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News about new coronavirus infection

Final update date March 25, 2021

We publish news from Consumer Affairs Agency about new coronavirus infectious disease.
For more information about consumer troubles using the new coronavirus infection as an excuse, go to the National Life Center website (outside site).

◆ About "warning of piggybacking malicious business law!", It is news from Consumer Affairs Agency.
[Beware of fraud that took advantage of the new corona vaccine! ]
Consultations have been sent to the Consumer Affairs Center regarding telephone calls that are necessary for vaccination related to the new coronavirus infection or that attempt to deceive money and personal information.
Municipalities do not ask for money or personal information by telephone for vaccination.
If you are in trouble, do not worry alone and consult the Consumer Hotline 188.
As for the details, please see Consumer Affairs Agency homepage (outside site).

Campaign Poster to Prevent Consumer Damage in Corona

As for the details about fraud, trouble in corona trouble, please see Consumer Affairs Agency special site (outside site).

Flyer about disinfection

As for the details about disinfection, disinfection method of new coronavirus, please see Ministry of Health, Labor and Welfare, Ministry of Economy, Trade and Industry, Consumer Affairs Agency special homepage (outside site).

Request for eating out

Shopping etiquette flyer

A handbill alerting you to send the new corona.

A flyer about points to keep in mind when shopping

Flyer 2 about points to keep in mind when shopping

For example,
・One representative goes shopping
・When you line up in a row, such as a cash register, you have enough distance.
・When shopping, write down what you buy in advance and bring it with you.
Isn't that possible?

Flyer about purchasing behavior

[Updated June 10, 2020] Matters that consumers should know for a new daily life based on practical examples of "new lifestyles" (from the Consumer Affairs Agency)

This is a notification from the Consumer Affairs Agency about matters that consumers should know for a new daily life based on practical examples of "new lifestyles".
In order to practice "new lifestyles" and to balance infection prevention and economic activities, 81 industry-specific guidelines for 19 industries were formulated and published, and the items that consumers should know were summarized. Was.

As for the details, please see Consumer Affairs Agency homepage (outside site).

"Consumer Affairs Agency New Colora-Related Consumer Information" Official LINE Account Opening

This is an announcement from the Consumer Affairs Agency regarding the opening of the "Consumer Affairs Agency New Corona-Related Consumer Information" official LINE account.

As for the details, please see Consumer Affairs Agency homepage (outside site).

[Updated April 1, 2020] Requests for improvement regarding the display of products that have a preventive effect on the new coronavirus and alerts to general consumers (2nd report) (from the Consumer Affairs Agency)

In response to the recent expansion of the new coronavirus infection, the Consumer Affairs Agency has issued a prize as an emergency additional measure for health foods, aroma oils, photocatalyst sprays, etc., which have a preventive effect on the new coronavirus in Internet advertisements. In addition to making requests for improvement from the viewpoint of the method (excellent misiful indication) and the Health Promotion Act (false or exaggerated display In addition, we will inform you that we have alerted general consumers through SNS.

The Consumer Affairs Agency provides monitoring and guidance on unfair labeling of products that have the preventive effect of the new coronavirus. At this time, please note that there is no basis for supporting the effects of health foods, aroma oils, photocatalyst sprays, etc. on the virus.

As for the details, please see Consumer Affairs Agency homepage (outside site).

[Updated March 23, 2020] Requests for improvement regarding the display of products that have a preventive effect on the new coronavirus and alerts to general consumers (from the Consumer Affairs Agency)

In response to the recent expansion of the new coronavirus infection, the Consumer Affairs Agency has urgently issued a prize labeling method for health foods, negative ion generators, spatial sterilization products, etc. that have a preventive effect on the new coronavirus in Internet advertisements. (Excellent misidentification display) and health promotion law (false / exaggeration display of food), and we will inform general consumers through SNS.

The Consumer Affairs Agency provides monitoring and guidance on unfair labeling of products that have the preventive effect of the new coronavirus. At this time, please note that there is no basis for supporting the effects of health foods, negative ion generators, spatial sterilization agents, etc. on the virus.
Let's try to prevent such things as hand washing.

As for the details, please see Consumer Affairs Agency homepage (outside site).

[Updated March 23, 2020] Mask, disinfectant and toilet paper status (from Ministry of Economy, Trade and Industry)

It is news from Ministry of Economy, Trade and Industry about the situation of mask and disinfectant and toilet paper with measures against new coronavirus infectious disease.

Please see the Ministry of Economy, Trade and Industry website (outside site) for details.

[Updated March 23, 2020] Beware of consumers when responding to the expansion of new coronavirus infections (from the Consumer Affairs Agency)

It is news from the Consumer Affairs Agency about non-foot of mask with new coronavirus infectious disease measures.

  1. Various rumors are flowing under the situation where the new coronavirus infection is expanding, but consumers are required to identify the correct information so that they can reach those who need food and daily necessities. Please do not be confused and ask for calm purchasing activities.
  2. Regarding masks, the Ministry of Health, Labor and Welfare and the Ministry of Economy, Trade and Industry have requested related organizations to provide stable supplies such as increased production, and more than 100 million masks can be delivered every week. Also, it is not desirable to purchase for resale purposes, so please consider it. We ask consumers to understand and cooperate and respond calmly so that those who need a mask, such as those suspected of having a cold or infectious disease, can reach those who need a mask.
  3. As a preventive measure against the new coronavirus infection, it is recommended that you perform cough etiquette and hand washing as a general hygiene measure. In particular, it is important for non-infected healthy people to take actions such as not to approach people with symptoms such as coughing and fever, not to go to crowded places, and to keep their fingers clean.
  4. Consultations regarding paid events and cancellations of travel are sent to local consumer affairs centers. If you are a participant in a paid event or want to cancel your trip, check with the organizer to handle refunds.

As for the details, please see Consumer Affairs Agency homepage (outside site).

Inquiries to this page

Economic Affairs Bureau Citizens' Economic and Labor Department Consumption Economics Division

Telephone: 045-671-2584

Telephone: 045-671-2584

Fax: 045-664-9533

Email address: [email protected]

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