Credit card payment

Credit cards can be used to pay water charges and sewerage usage fees.

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　Water Works Bureau enters into credit card payment agreements with credit card companies.
　Among them, there are credit cards that make a direct contract with a credit card company, and a credit card payment is made through the card company's international brands (such as VISA and Master).
　For settlement, the credit card company checks whether the card is valid or invalid, the limit, etc., performs data processing such as securing a credit frame (use frame), and performs settlement processing based on the results determined by the credit card company. We are doing.
　　

　JCB Co., Ltd., Ucy Card Co., Ltd., Jacks Co., Ltd., Life Card Co., Ltd., Mitsubishi UFJ Nikos Co., Ltd., UCS Co., Ltd., Credit Saison Co., Ltd., AEON Financial Services Co., Ltd.

　This time, the customer who received the delivery notice checked the validity, limit, etc. of the card, and secured a credit frame (use frame), etc., and as a result, the customer's card was transferred from the card company. A delivery notice was sent out because it was determined that settlement was impossible.
　Until now, in payments through international brands (VISA / Master), if the registered card has expired, but if the card company is less than a certain amount, check the validity etc. Payment was completed without checking the validity. However, at the request of the card company, all bills charged from the water charge in September 2023 will be checked for validity.
　Therefore, if the validity check of the card billing after September is not checked, Water Works Bureau will send a delivery notice.

　Customers who receive the delivery notice should do the following:

　Please refer to how to apply for credit payment (re-application for card renewal etc.) before applying.　
　In addition, about bill such as water charges that occurred before procedure completion, we cannot claim to new registration card.
　Until the renewal procedure is completed, please pay using the delivery notice (payment form).

　In a claim made to a credit card company in October 2023, some customers were mistaken for the credit card company's system.
　Some customers are eligible for the delivery notice stating that "This fee could not be handled by the credit company, so please pay with this slip."
　The delivery notice with the same statement has been issued for another reason (such as expiration date).
　Customers who receive a delivery notice even though their registered credit card has not been updated since the application for credit card payment to Water Works Bureau may have suffered an error transaction in the system.
　Unfortunately, Water Works Bureau does not receive detailed information on the details of the error details from the card company, so it is not possible to confirm whether the error was made in the system or whether the error was caused by checking the card's validity.

[Request]
　We apologize for any inconvenience this may cause, but this time, please pay with the delivery notice.　
　Among the customers who have issued a delivery notice, many customers whose credit card has expired in addition to those whose credit card has expired in addition to those who have been mistaken in the system. For this reason, all customers who contact Water Works Bureau are encouraged to apply for a credit card payment.
　
[Note]　
　Beware of Water Works Bureau and suspicious individual, who deceives the card business.　

　For credit card payment, you can apply from the Internet or by mail using a card company common application form.
　Please refer to the following information for each application method.
　Please note that it takes about one month to complete the credit card payment procedure.
　Depending on the credit card used, you may be able to apply on the credit card company's website or on the application form.
　※　When applying, you will need a "customer number" so please have your meter reading slip at hand.

・You can apply from the application-only page.
Click here for the City of Yokohama, Water Works Bureau Credit Payment Application Procedure (external site). (External Site)
・Customers who have already registered as City of Yokohama, Water Works Bureau WEB members can apply from the WEB member page.
Click here for the "Web Member Site" page.

　※　City of Yokohama, Water Works Bureau WEB Member Credit Application Page and Web Member Site Maintenance
　　You may not be able to apply temporarily or access may not be able to access it. When access is inaccessible
　　Error screens such as "404 not found" may be displayed. In that case, please ask for access again after a while.
　　Yes.

　"It's very crowded now. Sorry for your inconvenience, but please apply again after a while. "
　In that case, please wait for a while and then proceed again.

・You can order a card company common application form via the Internet.
　Click here for credit card payment application form.
・You can order a common application form for each card company by phone. Please contact the Customer Service Center.
　Click here for more information.

Please refer to the following sections for more information on available credit cards.
・A credit card that can be used without reapplying credit card payment when the card is renewed.
・A credit card that requires reapply for credit card payment when the card is renewed.

Credit cards issued by the following companies do not need to reapply even if the credit card expiration date is renewed.
・JCB Co., Ltd.
・UC Card Co., Ltd.
・JACCS Co., Ltd.
・Mitsubishi UFJ Nikos Co., Ltd.
・UCS Co., Ltd.
・AEON Financial Service Co., Ltd.
・Life Card Co., Ltd.
・Credit Saison Co., Ltd.
(in no particular order)

Credit cards issued by companies other than those listed in the above "Credit card that can be used without re-application for credit card payment when the card is renewed" can be used as long as the following logo is included.
However, when the card is renewed, you will need to reapply for credit card payment.

1. Payments will be made only once.
2. Not applicable if the water charge exceeds the card usage limit.
3. Due to the relationship between the credit card company deadline and the meter reading date of City of Yokohama, Water Works Bureau and other administrative reasons, billing for this month may be delayed to the following month.

　１．In the following cases, applications will not be accepted. City of Yokohama, Water Works Bureau, where water usage is used and registered billing
　　We will notify you of your address or your card holder, Address, that you will not be able to handle it, and will continue the conventional payment method.
　　　・When multiple facilities are billed in total (collective lump sum payment)
　　　・If the validity of the credit card cannot be confirmed.
　　　・If the contents of the application form are incomplete.
　　　・If the card holder Address is outside Japan
　２．It will take about one month to complete the procedure.
　３．The department in charge (045-337-0473) may contact you to confirm your application details.

　１．Payment will be made based on the membership terms and conditions of the card company.
　２．City of Yokohama, Water Works Bureau will not issue a receipt or any other document notifying the receipt of the receipt.
　　Please refer to the following documents.
　３．For water charges, etc., which were read before the application procedure is completed, please pay using the conventional payment method.
　４．If your credit card is renewed due to expiration date, etc., please apply for an updated credit card.
　５．In the following cases, only the applicable request will be made directly from City of Yokohama, Water Works Bureau by the delivery notice.
　　　・When the amount charged at one time exceeds 100,000 yen
　　　・When credit card payment cannot be made due to credit card company regulations, such as exceeding the credit card usage limit
　　　・Other administrative reasons
　６．In the following cases, credit card payments will be discontinued. Subsequently, the delivery notice directly from City of Yokohama, Water Works Bureau.
　　I'll charge you.
　　　・When billing by credit card has not been made for a long period of time
　　　・When the validity of the credit card is no longer valid
　　　・Other administrative reasons
　　　　※　At the discretion of the credit card company, the validity and limit of the credit card may be confirmed.

1. You will need to apply for a new one. Please apply from the dedicated application form (please contact the Water Works Bureau Customer Service Center) or the City of Yokohama, Water Works Bureau WEB Credit Application Page (external site).
2. Until the newly applied credit card is registered, you will be charged to your current credit card. When the new credit card registration is completed, it will switch automatically.
3. When there is confirmation of the contents of the application, etc., the department in charge (045-337-0473) may contact you.