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Instructions which affect application

Last update date November 30, 2020

Please confirm before application.

We may confirm driver's licenses in self-import yard

We cannot accept refuse (business activities waste) and carry-on from the suburbs that we produced with operation as oversized garbage.
Please note that you may confirm driver's license and vehicle inspection certificate in oversized garbage self import yard from December 1, 2020 to restrain such a carry-on.

Instructions which affect collection, self-import of oversized garbage

  • We can take only garbage taken out by family.
  • Paid, among things taken out by family, the longest side collects things 30 centimeters or more, things that it is 50 centimeters or more in other than that (plastic products, wooden goods) by prior application with metal product. Apply after confirming materials and size of article given by oversized garbage beforehand.
  • Among articles taken out in oversized garbage, good thing which is in a state may do reuse (reuse). Thank you for your understanding beforehand. When you wish to dispose, in the case of application, please report. (Offer page of reuse furniture)
  • Oversized garbage which vomitus which person infected with to norovirus rotavirus carried on the back attached to for prevention of infection spread,Appropriate processingApply after having performed this. We cannot collect oversized garbage which appropriate processing is not made. (in detailTo page about appropriate processing)
  • You ask manufacturer for home appliances (microwave oven made before 1972) which PCB is used for, and apply after removing PCB.


  • It takes around two weeks before collection from reception desk.
  • When we do not want to write full name on seal to put on oversized garbage, we can exchange with sign and initial. In the case of application, please consult.


  • We cannot carry in beforehand when there is not application.
  • We do not handle fee seal in self-import yard. You pay fee beforehand at financial institution, post office, convenience store, and you attach seal on article, and please bring in.
  • When you cannot come within business hours of self-import yard, I would like application again.

Instructions which affect LINE, chat, application at the Internet reception desk

Application in LINE

The use of service needs agreement to, "Yokohama-shi LINE official account Terms of Use".
We consider that we had you agree to Terms of Use with the use start of service.
In addition, about "Yokohama-shi LINE official account operation policy" which you set about the handling of personal information, please confirm before the use by all means.

The deadline of application

  • The deadline of reception desk of oversized garbage collection is seven days ago (e.g.,: collection day in the case of Tuesday until Monday in the previous week) of collection day. Please be careful.
  • The deadline of reception desk of oversized garbage self import is 15:00 of the day of the import. But the reception desk deadline of import of Sunday to Konan stockyard is 16:00 of the day before.
  • Of the shortest collection moon at the time of application and collection, import of the month can apply.

Can apply; amount

  • Collection accepts self-import to 20 to nine.

We cannot apply

In the case of the following, please call in "Oversized Garbage Reception Center" (as for the phone number).

  • Item of applicationList of items (the outside site)When we are not similar
  • Chat and application for self-import (on the day, as for the import of ※ from Monday to Saturday, import of Sunday to Konan stockyard is until 16:00 the day before until 15:00.) out of the Internet Reception hours


  • We may stop service by routine maintenance, obstacle correspondence. Thank you for your understanding beforehand.

The use environment of the Internet reception desk

  • We may stop service by routine maintenance, obstacle correspondence. Thank you for your understanding beforehand.
  • As this system uses JavaScript, please use after validating by setting of browser of errand.
  • Please use browser and communication environment for SSL.
  • We may not use by limit of browser and communication environment of errand.
  • At the Internet reception desk, we stop connection by SSL3.0 for measures to weakness of SSL3.0. In this way, we may not access depending on environment of errand. When you cannot access, please try setting of the use environment after change to coding method using "TLS" again.
  • <reference information> It is (about fragile measures of SSL3.0 (the outside site))
  • It is setting method in case of the use in Internet Explorer

Instructions which affect application over telephone

Navigator dial (number to begin with 0570)

  • Navigator dial (number to begin with 0570) may not be connected depending on environment such as some IP telephone (number to begin with 050). When you do not lead to navigator dial, apply on number of 045-330-3953 or the Internet.
  • When we ran to general landline, call charge of navigator dial is call charge and the same amount to take. (sender it burdens.)
    In addition, when you run to navigator dial from cell-phone and IP telephone, you are out of call charge discount services such as freefones that each phone company sets, and please be careful as call charge occurs.
  • Firstly guidance message flows through navigator dial, but call charge does not occur until it is connected to operator.

About inquiry by email

[email protected] (for exclusive use of inquiry)
•E-mail address of Oversized Garbage Reception Center is only for inquiry.
•We cannot accept application for oversized garbage in this e-mail address. Application, please use telephone or the Internet.
•I am sorry to trouble you, but you have you ask again, or please contact Oversized Garbage Reception Center after having inquiry by email even if it is past three business days when there is not reply.

Inquiry to this page

Oversized Garbage Reception Center (application, inquiry of oversized garbage)

Telephone: 0570-200-530 or 045-330-3953

Telephone: 0570-200-530 or 045-330-3953

Fax: 045-550-3599 (for exclusive use of person with impaired hearing, language)

E-Mail address [email protected]

Person in charge of Resources and Waste Recycling Bureau family system measures department Operations Section administration (inquiry of this page)

Telephone: 045-671-3815 ※Application for oversized garbage is not possible here.

Telephone: 045-671-3815 ※Application for oversized garbage is not possible here.

Fax: 045-662-1225 ※Application for oversized garbage is not possible here.

E-Mail address [email protected]

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Page ID: 810-972-249

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