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News about new coronavirus infectious disease

Last update date July 7, 2020

We publish news from Consumer Affairs Agency about new coronavirus infectious disease.
The details of consumers trouble that did on the pretext of new coronavirus infectious disease to National Consumer Affairs Center of Japan website (the outside site)

Flyer about disinfection

Flyer to ask for when we eat out

Shopping etiquette flyer

New corona benefit connection consumers hot line establishment flyer

About establishment of "new coronavirus benefit connection consumers hot line", it is news from Consumer Affairs Agency.

As for the details, please see Consumer Affairs Agency homepage (the outside site).

Benefit fraud enlightenment flyer

Flyer to alert of forwarding charge account that got a lift on new Corona

Flyer about point to keep in mind when we do shopping

Flyer 2 about point to keep in mind when we do shopping

For example,
・Representative one goes for shopping
・When we stand in lines of cash registers, we empty distance enough
・When we do shopping, we put down thing to buy beforehand and take
It may be thought that we said this.

Flyer about the purchasing action

[June 10, 2020 update] About matter wanting consumers to know for new daily life on the basis of practice example of "new lifestyle" (from Consumer Affairs Agency)

About matter wanting consumers to know for new daily life on the basis of practice example of "new lifestyle", it is news from Consumer Affairs Agency.
Following the fact that guidelines according to type of industry of 81 kinds of 19 types of industry devised, and they were announced to practice "new lifestyle", and to plan coexistence of the infection prevention and economic activities, we gathered up matter which wanted consumers to know.

As for the details, please see Consumer Affairs Agency homepage (the outside site).

About "information for Consumer Affairs Agency new model corona connection consumers" formula LINE account establishment

About "information for Consumer Affairs Agency new model corona connection consumers" formula LINE account establishment, it is news from Consumer Affairs Agency.

As for the details, please see Consumer Affairs Agency homepage (the outside site).

[April 1, 2020 update] About alerting to improvement requests about indication of product which professes itself to be protective efficacy for new coronavirus and general consumers (the second report) (from Consumer Affairs Agency)

Consumer Affairs Agency performed improvement requests about adequacy of indication from the viewpoint of premium notation (excellent misconception indication) and Health Promotion Act (falsehood, pride University indication of food) as urgent addition measures for health food which professed itself to be protective efficacy for new coronavirus, aroma oil, photocatalyst spray in the Internet advertising taking advantage of expansion of this new coronavirus infectious disease and, for bait-and-switch advertising of mask, taught prevention of recurrence from the viewpoint of premium notation (bait-and-switch advertising notification). In addition, to consumers general through SNS as alerted, will tell.

Consumer Affairs Agency carries out monitoring instruction for misrepresentation such as products which profess themselves to be protective efficacy of new coronavirus. About products such as health food, aroma oil, photocatalyst spray, please be careful at present as grounds to support effect on virus concerned are not recognized.

As for the details, please see Consumer Affairs Agency homepage (the outside site).

[March 23, 2020 update] About alerting to improvement requests about indication of product which professes itself to be protective efficacy for new coronavirus and general consumers (from Consumer Affairs Agency)

For health food which professes itself to be protective efficacy for new coronavirus, anion generator, space sanitization product, is urgent, and Consumer Affairs Agency performs improvement requests from the viewpoint of premium notation (excellent misconception indication) and Health Promotion Act (falsehood, pride University indication of food) in the Internet advertising taking advantage of expansion of this new coronavirus infectious disease, and through SNS to the public consumers as alerted, will tell.

Consumer Affairs Agency carries out monitoring instruction for misrepresentation such as * bosuru products by protective efficacy of new coronavirus. About products such as health food, anion generator, space sanitization agent, please be careful at present as grounds to support effect on virus concerned are not accepted.
Let's keep the right prevention including hand-washing in mind.

As for the details, please see Consumer Affairs Agency homepage (the outside site).

[March 23, 2020 update] About the situation of mask and antiseptic solution and toilet paper (from Ministry of Economy, Trade and Industry)

About the situation of mask and antiseptic solution and toilet paper accompanied with new coronavirus infectious disease measures, it is news from Ministry of Economy, Trade and Industry.

As for the details, please see Ministry of Economy, Trade and Industry homepage (the outside site).

[March 23, 2020 update] Please being careful as consumers when we cope with expansion of new coronavirus infectious disease (from Consumer Affairs Agency)

About non-⾜ of mask accompanied with new coronavirus infectious disease measures, it is news from Consumer Affairs Agency.

  1. Various gossip flows under the situation that new coronavirus infection spreads, but the calm purchasing activity, please without consumers ascertaining right information so that food and daily necessities reach necessary, and being confused by false rumor.
  2. Ministry of Health, Labour and Welfare and Ministry of Economy, Trade and Industry request affiliate about steady supply including increase in production, and, about mask, more than 100 million masks come to be sent every week. In addition, the purchase of resale purpose is undesirable, and I would like your kind attention. Understanding, cooperation and calm correspondence, please to reach consumers that mask including suspected cold and infectious disease is necessary for all of you.
  3. For prophylaxis about new coronavirus infectious disease, it is recommended that we have a cough etiquette or bathroom go as general hygiene measures. Particularly, it is important to place where there are many crowds which do not approach people with symptom in cough or fever as for the healthy person who is not infected to take action to keep finger which does not go clean.
  4. Consultation about cancellation of paid event and trip is sent to each local consumer service center. Participants and all of the paid events who is going to cancel trip will confirm the handling of refund to sponsor.

As for the details, please see Consumer Affairs Agency homepage (the outside site).

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Economic Affairs Bureau civic economic Labor Relations Division consumption economy section

Telephone: 045-671-2584

Telephone: 045-671-2584

Fax: 045-664-9533

E-Mail address [email protected]

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