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- Q1-4 Pollution Complaint Consultation Contact:
Here's the text.
Q1-4 Pollution Complaint Consultation Contact:
Last update date April 1, 2024
Ask at the time of consultation
At the time of pollution consultation, we will investigate the cause, degree, situation, etc. of pollution, and ask about the following matters in order to take appropriate measures for resolution.
- Mr. Address, name and contact information
[Anymous complaints]
In some cases, anonymous report may not be able to respond. We will not reveal the name of the consultant to the complainant without the consent of the consultant. (Please note that the consultant may be guessed based on the positional relationship between the source and the consultant.)
Your name must be disclosed is to confirm the facts of the pollution complaints that have been reported, report on the situation at the site, intentional reporting (harassment report) based on individual interests, and the involvement of unrelated third parties. To do. Thank you for your cooperation.
- Content (type of pollution, timing of occurrence, time and frequency)
- Name of the source, Address
- Severe and Requests of Damage
The city hall cannot intervene in civil trouble. In this case, please use the free legal consultation below.
- Yokohama City Free Legal Consultation
- Special consultation for each ward
- Hoterasu (Japan Legal Support Center) (outside site)
(1)Consultation on complaints regarding noise, vibration, and light pollution
Atmosphere and Sound Environment Division Noise Consultation Section, Green Environment Bureau
Phone: 045-671-2483 (Please refer to "Q2-1 Frequently Asked Complaint Consultation (Noise / Vibration)" before consulting.
Type of pollution | Content of consultation |
|---|---|
| Noise |
|
| Vibration |
|
| Light pollution, etc. | Light pollution is not regulated by law. (Consultation only accepted)
|
There are no laws and regulations on noise, vibration, and light pollution generated from private houses.
(2)Counseling complaints regarding air pollution and odor
Green Environment Bureau Atmosphere and Sound Environment Division Air Consulting Telephone: 045-671-2486
(Before consulting, please see "Q2-2 Frequently Asked Complaint Consultation (Air Pollution / Odor)" before consulting
Type of pollution | Content of consultation |
|---|---|
| Air pollution | ○Air pollution generated from factories and business sites △Dust (warning alerts) associated with construction work ○Outdoor incineration (due to business activities) △Outdoor incineration (Agricultural activities and minor incineration such as bonfires are not regulated, but alerts are issued.) |
| Bad smell | ○Odor generated from factories and business sites ●Sewage odor from manholes ●The odor associated with agricultural activities will be accepted at the Southern and Northern Agricultural Administration Office. |
Legend: ○Those that are regulated by laws and regulations, △ Those that are not regulated by laws and regulations but are consulted ●Items to be handled by other departments
(3)Counseling complaints regarding water pollution
Green Environment Bureau Water and Soil Environment Division Water Quality Section (Water Quality conservation) Telephone: 045-671-4244
(Before consulting, please see "Q2-3 Frequently Complaint Consultation (Water Quality)" before consulting
Type of pollution | Content of consultation |
|---|---|
| Water pollution | ○Water pollution generated from factories and business sites ○River pollution caused by accidents (coloring, etc., oil floating, fish floating) |
Legend: ○Those that are regulated by laws and regulations, △ Those that are not regulated by laws and regulations but are consulted ●Items to be handled by other departments
(4)Consultation on complaints regarding noise, vibration, and exhaust gas generated from automobiles, railways and airplanes
Atmosphere and Sound Environment Division Noise Consultation Section, Green Environment Bureau
Traffic noise/vibration Telephone: 045-671-2483
Atmosphere and Sound Environment Division Air Consulting Section, Green Environment Bureau
Automobile Exhaust Gas Phone: 045-671-2486 (Please refer to "Q2-4 Frequently Complaint Consultation (Traffic Environment)" before consulting
Type of pollution | Content of consultation |
|---|---|
| Traffic noise and vibration |
|
| Automobile Exhaust Gas | ○Consultation on diesel exhaust regulations △Consultation on automobile exhaust gas |
Legend: ○Those that are regulated by laws and regulations, △ Those that are not regulated by laws and regulations but are consulted ●Those to be processed by other departments. Yokohama City does not have control rights over the sky where aircraft fly.
(5)Consultation on soil pollution
Green Environment Bureau Water and Soil Environment Division Soil Measures
Phone: 045-671-2494
Type of pollution | Content of consultation |
|---|---|
| Soil pollution | ○Consultation on soil pollution based on the Soil Contamination Countermeasures Act and the ordinance on the conservation of Yokohama City Living Environment |
Legend: ○Those that are regulated by laws and regulations, △ Those that are not regulated by laws and regulations but are consulted ●Items to be handled by other departments
Inquiries about city halls and ward offices other than pollution complaints
Type | Contact information |
|---|---|
| Overall | Yokohama-shi Call Center Phone: 045-664-2525 Fax: 045-664-2828 E-mail: callcenter@city.yokohama.lg.jp |
| Pets related to pets (odor smell, noise, etc.) | Health Sanitation Division Environmental Sanitation Section |
| Those related to sanitary pests (bees, mice, etc.) | Health Sanitation Division Environmental Sanitation Section |
| Items related to wild animals (crows, raccoons, etc.) | Green Environment Bureau Zoo Division |
| Items related to agricultural activities (fields, compost, pesticides, etc.) | Northern Agricultural Administration Office Phone: 045-948-2480 |
| Fallen leaves of parks and street trees | Public Works Office in each ward |
| Consultation on radio interference | Kanto General Communication Bureau, Ministry of Internal Affairs and Communications (outside site) |
For inquiries to this page
Atmosphere and Sound Environment Division Environmental Conservation Department, Green Environment Bureau
Phone: 045-671-2486 (atmospheric), 2483 (noise), 4244 (water quality), 2494 (soil)
Phone: 045-671-2486 (atmospheric), 2483 (noise), 4244 (water quality), 2494 (soil)
Fax: 045-550-3923
Email address: mk-soudan@city.yokohama.lg.jp
Page ID: 535-048-493
