Web fund transfer service Frequently Asked Questions

Q1 Where are the financial institutions that can use the Web fund transfer application reception service?
A1 31 banks including the Bank of Yokohama, Mizuho Bank, Sumitomo Mitsui Banking Corporation, Resona Bank, Japan Post Bank, JA Yokohama, Shinkin Bank, etc. (as of October 2023). For details, please check the National Health Insurance premium (Web fund transfer reception service HP).

Q2 The financial institution you wish to apply for is not the target financial institution on the Web.
A2 Currently, you cannot apply on the Web except for the following financial institutions. If you wish to make a fund transfer other than the target financial institution, please apply for a paper fund transfer request form or at the ward office Insurance and Pension Division window. The target financial institutions for application via the Web will consider expanding one after another.

Q3 When I entered the account holder's name field, a warning was displayed saying "It contains characters that cannot be used." What should I do?
A3 Some characters (list of characters that cannot be entered on the system (PDF: 175KB)) cannot be used on the Web fund transfer application reception site. Sorry to trouble you, but please enter it with a guesswork (eg, taka → high, zaki → Saki) or hiragana.

Q4 When you enter the applicant (account holder) information input field, even if you enter according to the full-width or half-width specified in the input field (full-width / half-width). A warning was displayed. What should I do?
A4 Full-width and half-width spaces may be entered. Please make sure that there is no space etc.

Q5 I encountered an error during the input.
A5 If you use the "Back", "Proceed", or "Reload" buttons on the browser, an error will occur.
　Press the specified button on the screen to proceed with the procedure. Also, please note that if you do not operate for more than 15 minutes, the timeout will occur. In that case, please apply from the beginning.

Q6 How do I enter because the account number is other than 7 digits?
A6 Please respond by putting 0 in the head. Please contact each financial institution for details such as account number rules.

Q7 I don't know how to operate and register at the financial institution site.
A7 For inquiries about the financial institution site, please contact each financial institution.

Q8 I applied for fund transfer at a store that does not handle fund transfer of financial institutions that carry out fund transfer of insurance premiums on the financial institution site. Can I make a direct debit?
A8 The stores handling fund transfer for insurance premiums are as follows (PDF: 293KB). On the financial institution site, it is not possible to restrict only stores that handle premium transfers. Therefore, since it can be selected other than the handling stores, we will check the application status and inform you accordingly. I'm sorry, but please apply at the handling stores.

Q9 I have not received an email with the acceptance result.
A9 The following possibilities are possible.
（１） If the registered email address is incorrect
　→Please confirm your e-mail address and complete the procedure again.
（２） When anti-spam measures are set for spam, etc.
　→Emails will be sent from "info@nekonet.co.jp". Please check the e-mail settings, etc., and complete the procedure again.
（３） When email rejection setting with URL is set
　→Please check the e-mail settings, etc., and complete the procedure again.
（４） If you do not press "Return to storage institution", "Registration", etc. displayed on the final confirmation screen etc. on the financial institution site
　→The application has not been completed successfully. Since the re-registered e-mail, which is the notification, is sent after confirming the registration status, there is a time lag from the application procedure to sending e-mail. If you have not received the e-mail of the acceptance result, sorry for your inconvenience, but please proceed again.
　※Check with the manufacturer of the device used or mobile phone company for information on how to check, change, or cancel e-mail settings.

Q10 After receiving the "Reception Completed" email, I received a "Re-registration Request" email. What is the status of registration?
A10 If you apply more than once, you may receive a "Re-register" email after receiving the "Reception Result" email.
　In that case, the customer number described in each email will be different, so please check it.
　In addition, about contents that had you enter, we may confirm from ward office later. Please be aware of it.

Q11 I have applied, but I have not received a notice of the start of fund transfer by e-mail.
A11 Notification of the start of fund transfer will be mailed at a later date. Please note that it will not be sent by email.

Q12 The reception result email has been received. Will fund transfer be started this month?
A12 In principle, if you apply by the 25th of each month, fund transfer will start from the following fiscal year. You will be notified by postcard in the middle of the month of fund transfer start, so please pay by payment slip until then.

The characters that cannot be entered when applying for the Web Fund Transfer Service are as follows.
List of characters that cannot be entered on the system (PDF: 175KB)