For inquiries regarding water supply, please contact the Water Works Bureau Customer Service Center.
Water Works Bureau Customer Service Center
Phone: 045-847-6262 Fax: 045-848-4281
※Please be careful not to make a mistake.
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- About water charge and customer number
Here's the text.
About water charge and customer number
Last Updated July 1, 2021
FAQs
Q
１．What kind of thinking is the water rate determined?
A
Yokohama City adopts a rate-based rate system based on caliber.
The increasing rate system by caliber is a fee system in which a basic fee is different according to the diameter of the meter, and the unit price of daily water used every day increases as the amount of water used increases based on the idea that the unit price is low. Says.
Q
２．Water rates have become more expensive than before.
A
Changes in family structure and changes in water supply equipment (toilets, bathtubs, etc.) may increase the amount of water used.
If there is no such change, water leakage can be considered. (Please refer to the meter reading.)
Q
３．Please tell us about the amount of water used in the past.
A
The "Web Member Site" on this site provides a service for customers who use the water supply in Yokohama City to refer to the amount of water used and water charges for the past two years.
To use the service, please register on the WEB member website.
In addition, please contact the Water Works Bureau Customer Service Center if you wish.
Q
４．I'd like to know your customer number.
A
The customer number is the 9-digit number described in the notice of meter reading. Example: 12-34-56789
If you have any questions, please contact the Water Works Bureau Customer Service Center.
※Please note that we will ask you a few questions when you make an inquiry. In addition, if the person who calls the person other than the person himself / herself, it may not be possible to disclose it depending on the relationship.
For inquiries to this page
Water Works Bureau Water Supply Service Department Service Promotion Section (the following telephone and fax numbers are from the Customer Service Center)
Phone: 045-847-6262
Phone: 045-847-6262
Fax: 045-848-4281
Page ID: 718-676-120
