For inquiries regarding water supply, please contact the Water Works Bureau Customer Service Center.
Water Works Bureau Customer Service Center
Phone: 045-847-6262 Fax: 045-848-4281
※Please be careful not to make a mistake.
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- Inquiries by email regarding water supply
Here's the text.
Inquiries by email regarding water supply
Last update date April 23, 2024
About email inquiries during Golden Week
From Friday, April 26, 2024 to Tuesday, May 7, 2024, we will have time to respond to inquiries by e-mail in order to enter the closed period.
If you have a hurry, such as abnormal water quality or water leakage from the road, please contact the Customer Service Center by phone or fax.
(In addition, even at the Customer Service Center, depending on the content of the inquiry, it may take some time, such as contacting you back from the department in charge.)
Water Works Bureau Customer Service Center
Phone: 045-847-6262 ※Please be careful not to make a mistake.
FAX: 045-848-4281
About inquiry by email
For inquiries by email, it may take some time to respond.
(Saturdays, Sundays, public holidays, and New Year's holidays will be handled after the next business day.)
Please also refer to "Frequently Asked Questions Q&A".
※Inquiries about direct debit and credit card payments are increasing.
Click here for frequently asked questions about direct debit and credit card payment.
In addition, we do not accept requests related to contracts and procedures by e-mail because it is difficult to confirm whether the contractor is the contractor.
Please contact the Water Works Bureau Customer Service Center.
Water Works Bureau Customer Service Center
Phone: 045-847-6262 Fax: 045-848-4281
※Please be careful not to make a mistake.
For inquiries that cannot be answered by e-mail
For inquiries regarding the following content, we will not be able to respond or request by e-mail.
Please contact the Water Works Bureau Customer Service Center.
Water Works Bureau Customer Service Center
Phone: 045-847-6262 Fax: 045-848-4281
※Please be careful not to make a mistake.
・Confirmation of personal information of customers managed by Water Works Bureau (water consumption, charge, customer number, etc.) |
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About opinion, request about water supply business, please use "suggestion from citizen".
When sending an email
For inquiries by e-mail, please send us the following.
We may not be able to answer anonymous questions.
- Name (required)
- Address (required)
- Contact information (required)
- Customer number (The 9-digit number indicated in the notice of meter reading, etc.) Example: 12-34-56789)
- Details of your inquiry (required)
The personal information we receive will be properly managed and used only to respond to inquiries.
Send an inquiry email
For inquiries to this page
Water Works Bureau Water Supply Service Department Service Promotion Section
Phone: 045-671-3073
Phone: 045-671-3073
Fax: 045-212-1168
Email address: su-sabisu@city.yokohama.jp
Page ID: 254-858-707
