For those who apply in Family Registry Division

The Family Registry Division window is very crowded during the moving season, so please take advantage of online procedures and mailings depending on the procedure.
If you are coming to the counter, please come with plenty of time.

You can check the current window congestion status.

On the day of the next agency, you can access the pre-website ticketing site with your smartphone and get a reception number.
By coming to the ward office when the order approaches, you can reduce the waiting time at the ward office.
Be sure to record the "Reception Number" and "Authentication Number" on the pre-web ticketing completion screen.
When you come to the ward office, select "People who have received advance WEB reception" at the ticketing machine, enter "Authentication Number", and issue a number tag (paper).

Weekdays (Monday to Friday)
　9:30 a.m. to 4:00 p.m.
Saturday Open agency day (2nd and 4th Saturday)
　9:30 am to 11:00 am

If you print out the form, fill out the form and bring it with you, the procedure will be smooth.

• Notification of change of residents (move-in, move-out, change of household, etc.) (outside site)
• Seal Registration Application Form (outside site)

Please see the details of the procedure.

You can complete the procedure without having to come to the ward office.
Please refer to each page for procedures and conditions for procedures.

• Convenience store delivery service

A multi-copy machine installed at convenience stores nationwide using My Number Card.

This service allows you to obtain various certificates such as copies of resident certificate.

• Change of personal identification number of my number card (electronic certificate)

From a kiosk terminal (multi-copy machine) at a convenience store, etc., the PIN of the digital certificate for signature (6 to 16 digits mixed with alphanumeric characters)

Alternatively, you can reset the PIN of the digital certificate for user certification (four digits).

On weekdays and nights, weekends and holidays, you can also apply for procedures such as receiving your My Number Card, renewing your digital certificate, and changing your PIN.
The special center where you can apply for the procedure differs depending on your ward.
"Receipt of My Number Card" and "Renewal of Digital Certificate (including expired)" are [reservation required].

If you live in Tsurumi Ward, please use the Yokohama-sta.-nishiguchi Special Center.
Location: 22nd floor of Yokohama Tenri Building, 4-1 Kitayuki 1-chome, Nishi-ku, Yokohama-shi
※It is different from the Yokohama Station Administrative Service Corner.