Nshin SOS Yokohama (LINE Consultation) Terms of Service

This account will provide stable pregnancy, childbirth and child-rearing by providing correct information and necessary consultation support during the unstable period from pregnancy to postpartum, providing accurate information and necessary consultation support during the unstable period from pregnancy to postpartum. This is a consultation desk mainly for Yokohama citizens for the purpose of preventing child abuse.

• Consultation services with this account will be conducted by a business manager, operation manager, and supervisor who have sufficient knowledge and experience in SNS consultation services, and specialized counselors (hereinafter referred to as “consultants, etc.” ).
• The reception date and time by the counselor is from 10 am to 9:30 pm every day. A reply to consultations sent outside of Reception hours will be within Reception hours. Even if the consultation is within the reception date and time, if the consultation is crowded, the next day may be handled the next day.
• One consultation time will increase or decrease depending on the content of the consultation (approximately 60 minutes). "Within 60 minutes" indicates the approximate guide for consultation and does not end mechanically in time.
• If there is no response for a certain period of time, the consultation will be terminated after sending a message.
• As a general rule, we will not be able to accept consultations.
• We cannot respond to consultations that require specialized knowledge such as diagnosis of disease names, presentation of treatment methods, judgments on whether or not you are currently receiving medical treatment, as well as consultations that require specialized knowledge such as law and tax.
• In the event of congestion, such as consultation is concentrated, we may not be able to respond immediately, and we may have to wait for a long time. If you are in a hurry, please consider using "Telephone Consultation".
• In order to respond to consultations from many people, if consultations are crowded, priority may be given to those who are used for the first time, or the order may be changed depending on the content of the consultation.
• Consultation on this account will be made only by text exchange (chat). Even if you send images, videos, text data, etc., we cannot respond.
• We cannot respond to consultations on how to set up and use LINE apps using smartphones, mobile phones, and personal computers.
• The contents of the consultation on this account will be shared only between counselors, trustees, and Yokohama City.

Users shall not engage in any of the following acts: If the operator determines that it violates or is likely to violate the compliance matters, it may notify the user account and take other necessary measures without prior notice to the user in advance. .

• Acts that violate or may violate public order and morals, laws and regulations
• Acts related to crime
• Acts that infringe on human rights of third parties
• Acts that infringe on the intellectual property rights of third parties
• Acts that cause inconvenience or damage to third parties
• Sales, publicity, advertising, solicitation, and other commercial activities
• Acts of destroying information resources with viruses
• Acts such as copying, tampering, reprinting, etc.
• The act of posting false content or misidentification, such as impersonating another person
• The act of creating and distributing programs aimed at illegal intrusion into information resources
• Acts that interfere with the normal operation of this account and the system
• Other acts that Yokohama City deems inappropriate

By agreeing to these terms, the user is deemed to have agreed to the City of Yokohama, Child and Youth Bureau Regional Child Care Support Division LINE Operation Policy, which stipulates the handling of personal information.

• When using this account, you will be responsible for all equipment such as smartphones, mobile phones, personal computers, communication costs such as Internet lines, and software including browsers, LINE apps, etc.
• This account is subject to cancellation or change its contents without notice.
• Terms of Use are subject to change without prior notice. The latest terms of service will be posted on the Yokohama City website.