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Payment of medical expenses

[If you are under 74 years old and have taken out Yokohama City National Health Insurance]

Last Updated May 24, 2024

Payment of medical expenses (when refund is available)

In the following cases, you will have to pay the entire amount once. Please apply to the ward office National Health Insurance Section with necessary documents such as insurance card and application form later.
If the National Health Insurance reviews and finds it unavoidable that insurance could not be used, 70% of the insurance coverage (80% before elementary school, 80% or 70% for those aged 70 and over) Will be refunded.
Please note that it will take about 2-3 months to be paid for the examination.
※If you want to transfer money to an account other than the head of household, you need private seal (the name of the head of household using vermilion).
※Please note that two years after payment to medical institutions, etc., the statute of limitations will expire and you will not be able to apply.

Case 1 When insurance cannot be used due to emergency or other unavoidable circumstances, such as sudden illness (when the insurance card cannot be brought)

(Note) Limited to medical treatment in Japan. For overseas medical treatment, please refer to Case 5 below, "When you receive treatment at a medical institution due to illness or injury overseas."

What is required for application

※If you want to transfer money to an account other than the head of household, you need private seal (the name of the head of household using vermilion).

Case 2 When a treatment device such as a corset is made

What is required for application

  • (1) Doctor's instructions (certificate)
  • (2) Receipt and Statement
    ※Except for treatment glasses for elastic clothing and children with amblyopia, (1) is the date when the insurer confirms the wearing of the treatment equipment, and (2) the name of the prosthetics and orthotics who was involved in the manufacture of the equipment is required.
  • When a shoe orthosis is made, a photograph of the orthosis, etc. (It can be confirmed that the patient actually wears.)
  • Health insurance card
  • Copy of bank passbook or account number etc.

※If you want to transfer money to an account other than the head of household, you need private seal (the name of the head of household using vermilion).

Case 3 When receiving treatment by a judo reduction teacher (if you present your insurance card by "reception commission payment", you may only need to pay a partial contribution)

What is required for application

  • Receipt
  • A statement that shows the details of the treatment
  • Health insurance card
  • Copy of bank passbook or account number etc.

※If you want to transfer money to an account other than the head of household, you need private seal (the name of the head of household using vermilion).

Case 4 With the consent of the doctor, when receiving a beam, moxibustion, or massager's treatment (If you present your insurance card by "reception commission payment", you may only need to pay a partial contribution) )

What is required for application

  • Receipt
  • A statement that shows the details of the treatment
  • Doctor's Consent Form
  • Health insurance card
  • Copy of bank passbook or account number etc.

※If you want to transfer money to an account other than the head of household, you need private seal (the name of the head of household using vermilion).

Case 5 When treated at a medical institution due to illness or injury overseas

(Note 1) Travel for therapeutic purposes is not eligible.
(Note 2) Medical practices that are not covered by insurance in Japan are not eligible.

What is required for application

  ※2 The contents of the application may be confirmed with a local medical institution, etc., so please fill out the consent form of the person who received the medical treatment.

  • Health insurance card
  • Copy of bank passbook or account number etc.

※If you want to transfer money to an account other than the head of household, you need private seal (the name of the head of household using vermilion).

Other notes

※ When applying, an application is required in addition to the above "Required for Application". You can find the necessary documents in your ward office, National Health Insurance Section. In addition, we can download from National Health Insurance medical expenses, special medical expenses supply application (PDF: 136KB) [example] (PDF: 153KB).
※Out-of-pocket expenses (partial contributions) may be covered by high medical costs.
※Doctor's consent is required when undergoing treatment by a judo reduction teacher due to fracture or dislocation.
※"Receiving commission payment" is the handling of paying a partial contribution (20%, 30%) at the time of treatment and entrusting the receipt of the remaining amount to the practitioner.
※For insurance medical treatment, after applying, we will examine the contents of the medical treatment and compare the amount replaced when receiving insurance medical treatment in Japan with the actual cost locally. The co-payment amount is calculated based on the cheaper one, and the excess amount is paid as overseas medical expenses. Please note that it will take 2-3 months to be paid for the examination.
※Overseas, medical expenses is very low or expensive compared to medical treatment in Japan. Therefore, please note that the cost paid locally and the amount paid are not necessarily proportional.

Inquiries regarding procedures

Please contact Insurance and Pension Division National Health Insurance Section in your ward office.

List of contact information for each ward office Insurance and Pension Division National Health Insurance Section
Inquiries by e-mailPhone number
Tsurumi Ward Insurance and Pension Division National Health Insurance Section045-510-1810
Kanagawa Ward Insurance and Pension Division National Health Insurance Section045-411-7126
Nishi Ward Insurance and Pension Division National Health Insurance Section045-320-8427、045-320-8428
Naka Ward Insurance and Pension Division National Health Insurance Section045-224-8317、045-224-8318
Minami Ward Insurance and Pension Division National Health Insurance Section045-341-1128
Konan Ward Insurance and Pension Division National Health Insurance Section045-847-8423
Hodogaya Ward Insurance and Pension Division National Health Insurance Section045-334-6338
Asahi Ward Insurance and Pension Division National Health Insurance Section045-954-6138
Isogo Ward Insurance and Pension Division National Health Insurance Section045-750-2428
Kanazawa Ward Insurance and Pension Division National Health Insurance Section045-788-7838、045-788-7839
Kohoku Ward Insurance and Pension Division National Health Insurance Section045-540-2351
Midori Ward Insurance and Pension Division National Health Insurance Section045-930-2344
Aoba Ward Insurance and Pension Division National Health Insurance Section045-978-2337
Tsuzuki Ward   Insurance and Pension Division National Health Insurance Section045-948-2336、045-948-2337
Totsuka Ward Insurance and Pension Division National Health Insurance Section045-866-8450
Sakae Ward Insurance and Pension Division National Health Insurance Section045-894-8426
Izumi Ward Insurance and Pension Division National Health Insurance Section045-800-2425、045-800-2426、045-800-2427
Seya Ward Insurance and Pension Division National Health Insurance Section045-367-5727、045-367-5728

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Inquiries to this page

Insurance and Pension Division, Health and Social Welfare Bureau Life and Welfare Department

Telephone: 045-671-2424

Telephone: 045-671-2424

Fax: 045-664-0403 (For inquiries regarding procedures, please contact the ward office above)

Email address: kf-hokennenkin@city.yokohama.jp

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Page ID: 980-376-864

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