Yokohama City The Long-term Care Insurance General Information Brochure (Heart Page)

Please use the functions provided with Acrobat Reader to read out each linked PDF file.

This is the web version of the Heart page.
※This site is created by Heart Medical Care Co., Ltd., which creates the The Long-term Care Insurance General Information Brochure (Heart Page).
※The posted information is based on the 2023 version of the Heart Page (booklet).
※Business information is created based on the list of establishments published on the Heart page for 2023.

The booklet itself is distributed at each ward office Elderly and Disabled Support Division and Yokohama City Hall Citizen Information Center (city hall 3rd floor).
※The contents of this publication are as of the time of publication of the booklet (as of April 2023).

A list of business operators is available in the booklet itself.
※On Heart Page Navi (outside site), information on the list of offices listed in the booklet is posted.

The MP3 format of the 2021 edition of the brochure is posted.
※Contact: Telephone and fax numbers are also available at the time of publication of the booklet (end of April 2021).
※Regarding the figures in the graph reading out in each audio data, the value of each item may not match the total amount due to rounding adjustment.

• Table of Contents (Music file (MP3): 1,821KB)
• Future image aiming at 2025 and Yokohama-type community-based comprehensive care system, Yokohama community-based comprehensive care plan (music file (MP3): 4,041KB)
• Structure of care insurance system (music file (MP3): 1,222KB)
• Target audience of The Long-term Care Insurance (music file (MP3): 2,733KB)
• About premium of 1.65 years or older (first insured person) (music file (MP3): 8,311KB)
• About insurance premium 2. If you have trouble paying insurance premiums (music file (MP3): 1,543KB): 1,543KB)
• Insurance premium (music file (MP3): 270KB) for those aged 3.40 to 64 years old (second insured)
• About insurance premium 4. When insurance premium is delinquent (music file (MP3): 2,957KB)
• Service usage procedure 1. Flow until service use (Music file (MP3): 1,566KB)
• Service usage procedure 2.1 Receive certification for long-term care (music file (MP3): 1,994KB)
• Service usage procedure 3.2 Those who have been certified as needing nursing care 1-5 (music file (MP3): 2,052KB)
• Use procedure 4. About home care support company (music file (MP3): 885KB)
• Service usage procedure 5.3 Those who have been certified for support 1.2 required, those who are eligible for business (music file (MP3): 928KB)
• Use procedure 6. About Local Elderly Care Management Center (Music file (MP3): 1,122KB)
• Service usage procedure 7. About contract with company (music file (MP3): 1,987KB)
• The Long-term Care Insurance's home service has a usage limit (music file (MP3): 1,261KB).

• Table of Contents (Music file (MP3): 298KB)
• Available services 1. The Long-term Care Insurance service types (music file (MP3): 5,168KB)
• Available services 2. Services used at home (music file (MP3): 8,248KB)
• Available services 3. Services that go to (stay) facilities (music file (MP3): 9,572KB)
• Available services 4.24 hours a day (music file (MP3): 3,016KB)

• Table of Contents (Music file (MP3): 233KB)
• Available services 5. Services that prepares the living environment (music file (MP3): 5,548KB)
• Available services 6.Residential services (Music file (MP3): 3,169KB)
• Available services 7. Facility-based services (music file (MP3): 9,203KB)

• Table of Contents (Music file (MP3): 582KB)
• 1. When using the The Long-term Care Insurance service, the service fee will be paid according to the user's share (music file (MP3): 4,004KB)
• About user burden of service 2. Judgment of user burden ratio is determined based on August 1 every year (music file (MP3): 1,230KB)
• About service user burden 3. In the event of a traffic accident (music file (MP3): 1,343KB)
• About the user burden of service 4. Reduction of user burden Large amount of nursing care service costs (music file (MP3): 3,214KB)
• About service user burden 5. Reduction of burden of food expenses, room charges <The Long-term Care Insurance burden limit certificate> (music file (MP3): 5,662KB)
• About user burden of service 6. High-priced medical care, high-cost nursing care combined system (music file (MP3): 2,115KB)
• 7. Other user burden reduction of user burden (music file (MP3): 6,959KB)

• Table of Contents (Music file (MP3): 278KB)
• Services other than The Long-term Care Insurance (music file (MP3): 13,884KB)
• Where should I file a complaint? (Music file (MP3): 1,585KB)
• Inquiries (Music file (MP3): 4,578KB)
• Care prevention, health promotion service for elderly people (music file (MP3): 4,659KB)

※A multilingual version of the 2021 edition of the brochure is posted.
　Contact: Telephone and fax numbers are also available at the time of publication of the booklet (end of April 2021).