About contact information when there is complaint to nursery schools and operating corporations

[Phone number dedicated consultation desk] (Consignment company of the city)
　0120-107-215 (toll-free number)
　※　A dedicated counselor will be available.
　
　Monday through Friday from 12:00 to 21:00
　Saturday, Sunday and public holidays 9: 00～17：00
　※　Excludes New Year holidays (December 29 to January 4)

[Dedicated consultation desk web reception] (Consignment company of city) (reception starts from May 1, 2023)
＜URL＞
https://www.dial-soudan.jp/ws/yokohamahoiku/ (external site)
<QR code>

①Please access the above URL and enter the following user ID and password.
[User ID] yokohamahoiku
[Password] soudan
②Please click "dedicated consultation counter about Yokohama-shi inappropriate childcare" part and proceed first.

(1)　Purpose
　Oh, by the external dedicated consultation desk, even those who feel that "the government has a high threshold" can consult with confidence.
　B. Provide advice from experts who are familiar with the protection of children's rights to appropriate improvement guidance for facilities, and provide children and parents with disabilities.
　　This will lead to the provision of safe and secure childcare.
　C. Transparency will be ensured by providing feedback to the consultant on the status of the consultation.
　　　In addition, by publishing the outline and number of consultations, we will create an environment where it is easy to consult.

(2)　Scope of Consultants
　Oh, the staff working in nursery schools
　(A) Parents of children in daycare centers, etc.
　(C) Neighborhood residents of the relevant facilities

(3)　Facilities subject to consultation
　○　Authorized nursery schools
　○　Municipal nursery schools
　○　Kindergarten Cooperation Type Certified Children's Center
　○　Kindergarten-type certified children's institution
　○　Small-scale childcare business
　○　Home-based childcare business
　○　In-house childcare business
　○　Yokohama Nursery Room
　○　Non-licensed daycare centers
　○　Kindergarten (*)
　　　※　If the target facility is a kindergarten, consult with the Kanagawa Prefectural Private School Promotion Division (045-210-3786), which has jurisdiction over the kindergarten installation authorization (045-210-3786).
　　　　I would like to ask you about it.

(4)　How to accept consultation
　　①　Telephone
　　　　Reception starts at 9:00 on Saturday, April 1, 2023
　　②　ＷＥＢ
　　　　Reception starts on Monday, May 1, 2023

(5)　About the contents of consultation to be accepted
　A. Contents of consultation to be accepted
　　　Consultation on inappropriate childcare for children (in principle, consultation is based on "real name")
　　　※　Not subject to consultation
　　　　　Example: Consultation on garden management, consultation on work conditions, etc., worries about human relationships in the workplace, etc.
　　　※　The secret of the consultant will be kept. We will handle your personal information appropriately.
　　◆　What is "improper childcare"?
　　　　[Types of inappropriate childcare activities]
　　　　①　Relationships that do not respect the character of each child
　　　　②　Involvement and intimidating words that force things
　　　　③　Punishment and violent involvement
　　　　④　Involvement that lacks consideration for the growth of each child and the home environment
　　　　⑤　Discriminatory involvement
　　　　Source: "Guide to Prevention of Inappropriate Childcare and Responses in Case of Occurrence" March 2021

For 　　　consultations other than "things related to inappropriate childcare", please consult with the following 2-4 consultations.
　(B) Regarding the timing of the target act
　　　It does not matter when, but if time has passed since the act, it may be difficult to confirm the facts.

(6)　Flow of Response　
　Oh, exclusive consultation counter (consultation counter agency service provider)
　　　A professional counselor will carefully ask the details of the project by telephone (scheduled to start accepting applications on the WEB from May 1), organize the information, and report it to the government.
　B. Administration (Child and Youth Bureau Childcare and Education Administration Division, Children and Families Support Division each ward)
　　　After receiving a report from the dedicated consultation desk, we will consider ways to confirm the facts. If necessary, consult with external experts and conduct facts confirmation and on-site inspections based on the results. If inappropriate childcare is recognized, we will provide guidance on improvement.
　(C) External experts (multiple lawyers who are familiar with the protection of children's rights)
　　　Provide advice on how to confirm the facts of the government and guidance.
[Flow diagram]

（1） The person in charge of resolution of the complaint shall be
　　　We will inform users of the mechanism of complaint resolution and discuss with the complainant.
（2） The person in charge of the complaint receptionist shall be
　　　We accept complaints from users, report them to the complaint resolution manager and third-party committee members, and record a series of progress and results.
（3） Third-party committee members
　　　It is set up to ensure social and objectivity in resolving complaints, and to promote appropriate responses that take into account the user's position and characteristics.
　

※1 Authorized nursery school, small-scale childcare business, in-house childcare business, home-based childcare business, certified child institution, kindergarten, unlicensed childcare facility, Yokohama childcare room
※2 Anonymous consultation is also possible.

The Yokohama City Welfare Coordinating Committee, in response to complaints from citizens about the welfare and health services of Yokohama City, investigates and coordinates service providers (city, ward or business operators) as a neutral and fair third-party organization. We carry out activities to resolve complaints, ensure transparency in welfare and health administration, and promote the improvement of service quality. (For details, please refer to the page of Yokohama City Welfare Adjustment Committee.)
Please confirm page about consultation method to Yokohama-shi welfare adjustment committee.

[Consultation URL]
　http://yokohama.hoikushi-soudan.jp/ (outside site)