Web fund transfer reception service Frequently Asked Questions

Q1 Where is a financial institution that can use the web fund transfer application reception service?
A1 Includes 31 banks, including the Bank of Yokohama, Mizuho Bank, Sumitomo Mitsui Banking Corporation, Resona Bank, Japan Post Bank, JA Yokohama, Shinkin Bank, etc. (as of October 2023). For details, please check the National Health Insurance Premium (Web Fund Transfer Reception Service HP).

Q2 There is no financial institution you wish to apply at the target financial institution on the Web.
A2 Currently, applications cannot be made on the web except for the following financial institutions. If you wish to make a fund transfer other than the target financial institution, please apply at a paper fund transfer request form or at the ward office Insurance and Pension Division window. Financial institutions that are eligible for online applications will be considered to expand gradually.

Q3 When I entered the account holder's name field, a warning was displayed as "Includible characters are included." What should I do?
A3 Some characters (list of characters that cannot be entered on the system (PDF: 175KB)) cannot be used on the web fund transfer application reception site. Sorry to trouble you, but please enter the character (eg, high → high, zaki → Saki) and Hiragana.

Q4 After entering the applicant (account holder) information input field, even if you enter according to the full-width or half-width specified in the input field (full-width / half-width). A warning message was displayed. What should I do?
A4 There is a possibility that a double-width / half-width space, etc. may be entered. Please make sure that no space is entered.

Q5 An error occurred during the input.
A5 If you use the "Back", "Proceed", and "Reload" buttons in the browser are used, an error will occur.
　Press the specified button on the screen to proceed with the procedure. Please note that if you do not operate for more than 15 minutes, the timeout will occur. In that case, please apply from the beginning.

Q6 How do I enter because my account number is other than 7 digits?
A6 Please respond by putting 0 on the head. For details such as account number rules, please contact each financial institution.

Q7 I don't know how to operate and register at the financial institution site.
A7 For inquiries about the financial institution site, please contact each financial institution.

Q8 I applied for fund transfer at a store that does not handle fund transfer at a financial institution that carries out insurance premium fund transfer on the financial institution site. Can I make a direct debit?
A8 The stores that handle fund transfer for insurance premiums are as follows (PDF: 293KB). On the financial institution site, there is a system that does not limit the use of insurance premiums only at stores that handle fund transfers. Therefore, since it can be selected at stores other than the handling store, we will check the application status and inform you accordingly. I'm sorry, but please apply at the handling store.

Q9 I didn't receive an email with the result of the reception.
A9: The following possibilities are considered.
（１） If the registered e-mail address is incorrect
　→Please check your e-mail address and complete the procedure again.
（２） When countermeasures such as spam has been set
　→The email will be sent from "info@nekonet.co.jp". Please check the email settings, etc. and complete the procedure again.
（３） When mail rejection setting is set.
　→Please check the email settings, etc. and complete the procedure again.
（４） If you do not press "Return to storage institution", "Registration", etc. displayed on the final confirmation screen etc. on the financial institution site
　→The application has not been completed successfully. Since the re-registration e-mail, which is the notification, is sent after confirming the registration status, there is a time lag from the application procedure to sending the e-mail. If you have not received the e-mail of the reception result, please complete the procedure again.
　※For information on how to check, change, or cancel e-mail settings, check with the device manufacturer or mobile phone company.

Q10 After receiving the "Reception Completed" email, I received a "Request for Re-registration" email. What is the registration status?
A10 If you apply more than once, you may receive a "Registration Request" email after receiving the "Reception Result" email.
　In that case, the customer number in each email is different, so please check it.
　In addition, about contents that had you input, we may confirm from ward office later. Please be aware of it.

Q11 I applied for Q11, but I have not received a notice of start of fund transfer by e-mail.
A11 Notification of starting a fund transfer will be mailed at a later date. Please note that it will not be sent by e-mail.

Q12 The reception result email has arrived. Will the fund transfer start this month?
A12 As a general rule, if you apply by the 25th of each month, the fund transfer will start from the following fiscal year. You will be notified by postcard in the middle of the fund transfer start month, so please pay with a payment slip until then.

When applying for the Web Fund Transfer Service, the characters that cannot be entered are as follows.
List of characters that cannot be input on the system (PDF: 175KB)