Harassment measures business for nursing care providers

If you are a staff member working at a nursing care site and have any problems with rants or violence from a user or his / her family, first consult the Harassment Consultation Center.

　Harassment consultation center for Yokohama-shi care company
　ＴＥＬ： ０１２０－８８０－０２１
　Email: https://wcan-media.com/yokohama-consultation-center1/ (external site)
　　　(You can fill out the inquiry form in the above address and send it by e-mail.) 　

Date of reception: Monday to Friday (excluding Saturdays, Sundays and holidays and from December 29 to January 3)
Reception hours: From 9:00 to 17:00
(E-mail is accepted 24 hours a day, correspondence is from 9:00 to 17:00)
Acceptance method: Phone or email

We have created a leaflet for the Harassment Consultation Center to inform nursing care establishments about the Harassment Consultation Center in an easy-to-understand manner.
Please use it when posting it in the workplace or distributing it to the staff of the office.

A4 leaflet (download page) (PDF: 1,487KB)
A3 Two-fold leaflet (download page) (PDF: 1,403KB)

　In Yokohama-shi, we carry out "Harassment measures business for care company" from April, 2024 so that person working in care establishment in Yokohama-shi and elderly person facility can work in peace. .
　The main business details are as follows.
　（１） Establishment of a consultation desk for harassment measures for nursing care providers
　（２） Establishment of a window for legal consultation
　（３） Implementation of training for nursing care providers

※This project will be entrusted to Will Can Co., Ltd. by Yokohama City.

　We have set up a dedicated window to receive consultation from nursing care staff, etc. regarding harassment (*) at nursing care sites received from nursing care service users and their families.
　If you have any problems dealing with harassment received from users and their families at nursing care establishments or facilities for the elderly, please consult the following consultation center.
　Consultations are accepted by phone or email.
　
　Harassment consultation center for Yokohama-shi care company
　ＴＥＬ： ０１２０－８８０－０２１
　Email: https://wcan-media.com/yokohama-consultation-center1/ (external site)
　　　　 (You can fill out the inquiry form in the above address and send it by e-mail.)

Date of reception　：Monday to Friday (excluding Saturdays, Sundays and holidays and from December 29 to January 3)

Reception hours: From 9:00 to 17:00
(E-mail is accepted 24 hours a day, correspondence is from 9:00 to 17:00)
Acceptance method: Phone or email

It applies to nursing care staff working at the following establishments and facilities in Yokohama City.

（１） Home service offices

　Home care support, care prevention support, home care, home bathing care, home nursing, home rehabilitation, home care management guidance, tsusho care, tsusho rehabilitation, short-term entrance life care, short-term entrance care, welfare equipment lending, specific welfare equipment sales

（２） Community-based service offices

　Regular patrol / ad-hoc home-visit nursing, night-time home-visit nursing, dementia-responsive outpatient care, community-based outpatient care, small-scale multifunctional home care, nursing small-scale multifunctional home care, dementia-responsive cohabitation care, community-based specific facility resident life care, community-based nursing home welfare facility resident life care

（３） Elderly facilities

　Nursing homes for the elderly, nursing homes for the elderly, nursing homes for the elderly, nursing homes for the elderly, nursing homes for the elderly, nursing homes for the elderly, nursing homes for the elderly, nursing homes for the elderly, housing-type paid nursing homes

（※） What is harassment at nursing care sites?
　　(Issued by the Ministry of Health, Labour and Welfare's “Manual for Harassment Measures at Nursing Care Sites”: Excerpted from Mitsubishi Research Institute Inc.)
　There is no definitive definition for harassment, but this manual combines physical violence, mental violence, and sexual harassment as harassment at nursing care sites. Specifically, the following acts from nursing care service users and their families are collectively referred to as "harassment."

１） Physical Violence

Acts that use physical force to harm.

Example: Throw a cup, kicked, and spit.

２） Mental violence

The act of damaging or damaging an individual's dignity or personality by language or attitude.

