Chatbot and LINE problems
From 8:45 to 9:35 on Monday, April 5, 2021, there were problems with chatbots, LINE, and manned chats in oversized garbage on April 5, 2021 (Monday), and the service was not available. However, it is now restored.
We apologize for any inconvenience this may cause.
[Awareness] About phishing mail claiming to be Oversized Garbage Reception Center
At present, a phishing email claiming to be Oversized Garbage Reception Center's name
The address (transmit) when sending an e-mail from Oversized Garbage Reception Center is one of the following: "in[email protected]" or "[email protected]okohama.lg.jp".
The display name displayed at the sender may be changed, so when checking the sender, be sure to check not only the display name but also the email address.
Please note that if you receive an e-mail from an e-mail address other than the above, there is a possibility that an attack or damage that illegally captures personal information etc. may occur.
About correspondence with expansion of new coronavirus infectious disease
With the announcement of the emergency declaration accompanying the expansion of the new coronavirus infection, we will respond as follows.
We apologize for the inconvenience of citizens, but we look forward to your cooperation.
About bringing in to self-import facility
To prevent the spread of infectious diseases, please refrain from bringing in highly urgent items.
If you must bring your own, please come to the facility with a minimum number of people and unload it at the facility yourself.
In addition, due to a significant increase in carry-in to oversized garbage City, which has hindered nearby road conditions. Therefore, we will continue to set an upper limit on the number of acceptances per day at each facility.
In addition, oversized garbage facilities cannot be entered before 9 o'clock. Please be sure to come after 9 o'clock, as it may lead to traffic jams on nearby roads.
※To bring it to a self-importing facility, you need to apply to Oversized Garbage Reception Center. Please note that you will not be able to bring your own if you do not apply.
On Monday, February 1, 2021, a self-import facility in oversized garbage) in Sakae Ward.
A self-import facility where citizens can bring oversized garbage City on Monday,Sakae Ward City on Monday, February 1, 2021.
You can also bring it to anyone other than Sakae Ward people with you. In addition, prior application at reception center is necessary for bringing in oversized garbage.
In addition, Sakae Ward Center Recycle, which had been accepted in front of Sakae Office, will be accepted on February 1oversized garbage's self-import facility since February 1st. Please confirm details of facility in page of oversized garbage City details of the facility, please refer to the "Facility Information".
On Sunday, January 31, 2021, the Konan Resource Recovery Center has ended.
The Konan Resource Recovery Center, which had been accepting oversized garbage, which had been accepting recyclables, ended on Sunday, January 31, 2021.
In addition to Sakae Stockyard, which opened on Monday, February 1, 2021 in oversized garbage City, you can bring recyclables to collection offices in each ward in oversized garbage self-import yards in three places in the city. . Depending on the destination, the items that can be brought in and the time when they can be brought in vary, so please check the website in advance.
Oversized disposal procedures
The collection of oversized garbage City collected by advance application, by collecting it near your home or by bringing it to four self-import yards in the city.
Please check the procedure and application below.
For applications and inquiries in oversized garbage, please contact Oversized Garbage Reception Center.
Application via LINE, chat and internet
Applications for oversized garbage are also accepted on LINE, chat, and the Internet.
Some items cannot be applied from LINE, chat, or the Internet.
For items that are not listed (outside site), please apply to Oversized Garbage Reception Center).
In addition, please confirm "instructions pertaining to application" beforehand.
Application and Inquiries by Phone
Monday to Saturday (including holidays): From 8:30 a.m. to 5:00 p.m.
※Closed on Sundays and New Year's holidays (December 31 to January 3).
From general subscriber telephones,
0570-200-530 (navi dial)
For those who use flat-rate services such as mobile phones and IP phones and call-off discount services such as free calls,
- There are a lot of wrong calls. Please check the number carefully before calling.
- Calls are very crowded on Mondays, Tuesdays and the day after national holidays.
- I'm not busy. I will connect you in order from the long phone call.
- We record the contents of calls to improve the quality of our services.
- Of the items from homes, the longest side is a metal product of 30 cm or more, and other items (plastic products, wood products, etc.) of 50 cm or more are collected by advance application for a fee doing. Pleaseoversized garbage City Please check the material and size of the goods in advance before applying.
Application / Inquiries by FAX (for those with visual or language disabilities)
- If you have hearing or language disabilities, you can apply by fax.
- Address, name, fax number, product name of the item to be issued, material, size, number, etc. should be sent.
[email protected] (for exclusive use of inquiry)
- The e-mail address of Oversized Garbage Reception Center is for inquiries only.
- Applications for oversized garbage cannot be accepted at this email address. To apply, please call or use the Internet.
- If you do not receive a reply after 3 business days after receiving an inquiry by e-mail, we will be sorry for your inconvenience, but please contact us again or contact Oversized Garbage Reception Center.
Please check before making inquiries.
oversized garbage Frequently Asked Questions (External
Takeout and collection of oversized garbage
There is a system to collect from indoors for those who cannot take out oversized garbage, persons with disabilities, and persons requiring certification for long-term care.
Collection of oversized garbage Collection