Credit card payment

• You will need a "customer number" when applying. Please prepare "news such as water supply, sewer water consumption" (meter reading vote) at hand.
• It takes about one month to pay the credit card.
• Depending on the credit card you are using, you may be able to apply on the credit card company website or application form.

“City of Yokohama, Water Works Bureau Credit Payment Application Procedures” (external site)

• Customers who are registered as City of Yokohama, Water Works Bureau Web membersWEB member-only pageYou can also apply for it.
• You may not be able to temporarily apply for credit payment from the City of Yokohama, Water Works Bureau WEB Member Credit Application page or WEB Member Website due to site maintenance, etc. If access is not possible, an error screen such as "404 not found" may be displayed. In that case, please wait a while and access again.
• "It's very crowded now. Sorry to trouble you, but please wait a while and proceed again. " In that case, please follow the procedure again after some time.

Please accept the credit card payment application form by mail or contact the Water Works Bureau Customer Service Center.

Please check the name of the issuing card company on the back of the credit card and see the following items.

Credit cards issued by the following companies do not need to re-apply even if the credit card expires.
・JCB Co., Ltd.
・UC Card Co., Ltd.
・JACCS Co., Ltd.
・Mitsubishi UFJ Nikos Corporation
・UCS Co., Ltd.
・AEON Financial Service Co., Ltd.
・Life Card Co., Ltd.
・Credit Saison Co., Ltd.
(in no particular order)

Credit cards issued by a company other than the above "Credit card that can be used without reapplying when the card is updated" can be paid by credit card if it has the following logo However, when the card is renewed, you will need to reapply for credit card payment.

1. Payment will be made once.
2. It is not eligible if water rates exceed the card usage limit.
3. Due to the relationship between the credit card company's deadline and the meter reading date of City of Yokohama, Water Works Bureau and other administrative circumstances, billing for this month may be delayed in the following month.

1. In the following cases, applications will not be accepted. City of Yokohama, Water Works Bureau will inform you that you will not be able to handle the water supply location, the registered billing address, or the cardholder Address, and will continue with the conventional payment method.
   • When multiple facilities are billed in total (group lump-sum payment)
   • If the validity of the credit card cannot be confirmed
   • If the contents of the application form are incomplete
   • If the cardholder's Address is outside Japan
2. It takes about one month to complete the procedure.
3. The department in charge (045-337-0473) may contact you to confirm the details of the application.

1. Payment will be made in accordance with the terms and conditions of the card company.
2. City of Yokohama, Water Works Bureau will not issue a receipt or any other written notice of receipt.
   Please check the usage statement from the credit card company.
3. For water charges etc. that were read before the application procedure is completed, please pay using the conventional payment method.
4. If your credit card is renewed due to expiration date, etc., please apply for credit card payment again with the updated credit card.
5. In the following cases, only such requests will be made directly by City of Yokohama, Water Works Bureau via a delivery notice.
   • If the amount charged per transaction exceeds 100,000 yen
   • If credit card payment is not possible due to credit card company regulations, such as exceeding the credit card usage limit
   • Other administrative reasons
6. In the following cases, credit card payment will be canceled. After that, we will request the delivery notice directly from City of Yokohama, Water Works Bureau.
   • If credit card charges are not made for a long time
   • When credit card validity cannot be confirmed
   • Other administrative reasons

※At the discretion of the credit card company, the validity and limit of the credit card may be confirmed.

1. A new application is required.
   • Application from the InternetCity of Yokohama, Water Works Bureau Credit Payment Application Procedure" (external site)
   • Order a special application form and apply.Credit card payment application form mail acceptanceOrWater Works Bureau Customer Service Center）
2. Until the newly applied credit card is registered, you will be charged to the current credit card. Once you have completed your new credit card registration, your billing address will automatically switch to the new credit card.
3. If it is necessary to confirm the details of the application, the department in charge (045-337-0473) may contact you.

In the case of credit card payment, the credit card company checks the validity / invalidity of the card, the limit, etc., performs data processing such as securing credit slots (use slots), and performs payment processing based on the results determined by the card company.
This time, a delivery notice has been sent out for the customer's card because the card company has determined that payment is not possible.
In the past, in payments through international brands (VISA/Master), even if the registered card has expired, if the billing amount is less than a certain amount, the card company does not check the validity etc. The settlement was completed without checking the validity etc. However, at the request of the card company, the effectiveness of all bills will be checked from the water charge in September 2023.
Therefore, if payment becomes impossible due to checking the validity of the card company, Water Works Bureau sends a delivery notice.

For customers who receive the delivery notice, please do the following.

• For this request, please pay with the delivery notice.
• Please confirm that the card information registered by the customer at the time of application has not expired.
• If the expiration date has expired, customers who wish to continue paying the card will need to apply again, so please apply. (Excluding credit cards that have direct contracts with Water Works Bureau)

※Please refer to how to apply for credit card payment (re-application such as card renewal is also here).
※Until the renewal procedure is completed, please pay using the delivery notice (payment form).
※About bill such as water charges that occurred before procedure is completed, we cannot request new registration card.