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Payment of medical expenses

[People under 74 years old and have subscribed to Yokohama National Health Insurance]

Last update date February 17, 2023

Payment of medical expenses (if refund is available)

In the following cases, you will be responsible for the entire cost once. Please apply to the ward office National Health Insurance Section with necessary documents such as insurance card and application form later.
If the National Health Insurance examines and finds it unavoidable that the insurance could not be used, 70% of the insurance coverage (80% before elementary school, 90%, 80% for 70 years or older)・ 70% (*)) will be refunded.
Please note that it takes about two to three months to be paid for the examination.
※private seal (the name of the householder who uses vermilion) is required to transfer to an account other than the head of household.
※Please note that two years after payment to a medical institution, the statute of limitations will expire and you will not be able to apply.
※80% or 70% of those aged 70 and over will be refunded from 2019, but before 2018, some people were refunded by special measures.

Case 1 When insurance cannot be used due to emergency or other unavoidable circumstances such as sudden illness (when you could not bring your insurance card)

(Note) Limited to medical treatment in Japan. For overseas medical treatment, please refer to Case 5 “When you receive treatment at a medical institution due to illness or injury overseas”.

What is required for application

※private seal (the name of the householder who uses vermilion) is required to transfer to an account other than the head of household.

Case 2 When a treatment device such as a corset

What is required for application

  • (1) Doctor's opinion
  • (2) Receipts and Statements
    ※Except for elastic clothing, (1) must be the date when the insurer confirms the wearing of the treatment equipment, and (2) must include the name of the prosthetic orthotian who was involved in the creation of the orthotics.
  • When a shoe orthosis is created, a photo of the orthosis. (It can be confirmed that the actual product is actually worn by the patient.)
  • Insurance card
  • A copy of the bank's bank account or account number

※private seal (the name of the householder who uses vermilion) is required to transfer to an account other than the head of household.

Case 3 When receiving treatment by a judo reduction teacher (If you present your insurance card by "Receipt commission payment", you may only need to pay a partial contribution)

What is required for application

  • Receipt
  • A statement that explains the details of the treatment
  • Insurance card
  • A copy of the bank's bank account or account number

※private seal (the name of the householder who uses vermilion) is required to transfer to an account other than the head of household.

Case 4 With the consent of the doctor, when undergoing a beam, moxibustion, or massager (If you present your insurance card by "reception commission payment", you may only need to pay a partial contribution) )

What is required for application

  • Receipt
  • A statement that explains the details of the treatment
  • Doctor's consent form
  • Insurance card
  • A copy of the bank's bank account or account number

※private seal (the name of the householder who uses vermilion) is required to transfer to an account other than the head of household.

Case 5 When receiving treatment at a medical institution due to illness or injury overseas

(Note 1) Travel for therapeutic purposes is not eligible.
(Note 2) Medical activities not covered by insurance in Japan are not eligible.

What is required for application

※private seal (the name of the householder who uses vermilion) is required to transfer to an account other than the head of household.

Other precautions

※ When applying, an application form is required in addition to the above "Required for application". You can find the necessary documents in your ward office, National Health Insurance Section. In addition, we can download from medical expenses supply application (PDF: 144KB).
※Out-of-pocket expenses (partial contributions) may be covered by high medical costs.
※Doctor's consent is required when undergoing a judo reduction teacher due to a fracture or dislocation.
※"Receipt commission payment" is a treatment in which a partial contribution (20%, 30%) is paid at the time of treatment and delegate the receipt of the remaining amount to the practitioner.
※After applying for insurance medical treatment, after applying, we will examine the contents of the medical treatment and compare the amount replaced when receiving insurance medical treatment in Japan with the actual cost on site. The out-of-pocket amount is calculated based on the cheaper one, and the excess amount will be paid as overseas medical expenses. Please note that it takes 2-3 months to be paid for review.
※Overseas medical expenses is very low or expensive when compared to medical treatment in Japan. Therefore, please note that the amount paid locally and the amount paid are not necessarily proportional.

Inquiries regarding procedures

Please contact your ward office, Insurance and Pension Division National Health Insurance Section.

List of contact information at each ward office, Insurance and Pension Division National Health Insurance Section
Inquiries by e-mailPhone number
Tsurumi Ward Insurance and Pension Division National Health Insurance Section045-510-1810
Kanagawa Ward Insurance and Pension Division National Health Insurance Section045-411-7126
Nishi Ward Insurance and Pension Division National Health Insurance Section045-320-8427、045-320-8428
Naka Ward Insurance and Pension Division National Health Insurance Section045-224-8317、045-224-8318
Minami Ward Insurance and Pension Division National Health Insurance Section045-341-1128
Konan Ward Insurance and Pension Division National Health Insurance Section045-847-8423
Hodogaya Ward Insurance and Pension Division National Health Insurance Section045-334-6338
Asahi Ward Insurance and Pension Division National Health Insurance Section045-954-6138
Isogo Ward Insurance and Pension Division National Health Insurance Section045-750-2428
Kanazawa Ward Insurance and Pension Division National Health Insurance Section045-788-7838、045-788-7839
Kohoku Ward Insurance and Pension Division National Health Insurance Section045-540-2351
Midori Ward Insurance and Pension Division National Health Insurance Section045-930-2344
Aoba Ward Insurance and Pension Division National Health Insurance Section045-978-2337
Tsuzuki Ward   Insurance and Pension Division National Health Insurance Section045-948-2336、045-948-2337
Totsuka Ward Insurance and Pension Division National Health Insurance Section045-866-8450
Sakae Ward Insurance and Pension Division National Health Insurance Section045-894-8426
Izumi Ward Insurance and Pension Division National Health Insurance Section045-800-2425、045-800-2426、045-800-2427
Seya Ward Insurance and Pension Division National Health Insurance Section045-367-5727、045-367-5728

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For inquiries to this page

Health and Social Welfare Bureau Living and Welfare Department Insurance and Pension Division

Phone: 045-671-2424

Phone: 045-671-2424

Fax: 045-664-0403 (For inquiries regarding procedures, please contact the above ward office.)

Email address: kf-hokennenkin@city.yokohama.jp

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Page ID: 980-376-864

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