Request an ID card at the counter

• If you have a family register in Yokohama, you can request it at any ward office or administrative service corner in Yokohama.
• MailingBut you can charge it.
• If you have a My Number Card, please contact us.OnlineBut you can charge it.

A power of attorney is not required if your spouse, parent, grandparent, child, or grandchild is requested by you. In this case, please indicate on the invoice that the request was made.

If proxy/agent is coming to the counter, you will need a power of attorney prepared by the person and identification documents of proxy/agent.

• It is available at the counter.
• In advancePage (outside site) of Yokohama-shi electronic application, report serviceYou can also download it.

• Driver's license
• Passport (passport)
• My number card (personal number card) or Basic Resident Register card with photo
• Resident Card or Special Permanent Resident Certificate

• If you do not have the above documents, you will be asked to confirm your identity at the counter by asking multiple questions such as health insurance card, pension notebook or basic number notice.
• A detailed list of identity verification documents is provided.About identity verification at the time of notification of change of resident family register and request of various certificationsPlease refer to the documentation.

• Please refer to the sample by yourself.
• Sample Power of Attorney (PDF: 145KB)

A power of attorney is not required if your spouse, parent, grandparent, child, or grandchild is requested by you. In this case, please indicate on the invoice that the request was made.

Monday-Friday, 8:45-17:00
From 9:00 a.m. to noon on the 2nd and 4th Saturday
※Excludes public holidays and New Year holidays
About ward office window opening agency of the second, fourth Saturday

From 7:30 a.m. to 7:00 p.m. Monday through Friday
Saturday and Sunday from 9 a.m. to 5 p.m.
※Excluding holidays and New Year holidays

Identification cards for family register that are not computerized cannot be given on the spot outside Hours of the ward office.

300 yen per copy
※You can use cash or electronic money (transportation, WAON, Rakuten Edy, nanaco) to pay the fee.

• Fees may be exempted according to laws and regulations, such as when submitting to the pension office to receive pension.
• For details Fees for certificates for family register and resident certificatePlease refer to the following page.