For inquiries regarding water supply, please contact the Water Works Bureau Customer Service Center.
Water Works Bureau Customer Service Center
Telephone: 045-847-6262 Fax: 045-848-4281
※Please be careful not to make a mistake.
Here's the text.
Last Updated July 8, 2024
In cooperation with Yokohama Water Co., Ltd. (outside site), City of Yokohama, Water Works Bureau received strong requests for cooperation among local governments from the Water Works Bureau (WASA-F) of the Fisarabad Water and Sewage and Drainage Master Plan Project (July 2016 to June 2019). In October 2019, we concluded a memorandum of understanding on technology exchange to contribute to mutual human resource development and the promotion of the water business.
After that, Yokohama Water Co., Ltd. has been entrusted with JICA's technical cooperation "Fisarabad Water Supply Business Management Improvement Project" (2022 (Reiwa 4) to February 2026 (Reiwa 8)) to link with the memorandum of understanding for technology exchange.
Signer | Water Works Bureau and City of Yokohama, Water Works Bureau |
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Purpose | Promote mutual human resource development and water business. |
Period | Until the end of March 2025 (Reiwa 7) |
Contents | ・Acceptance of trainees from the upper and lower Water Works Bureau (about 4 people 2 weeks) |
Based on this memorandum, the following training was conducted in Yokohama.
Date and time | September 30-October 5 (7 days) 2019 (Reiwa Gen) |
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Participant | Vice-Chair (two in total) Mr. Water Works Bureau, President and CEO |
Contents of the training | ・Lectures on water distribution management, fee management, etc. ・Memorandum of Understanding (October 2) ・Providing opportunities for business matching to five member companies of the Yokohama Water Business Council |
State of the Memorandum of Understanding
Demonstration of meter difference test
Demonstration of water distribution management model
Date and time | January 19 to February 1, 2020 (Reiwa 2) (14 days) |
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Participant | Fisarabad Chief and Chief Water Works Bureau Section 2, 2 staff members (4 in total) |
Contents of the training | ・Lectures on water distribution management, fee management, water purification treatment, etc. ・Providing opportunities for business matching to five member companies of the Yokohama Water Business Council |
Training in water leak investigation
Lecture on water purification treatment
Date and time | ・February 14 to 15 (2 days) 2021 (Reiwa 3) |
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Contents of the seminar | ・Sharing and exchanging opinions on "maintenance and management of water purification plants", "charge and customer management", "water distribution management and water supply services", etc. |
2021 (Reiwa 3) Exchange of opinions
2021 (Reiwa 3) Local participation
In Fisarabad, Pakistan, there is not enough water charge revenue, so the cost of operating pumps and other equipment necessary to deliver water cannot be covered, and the water supply time is limited to 6 hours a day.
In addition, since the water pressure is low throughout the city and only a small amount of water comes out of the faucet, there are many citizens who are not satisfied with such a condition, and only 40% of the water supply contractors are citizens.
City of Yokohama, Water Works Bureau has also supported the activities of the JICA Technical Cooperation Project through staff dispatch and the acceptance of trainees. In the project, we have demonstrated that improving water supply services will increase customer satisfaction, which will lead to an increase in water rate revenue, and provide guidance on the necessary technologies.
Refer to the JICA web page: Fisarabad Water Supply Business Management Improvement Project | Technical Cooperation Project | Projects - JICA (outside site)
On-site technical guidance
Training in Japan
Water Works Bureau Customer Service Center
Telephone: 045-847-6262 Fax: 045-848-4281
※Please be careful not to make a mistake.
International Business Division, Water Works Bureau Business Promotion Department
Telephone: 045-671-3080
Telephone: 045-671-3080
Fax: 045-212-1169
Email address: su-kokusaijigyo@city.yokohama.lg.jp
Page ID: 409-002-375