines for Handling of Accidents in Housing for Elderly with Service (PDF: 407KB)"
5. Reference "Guidelines for Handling of Reports at the Time of Accidents in Nursing Homes (PDF: 409KB)" (including residential-type paid nursing homes)
6. Reference "Guidelines for Handling of Reports in the event of an accident in a light-paying nursing home (PDF: 399KB)"