Yokohama City The Long-term Care Insurance General Information Brochure (Heart page)

Please use the functions attached to Acrobat Reader to read out each linked PDF file.

This is the web version of the Heart Page.
※This site is created by Heart Medical Care Co., Ltd., which is jointly created by The Long-term Care Insurance General Information Brochure (Heart Page).
※The posted information is created based on the 2024 Heart page (booklet).
※About establishment information, it is created based on list of establishments published in heart page for 2024.

The booklet is distributed at each ward office Elderly and Disabled Support Division, Yokohama City Hall Citizen Information Center (3rd floor of the City Hall).
※The contents of the publication are as of the time of publication of the booklet (end of April 2024).

The list of business operators is posted in the booklet itself.
※In Heart Page Navi (outside site), information on the list of establishments published in the booklet is posted.

The MP3 format of the 2021 edition brochure is posted.
※The contents of the telephone and fax numbers are also as of the time of publication of the booklet (end of April 2021).
※Regarding the figures in the graphs read in each voice data, the value of each item may not match the total value for each item due to fractional adjustment.

• Table of Contents (Music File (MP3): 1,821KB)
• Future image of 2025 and Yokohama-type community-based comprehensive care system, Yokohama community-based comprehensive care plan (music file (MP3): 4,041KB)
• Mechanism of care insurance system (music file (MP3): 1,222KB)
• Target person of The Long-term Care Insurance (music file (MP3): 2,733KB)
• Premiums for those aged 1.65 or older (first insured) (music file (MP3): 8,311KB)
• 2. If you are having trouble paying insurance premiums (Music file (MP3): 1,543KB)
• Insurance premiums for those aged 3.40 to 64 (second insured) (music file (MP3): 270KB)
• About premium 4. If you are late for insurance premiums (Music file (MP3): 2,957KB)
• Service Usage Procedure 1. Flow to Service Use (Music File (MP3): 1,566KB)
• Use procedure of service 2.1 Receive certification for long-term care (Music file (MP3): 1,994KB)
• Procedures for using the service 3.2 Those who have been certified as requiring nursing care 1-5 (music file (MP3): 2,052KB)
• About service use procedure 4. About home care support company (music file (MP3): 885KB)
• Procedures for using services 5.3 Those who have been certified as requiring support 1.2, those who are eligible for business (music file (MP3): 928KB)
• How to use the service 6. About the Regional Comprehensive Support Center (Music File (MP3): 1,122KB)
• Service usage procedure 7. Contracts with operators (music file (MP3): 1,987KB)
• The Long-term Care Insurance's home service has a usage limit (Music File (MP3): 1,261KB)

• Table of Contents (Music File (MP3): 298KB)
• Available services 1. Types of The Long-term Care Insurance Service (Music File (MP3): 5,168KB)
• Available services 2. Services used at home (music file (MP3): 8,248KB)
• Available services 3. Services to use (stay) at facilities (music file (MP3): 9,572KB)
• Available services 4.24 hours a day service (music file (MP3): 3,016KB)

• Table of Contents (Music File (MP3): 233KB)
• Available services 5. Services to improve the living environment (music file (MP3): 5,548KB)
• Available services 6. Residential services (music file (MP3): 3,169KB)
• Available services 7. Facility-based services (music file (MP3): 9,203KB)

• Table of Contents (Music File (MP3): 582KB)
• 1. When you use the The Long-term Care Insurance Service, you will pay the service cost according to the user's burden ratio (Music File (MP3): 4,004KB).
• About user burden of service 2. Judgment of user burden ratio is made based on August 1 every year (music file (MP3): 1,230KB)
• About user burden of service 3. When there is traffic accident (music file (MP3): 1,343KB)
• About user burden of service 4. Reduction of user burden Large amount of nursing care service costs (music file (MP3): 3,214KB)
• 5. Reduction of the burden of food and room charges <The Long-term Care Insurance burden limit certificate> (Music file (MP3): 5,662KB)
• About service user burden 6. High-priced medical care and high-cost nursing care combined system (music file (MP3): 2,115KB)
• About service user burden 7. Reduction of other user burden (music file (MP3): 6,959KB)

• Table of Contents (Music File (MP3): 278KB)
• Services other than The Long-term Care Insurance (Music File (MP3): 13,884KB)
• Where can I make a complaint? (Music file (MP3): 1,585KB)
• Inquiries (Music File (MP3): 4,578KB)
• Care prevention and health promotion service for elderly people (music file (MP3): 4,659KB)

※The multilingual version of the 2021 edition brochure is posted.
　The contents of the telephone and fax numbers are also as of the time of publication of the booklet (end of April 2021).