City of Yokohama, Child and Youth Bureau Regional Child Care Support Division LINE Operation Policy

This operation policy stipulates the policy for the City of Yokohama, Child and Youth Bureau Regional Child Care Support Division to operate the LINE official account "Ninshin SOS Yokohama" (hereinafter referred to as "this account").

The City of Yokohama, Child and Youth Bureau Regional Child Care Support Division will provide the following services for LINE, a communication application provided by LINE Corporation, and this account on the LINE Platform.

We provide consultation support for those who are worried about unexpected pregnancy, giving birth to children, and raising children.

The operation of this account is responsibly managed by the City of Yokohama, Child and Youth Bureau Regional Child Care Support Section Manager and operated by a business entrusted by Yokohama City. The operation manager will always be able to view the interaction between the consultant and the consultant employed by the business operator (hereinafter referred to as "consultant").

The counselor will respond individually to messages from users sent to this account. In addition, general opinions and consultations regarding municipal administration sent to this account will be answered in this section in the case of businesses related to the City of Yokohama, Child and Youth Bureau Regional Child Care Support Division, but in the case of businesses outside the jurisdiction, we cannot respond Please be careful.

Every day from 10 a.m. to 9:30 p.m.

The collection, use, and management of personal information on this account will be handled appropriately as follows, based on the Yokohama City Personal Information Protection Ordinance (Yokohama City Ordinance No. 6, February 2005).

Through this account, information about individuals provided by the City of Yokohama, Child and Youth Bureau Regional Child Care Support Division that can "identify a specific individual" by name, date of birth and other descriptions (Address, Phone number, title, etc.).
In addition, even if a specific individual is not known in each information, if a specific individual is identified by combining such information and some publicly available information, such information also falls under "personal information".

When the City of Yokohama, Child and Youth Bureau Regional Child Care Support Division collects personal information through this account, in principle, it shall collect it from the user himself and, in principle, information on thoughts, beliefs, religions, and personal information that may cause social discrimination.

The purpose of use will be clearly specified to the user in principle, and the collected personal information will be used within the scope of the purpose of use specified in advance. In addition, we do not use the collected personal information beyond the scope of the purpose of use or provide it outside the city in principle. However, statistical information that does not contain personal information may be created as necessary or provided to others.

Personal information collected by the City of Yokohama, Child and Youth Bureau Regional Child Care Support Division will be strictly managed and appropriate measures will be taken to prevent leakage, unauthorized leakage, falsification, etc. Personal information that no longer needs to be stored for the purpose of use will be securely and promptly erased.

• The City of Yokohama, Child and Youth Bureau Regional Child Care Support Division assumes no responsibility for any actions taken by you in connection with this account.
• The City of Yokohama, Child and Youth Bureau Regional Child Care Support Division is not responsible for any troubles or damages between users and third parties in connection with this account.
• If a user engages in any act that violates the LINE Terms of Use or acts that Yokohama City deems inappropriate through this account, we will take measures to block the user's account and deem it appropriate.
• The user can use this account anonymously and does not identify the individual, but in the event of an emergency, such as when it is determined that there is a danger to the body or life, contact the police, related organizations, etc. , May be safe.
• The City of Yokohama, Child and Youth Bureau Regional Child Care Support Division is not responsible for any other damages arising in connection with this account.

The operation policy of this account is subject to change without prior notice. The latest operation policy will be posted on the Yokohama City website.

This account may be canceled or the contents may be changed without notice.