Ninshin SOS Yokohama (LINE Consultation) Terms of Service

This account can lead to stable pregnancy, childbirth, and child care by providing correct information and providing necessary consultation support during unstable periods from pregnancy to postpartum for those who have unexpected pregnancy and childbirth. It is a consultation desk mainly for Yokohama citizens for the purpose of preventing child abuse.

• Consultation services under this account are assigned to business managers, operation managers, and supervisors who have sufficient knowledge and experience in SNS consultation services, and specialized counselors (hereinafter referred to as "consultants, etc." ).
• The reception date and time by the counselor is from 10 am to 9:30 pm every day. A reply to a consultation sent outside Reception hours will be sent to Reception hours the following day. Even if the consultation is within the reception date and time, if the consultation is crowded, it may be handled the next day.
• One consultation time will increase or decrease depending on the content of the consultation (approximately 60 minutes). "within 60 minutes" indicates the approximate guide for consultation, not mechanically end in time.
• If there is no response for a certain period of time, we will send a message and end the consultation.
• As a general rule, continuous consultation cannot be accepted.
• We cannot respond to consultations that require medical practice, such as diagnosis of disease names, presentation of treatment methods, judgment of medical treatment currently receiving medical treatment, and specialized knowledge such as law and tax.
• In times of congestion such as concentration of consultation, we cannot respond immediately and may have to wait for a long time. If you are in a hurry, please consider using "Telephone Consultation".
• In order to respond to the consultation of many people, if the consultation is crowded, the first-time user may be given priority, or the order may change depending on the content of the consultation.
• Consultations in this account are made only by text-form exchange (chat). Even if you send images, videos, text data, etc., we cannot respond.
• We cannot respond to consultations on how to set up and use LINE apps using smartphones, mobile phones, and personal computers.
• The contents of the consultation in this account will be shared only between the counselor, the trustee and Yokohama City.

The User shall not perform any of the following acts: If the operator determines that it violates or is likely to violate the compliance items, it is possible to report the user account and take other necessary measures without notifying the user in advance. You.

• Acts that violate or may violate public order and morals, laws and regulations
• Acts related to crime
• Acts that infringe on the human rights of third parties
• Acts that infringe on the intellectual property rights of third parties
• Acts that cause inconvenience or damage to third parties
• Sales, advertising, advertising, solicitation, and other commercial activities
• The act of destroying information resources with viruses, etc.
• Acts such as copying, falsification, reprinting, etc. of reply
• The act of posting false content or misidentification, such as impersonating another person
• The act of creating and distributing programs aimed at illegal invasion of information resources
• Acts that interfere with the normal operation of this account and system
• Other actions that Yokohama City deems inappropriate

By agreeing to these Terms, you are deemed to have agreed to the LINE Operation Policy of the City of Yokohama, Child and Youth Bureau Regional Child Care Support Division, which stipulates the handling of personal information.

• When using this account, you will be responsible for all expenses such as equipment such as smartphones, mobile phones, personal computers, communication costs such as Internet lines, and software including browsers and LINE applications.
• This account may be canceled or the contents may be changed without notice.
• Terms of Service are subject to change without prior notice. The latest terms and conditions will be posted on the Yokohama City website.