Example: Screaming / shouting / irritating specific staff / Requesting unreasonable services saying "I'm just a matter of course."

３） Sexual Harassment

Sexual harassment, such as unwilling sexual invitations and requests for favorable attitudes.

Example: Touch/hugging your hands and arms without need, and speak up sexually during bathing assistance.

　At the harassment countermeasures consultation counter for nursing care providers in 1, when consulting on difficult cases requiring legal consultation, we will guide you to the legal consultation counter.
　At first please talk with the above-mentioned "Harassment Consultation Center for Yokohama-shi care companies".

　We carry out training that the staff working in nursing care establishments and facilities for the elderly in Yokohama-shi can learn appropriate correspondence methods for troubles related to harassment with users.
　The training is conducted twice a year using a video distribution method.
　In addition to workshops, we also hold briefings at the Harassment Consultation Center using a video distribution method.

（１） Briefing Session for Harassment Consultation Center for Yokohama City Care Business Operators [under implementation]
（２） Yokohama Harassment Countermeasure Training
　・1st Yokohama Harassment Countermeasure Training [under implementation]
　・The 2nd Yokohama Harassment Countermeasure Training [Start delivery on December 12]

In order to let nursing care providers know about the Harassment Consultation Center, we hold a briefing session at the Harassment Consultation Center using a video distribution method.
There is also a training video by a lawyer who deepens your understanding of harassment response, so please apply by all means.
You will need to apply to watch the video, so please apply using the application form below.
We will send the URL of the video distribution page by e-mail to those who have applied.
※The video distribution will be published on the website of Will Can Co., Ltd., the contractor of this project.

[Application Form URL] ※It applies to nursing care companies in Yokohama City.
https://docs.google.com/forms/d/e/1FAIpQLSe1klRyaPLuNfsxmIqtdNuCXgW9Mq4IQ1WMeYdDRrheKBF32w/viewform (external site)

[Contents]
1.Greetings from City of Yokohama, Health and Social Welfare Bureau Senior Health and Welfare Department
2.Harassment training by lawyers "Harassment from users and their responses in the fields of nursing care and welfare"
3.To make effective use of the Harassment Consultation Center for Yokohama City Care Business Operators
※There is a simple questionnaire form at the end of the video distribution homepage, so please cooperate in answering the questionnaire.

We will deliver training videos to learn about harassment so that nursing care providers can work safely and safely even when they receive harassment from users and their families.
You will need to apply to watch the video, so please apply from the application form posted in the first and second training below.
We will send the URL of the video distribution page by e-mail to those who have applied.
※The video distribution will be published on the website of Will Can Co., Ltd., the contractor of this project.

You will need to apply to watch the video, so please apply using the application form below.
We will send the URL of the video distribution page by e-mail to those who have applied.
※The video distribution will be published on the website of Will Can Co., Ltd., the contractor of this project.

[Application Form URL] ※It applies to nursing care companies in Yokohama City.
https://docs.google.com/forms/d/e/1FAIpQLSfIOcRMedtkm8v2m0QoCAEE_RclJH7u3mVwFLGlmxCwJnVp-Q/viewform?usp=sf_link (external site)

[Contents]
Harassment from users and families-For staff to work safely and safely-Lecturer: Takeshi Matsuta, Social Worker, Asanogawa General Hospital
※There is a simple questionnaire form at the end of the video distribution homepage, so please cooperate in answering the questionnaire.

You will need to apply to watch the video, so please apply using the application form below.
We will send the URL of the video distribution page by e-mail to those who have applied.
※The video distribution will be published on the website of Will Can Co., Ltd., the contractor of this project.

[Application Form URL] ※It applies to nursing care companies in Yokohama City.
https://forms.gle/1raKVNQDdbf6wNxR9 (external site)

[Contents]
User service that you need to know in order not to develop into harassment Lecturer: Mr. Kinuko Akagi
※There is a simple questionnaire form at the end of the video distribution homepage, so please cooperate in answering the questionnaire.