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- Q1-4 Pollution Complaint Consultation Contact
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Q1-4 Pollution Complaint Consultation Contact
Last update date April 1, 2024
Ask at the time of consultation
At the time of pollution consultation, we will investigate the cause, degree, situation, etc. of pollution, and ask about the following matters in order to take appropriate measures for resolution.
- Address, your name and contact information
[Anonymous Complaint]
In some cases, we may not be able to respond to anonymous reports. We will not disclose the name of the consultant to the complainant without the consent of the consultant. (Please note that the consultant may be inferred from the source and the positional relationship between the consultant.)
You will need to disclose your name to confirm the facts of the reported pollution complaint, report the status of the site, intentional report (harassing report) based on individual interests, and prevent the involvement of unrelated third parties. is. Thank you for your cooperation.
- Contents (type of pollution, timing of occurrence, time and frequency)
- The name of the source (the other party to the complaint), Address
- The extent and request of damage
The city hall cannot intervene in civil troubles. In this case, please use the following free legal consultation.
- Yokohama City Free Legal Consultation
- Special consultation for each ward
- Hoterasu (Japan Legal Support Center) (outside site)
(1)Consultation on complaints about noise, vibration, and light pollution
Atmosphere and Sound Environment Division Noise Consultation Section, Green Environment Bureau
Telephone: 045-671-2483 (Please refer to "Q2-1 Frequently Asked Complaint Consultation (Noise / Vibration)" before consultation.
Type of pollution | Contents of consultation |
|---|---|
| Noise |
|
| Vibration |
|
| Light damage, etc. | There are no laws and regulations regarding light pollution. (Consultation only accepted)
|
There are no laws and regulations on noise, vibration, and light pollution generated from private houses.
(2)Consultation on complaints about air pollution and odors
Green Environment Bureau, Atmosphere and Sound Environment Division Air Quality Consultation Service Phone: 045-671-2486
(Before consultation, please refer to "Q2-2 Frequently Asked Complaint Consultation (Air Pollution / Odor)".
Type of pollution | Contents of consultation |
|---|---|
| Air pollution | ○Air pollution generated from factories and business sites △Dust associated with construction work (we are alerting) ○Outdoor incineration (according to business activities) △Outdoor incineration (agricultural activities and minor incineration such as bonfires are not regulated, but alerts are issued.) |
| Odor | ○Odors generated from factories and business sites ●Sewage odor from manholes ●Odors associated with agricultural activities are accepted at the Southern and Northern Agricultural Administration Offices. |
Legend: ○Those regulated by laws and regulations, those that are not regulated by laws and regulations, but are consulted, etc. ●Items handled by other departments
(3)Consultation on water pollution complaints
Water and Soil Environment Division, Green Environment Bureau Water Quality Section (Water Quality conservation) Phone: 045-671-4244
(Please refer to "Q2-3 Frequently Asked Complaint Consultation (Water Quality)" before consultation.
Type of pollution | Contents of consultation |
|---|---|
| Water pollution | ○Water pollution generated from factories and business sites ○Pollution of rivers due to accidents (coloration, oil floating, fish floating) |
Legend: ○Those regulated by laws and regulations, those that are not regulated by laws and regulations, but are consulted, etc. ●Items handled by other departments
(4)Consultation on complaints about noise, vibration, and exhaust gas generated from automobiles, railways, airplanes, etc.
Atmosphere and Sound Environment Division Noise Consultation Section, Green Environment Bureau
Traffic noise and vibration telephone: 045-671-2483
Atmosphere and Sound Environment Division Air Quality Consultation Section, Green Environment Bureau
Automobile exhaust gas telephones: 045-671-2486 (Please refer to "Q2-4 Frequently Asked Complaint Consultation (Traffic Environment)" before consultation.
Type of pollution | Contents of consultation |
|---|---|
| Traffic noise and vibration |
|
| Automobile exhaust gas | ○Consultation on diesel exhaust gas regulations △Consultation on exhaust gas emissions |
Legend: ○Those regulated by laws and regulations, those that are not regulated by laws and regulations, but are consulted, etc. ●To be processed by other departments. The city of Yokohama does not have control over the sky where the aircraft fly.
(5)Consultation on soil contamination
Water and Soil Environment Division, Green Environment Bureau
Telephone: 045-671-2494
Type of pollution | Contents of consultation |
|---|---|
| Soil contamination | ○Consultation on soil contamination based on the Soil Contamination Countermeasures Act and the Yokohama City Ordinance on conservation, etc. |
Legend: ○Those regulated by laws and regulations, those that are not regulated by laws and regulations, but are consulted, etc. ●Items handled by other departments
Inquiries about city halls and ward offices other than pollution complaints consultation
Type | Contact information |
|---|---|
| In general | Yokohama-shi Call Center Telephone: 045-664-2525 Fax: 045-664-2828 Email: callcenter@city.yokohama.lg.jp |
| Items related to pets (foul odors, noise, etc.) | Health Sanitation Division Environmental Sanitation Section |
| Thing related to sanitary pests (bees, rats, etc.) | Health Sanitation Division Environmental Sanitation Section |
| Wild animals (crows, raccoons, etc.) | Green Environment Bureau Zoo Division |
| Activities related to agricultural activities (fields, compost, pesticides, etc.) | Northern Agricultural Administration Office Phone: 045-948-2480 |
| Fallen leaves in parks and street trees | Public Works Office, each district |
| Consultation on radio interference | Kanto General Communications Bureau, Ministry of Internal Affairs and Communications (outside site) |
Inquiries to this page
Atmosphere and Sound Environment Division, Environmental Protection Department, Green Environment Bureau
Telephone: 045-671-2486 (atmosphere), 2483 (noise), 4244 (water quality), 2494 (soil)
Telephone: 045-671-2486 (atmosphere), 2483 (noise), 4244 (water quality), 2494 (soil)
Fax: 045-550-3923
Email address: mk-soudan@city.yokohama.lg.jp
Page ID: 535-048-493
